--- description: ProProfs Help Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://fr.capterra.ca/software/200141/proprofs-help-desk Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/200141/proprofs-help-desk?page=2) > ProProfs Help Desk est un outil de support client qui permet aux entreprises de résoudre leurs problèmes instantanément. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ProProfs Help Desk? L'éditeur offre ses services aux entreprises du monde entier, qu'elles soient dans le secteur du marketing, de la santé, du support client ou dans tout autre secteur. Pour les entreprises de toutes tailles, des start-up aux grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 14 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ProProfs - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 15,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Bahamas, Bahreïn, Barbade, Belgique, Bermudes, Brésil, Bélize, Canada, Chine, Costa Rica, Croatie, Cuba et 75 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Autoresponders - Boîtes de réception partagées - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des tickets de support - Macros et réponses types - Outils de collaboration - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Support client - Tableau de bord - Third-Party Integrations ## Intégrations (1 au total) - ProProfs Chat ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) ## Logiciels similaires 1. [Jira](https://fr.capterra.ca/software/19319/jira) — 4.4/5 (15314 reviews) 2. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 5. [GitHub](https://fr.capterra.ca/software/129067/github) — 4.8/5 (6155 reviews) ## Avis ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *7 octobre 2021* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Inconvénients**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *6 mai 2024* | Cabinets médicaux | Taux de recommandation : 9.0/10 > > **Avantages**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Inconvénients**: ProProfs Help has impressive price range and operational assistance. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *11 janvier 2021* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: It's very easy to use and has great customer support\! > > **Inconvénients**: I wish the deployment would be upgraded for ios users. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *29 avril 2024* | Secteur maritime | Taux de recommandation : 9.0/10 > > **Avantages**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Inconvénients**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **Utilisateur vérifié** | *27 novembre 2022* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **Inconvénients**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/200141/proprofs-help-desk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/200141/proprofs-help-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées