--- description: Hero : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hero - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour agences de voyages](/directory/20034/travel-agency/software) > [Hero](/software/199039/hero) # Hero Canonical: https://fr.capterra.ca/software/199039/hero Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/199039/hero?page=2) > Dynamisez vos ventes avec Hero. Plateforme de réservation de voyages B2B intelligente et basée sur le cloud pour vendre en magasin et en ligne. > > Conclusion : 69 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Hero? Agents et revendeurs de visites, activités, attractions et transports. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 69 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Hero Travel - **Pays**: Sydney, Australie - **Fondé**: 2014 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Espagne, Finlande, France, Grèce, Irlande, Japon, Jersey, Luxembourg, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Portugal, Royaume-Uni et 4 de plus ## Fonctionnalités - Création d'itinéraires - Devis - Gestion des clients - Gestion des prix - Gestion des réservations - Intégration comptable - Paiements électroniques - Pour agences de voyage - Rapports et analyses - Réservation en ligne - Traitement des paiements ## Intégrations (11 au total) - Checkfront - Cloudbeds - FareHarbor - ProCharter Tour - ResPax - Rezdy - SiteMinder - Stripe - Stripe Terminal - Xero - Zaui ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour agences de voyages](https://fr.capterra.ca/directory/20034/travel-agency/software) ## Logiciels similaires 1. [TravelWorks](https://fr.capterra.ca/software/135112/travelworks) — 4.5/5 (19 reviews) 2. [Signature](https://fr.capterra.ca/software/181137/signature) — 4.8/5 (29 reviews) 3. [WeTravel](https://fr.capterra.ca/software/163474/wetravel) — 4.8/5 (524 reviews) 4. [Perk](https://fr.capterra.ca/software/171040/travelperk) — 4.7/5 (421 reviews) 5. [Odys](https://fr.capterra.ca/software/1064342/odys) — 5.0/5 (6 reviews) ## Avis ### "Amazing user friendly platform" — 5.0/5 > **Andrew** | *27 février 2020* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Hero provides, clear and concise reporting - easy to analyse > > **Inconvénients**: We haven't yet discovered many cons with Hero\! > > The team provide great, personal customer service and support ----- ### "Great system" — 5.0/5 > **Leslie** | *31 mai 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing. > > **Inconvénients**: No cons at all. If I have ever encountered a problem their service team are prompt and thorough . > > I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The \[SENSITIVE CONTENT HIDDEN\] and the crew are all very approachable and available to talk you through any questions. Their service is second to none. ----- ### "Review" — 3.0/5 > **Madison** | *27 février 2020* | Marketing et publicité | Taux de recommandation : 5.0/10 > > **Avantages**: Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding. > > **Inconvénients**: That you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund. > > It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity. ----- ### "Super user friendly & innovative" — 5.0/5 > **Marketa** | *28 mai 2020* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: - It's so easy to use / train new staff - Outstanding support - Great visibility of commission (% and amount) - Weekly invoicing - Zero issues with any types of payments - Timeline view for product availability > > **Inconvénients**: None really. Whenever there's some glitch it gets fixed so fast after contacting the lovely support team \#GoHero > > Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission. Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. With Hero you can only WIN - always ----- ### "Amazing product with the support to back it up." — 5.0/5 > **Utilisateur vérifié** | *11 juin 2020* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service. > > **Inconvénients**: The only negative was that we didnt start using this software earlier\! ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/199039/hero?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/199039/hero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées