--- description: Dusk FSM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dusk FSM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de planning du personnel](/directory/30756/employee-scheduling/software) > [Dusk FSM](/software/201455/intelligent-operations-platform) # Dusk FSM Canonical: https://fr.capterra.ca/software/201455/intelligent-operations-platform Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/201455/intelligent-operations-platform?page=2) > Gestion intelligente du travail, des projets complexes aux tâches simples . Planifiez, planifiez et terminez le travail à l'aide d'une interface utilisateur et d'applications fluides. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dusk FSM? Assurez-vous d'avoir les bonnes compétences, sur la bonne tâche et au bon moment. Projets jusqu'aux tâches sur le terrain. Aidez vos clients à se servir eux-mêmes. Reprenez du temps dans votre journée et améliorez vos résultats. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 22 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Dusk Mobile - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automatisation des processus et flux de travail - Base de données de contacts - Base de données des employés - Compte rendu et suivi de projet - Création et conception de formulaires - Définition des priorités - Facturation - Formulaires personnalisables - GPS - Gestion de la conformité - Gestion de la disponibilité - Gestion de la paie - Gestion des affectations - Gestion des calendriers - Gestion des congés - Gestion des documents - Gestion des employés - Gestion des expéditions - Gestion des formulaires - Gestion des modèles - Gestion des notes - Gestion des ordres de travail - Gestion des présences - Gestion des stocks - Gestion des tâches - Gestion des tâches - Historique des services - Logique conditionnelle - Maintenance préventive - Notes et commentaires - Planification - Planification du personnel - Planification en temps réel - Planification et programmation de projets - Portail des employés - Portail libre-service - Rappels - Rapports et analyses - Real-Time Data - Real-Time Updates - Réservation en ligne - Signature électronique - Suivi de la progression - Suivi des présences - Suivi des tâches - Suivi du temps - Suivi du temps des projets - Suivi du temps en ligne - Synchronisation du calendrier ... et 31 fonctionnalités supplémentaires ## Intégrations (24 au total) - Bitbucket - Cumulocity - Dropbox Business - Google Maps - HubSpot CRM - HubSpot Content Hub - HubSpot Sales Hub - HubSpot Service Hub - Jira - Mapbox - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft SharePoint - OneDrive ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de planning du personnel](https://fr.capterra.ca/directory/30756/employee-scheduling/software) ## Catégories connexes - [Logiciels de planning du personnel](https://fr.capterra.ca/directory/30756/employee-scheduling/software) - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software) - [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5060 reviews) 2. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.5/5 (151 reviews) 3. [Service Fusion](https://fr.capterra.ca/software/135788/service-fusion) — 4.3/5 (290 reviews) 4. [ServiceTitan](https://fr.capterra.ca/software/150053/servicetitan) — 4.3/5 (325 reviews) 5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (412 reviews) ## Avis ### "The solution to our automation problem" — 5.0/5 > **Utilisateur vérifié** | *21 décembre 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. > > **Inconvénients**: Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system. ----- ### "Dusk FSM - helping us run operations efficiently" — 5.0/5 > **Raoul** | *11 novembre 2024* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: I love the fact that Dusk FSM has not only field service management capabilities, but also overall project management and time \& attendance management, making it a more comprehensive tool. It allows us to schedule, dispatch and track work orders and optimize resource allocation to get more efficiency. Also it is quite customizable and is very mobile friendly. Some alternates told us 5-6 months for some customization, while Dusk did it in \< 3 weeks. > > **Inconvénients**: There are very few things I don't like. As with every operational system, there is a learning curve and change management needed for the work processes, which can be a hindrance to a successful deployment. Also offline capability for all operational systems can be improved. > > Highly positive and would definitely refer. I love their speed of response and innovation to customize rapidly. Their project management capabilities distinguish them from anyone else in the market ----- ### "Review of dusk" — 3.0/5 > **Audrey** | *20 juillet 2023* | Immobilier | Taux de recommandation : 5.0/10 > > **Avantages**: The highly customisable form and report builder > > **Inconvénients**: Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in. > > Troubleshooting \& support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless. ----- ### "A game-changer for centralized communications and company-wide visibility into operations" — 5.0/5 > **Ethan** | *30 mars 2023* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. > > **Inconvénients**: I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time. > > It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. ----- ### "The Best of Both Worlds With Room To Scale" — 5.0/5 > **Ray** | *19 novembre 2021* | Aviation et industrie aéronautique | Taux de recommandation : 10.0/10 > > **Avantages**: I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all. > > **Inconvénients**: The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability. > > Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/201455/intelligent-operations-platform?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/201455/intelligent-operations-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées