---
description: GetHelp : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GetHelp - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [GetHelp](/software/199603/gethelp)

# GetHelp

Canonical: https://fr.capterra.ca/software/199603/gethelp

> Gérez les cas d'assistance avec efficacité et facilité dans une plateforme intégrée basée sur le cloud.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise GetHelp?

Ces solutions d'inventaire et d'assistance évolutives s'adressent aux établissements d'enseignement primaire et secondaire de toutes tailles. Hayes Software Systems est utilisé par plus d'un tiers des 100 plus grandes circonscriptions scolaires.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 3 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Hayes Software Systems
- **Fondé**: 1990

## Contexte commercial

- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Communication multicanal
- Gestion des accords de service
- Portail libre-service
- Rapports et analyses
- Routage automatisé

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

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3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://fr.capterra.ca/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Avis

### "Excellent human support behind a very good product" — 5.0/5

> **Michael** | *11 juin 2020* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: The user interface is streamline and clean and setup was incredibly simple.
> 
> **Inconvénients**: We are coming from Quest KACE that has many modules bolted on to the helpdesk system. It is hard to compare fairly. I will miss the ability to get real-time hardware/software inventory info on the systems like we do with KACE but we are able to work around this.
> 
> The presales team and the rest of the Hayes team is incredible to work with. This is a sophisticated product and delivers great value but I am never further than 1 layer of humans from direct contact with the executive team of this company. That type of access is so rare in technology these days. From top to bottom PEOPLE are accessible. I work directly with the \[SENSITIVE CONTENT HIDDEN\] on our data integration. The fact that executives are so connected to their customers and so intimately involved in the products is unique and refreshing. I love that feature requests are heard and actually make it into the product.

-----

### "Great help desk, getting better all the time" — 5.0/5

> **Jeffrey** | *1 septembre 2020* | Gestion de l'enseignement | Taux de recommandation : 9.0/10
> 
> **Avantages**: Great looking interface, high ease of use. Tie in to TIPWEB-IT inventory system.
> 
> **Inconvénients**: Not as feature rich as some other platforms.
> 
> This is a great help desk, and they are very receptive to feature requests.

-----

### "Good Ticket System" — 4.0/5

> **Michael** | *12 août 2020* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: Easy to use and manage. Nice layout and great communication features.
> 
> **Inconvénients**: Flow of jumping between tickets and the number of tickets that can be displayed on a page.
> 
> Excellent experience

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/199603/gethelp)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/199603/GetHelp/> |
| en-AE | <https://www.capterra.ae/software/199603/gethelp> |
| en-AU | <https://www.capterra.com.au/software/199603/gethelp> |
| en-CA | <https://www.capterra.ca/software/199603/gethelp> |
| en-GB | <https://www.capterra.co.uk/software/199603/gethelp> |
| en-IE | <https://www.capterra.ie/software/199603/gethelp> |
| en-IL | <https://www.capterra.co.il/software/199603/gethelp> |
| en-IN | <https://www.capterra.in/software/199603/gethelp> |
| en-NZ | <https://www.capterra.co.nz/software/199603/gethelp> |
| en-SG | <https://www.capterra.com.sg/software/199603/gethelp> |
| en-ZA | <https://www.capterra.co.za/software/199603/gethelp> |
| es | <https://www.capterra.es/software/199603/gethelp> |
| es-AR | <https://www.capterra.com.ar/software/199603/gethelp> |
| es-CL | <https://www.capterra.cl/software/199603/gethelp> |
| es-CO | <https://www.capterra.co/software/199603/gethelp> |
| es-CR | <https://www.capterra.co.cr/software/199603/gethelp> |
| es-DO | <https://www.capterra.do/software/199603/gethelp> |
| es-EC | <https://www.capterra.ec/software/199603/gethelp> |
| es-MX | <https://www.capterra.mx/software/199603/gethelp> |
| es-PA | <https://www.capterra.com.pa/software/199603/gethelp> |
| es-PE | <https://www.capterra.pe/software/199603/gethelp> |
| fr | <https://www.capterra.fr/software/199603/gethelp> |
| fr-BE | <https://fr.capterra.be/software/199603/gethelp> |
| fr-CA | <https://fr.capterra.ca/software/199603/gethelp> |
| fr-LU | <https://www.capterra.lu/software/199603/gethelp> |
| it | <https://www.capterra.it/software/199603/gethelp> |

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