--- description: Zenvia Customer Cloud : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zenvia Customer Cloud - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de marketing conversationnel](/directory/31562/conversational-marketing-platform/software) > [Zenvia Customer Cloud](/software/201739/zenvia-conversion) # Zenvia Customer Cloud Canonical: https://fr.capterra.ca/software/201739/zenvia-conversion Page : 1/16\ Suivant: [Page suivante](https://fr.capterra.ca/software/201739/zenvia-conversion?page=2) > Sirena simplifie les communications WhatsApp entre les entreprises et leurs clients en les aidant à stimuler leur croissance à l'ère de la messagerie instantanée. > > Conclusion : 359 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zenvia Customer Cloud? Les PME qui utilisent WhatsApp comme principal canal de communication client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 359 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zenvia - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais brésilien - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Brésil, Canada, France, Inde, Irlande, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Philippines, Singapour, Émirats arabes unis, États-Unis ## Fonctionnalités - Accès mobile - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Distribution de leads - Gestion de la communication - Gestion des leads - Gestion des modèles - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Personnalisation - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Relevé et historique des chats - Suivi des interactions - Third-Party Integrations - Transfert à un agent - Transferts/Routage ## Intégrations (6 au total) - Messenger - Meta for Business - PayPal - Salesforce Platform - Shopify - Zapier ## Ressources d'aide - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) ## Catégories connexes - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels d'engagement commercial](https://fr.capterra.ca/directory/32195/sales-engagement-platform/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Pipedrive](https://fr.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) 4. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "Great customer service app" — 5.0/5 > **Mahmoud** | *7 mai 2022* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers > > **Inconvénients**: I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation > > My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises. ----- ### "Futures an costumer support" — 4.0/5 > **Mayte** | *5 juin 2020* | Immobilier | Taux de recommandation : 6.0/10 > > **Avantages**: The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon. > > **Inconvénients**: The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena ----- ### "Feature lacking CRM with bad customer support" — 3.0/5 > **Jorge** | *28 novembre 2023* | Services financiers | Taux de recommandation : 5.0/10 > > **Avantages**: The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service. > > **Inconvénients**: Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of. > > Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad. ----- ### "Review" — 5.0/5 > **Diego** | *14 mai 2020* | Vétérinaire | Taux de recommandation : 8.0/10 > > **Avantages**: ability to organize leads and set reminders because of the integration with WhatsApp messenger > > **Inconvénients**: It lacks a funnel view of the customers > > managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy ----- ### "julia's review" — 4.0/5 > **julia** | *11 décembre 2020* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use Intuitive Feels like using whatsapp web > > **Inconvénients**: Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc ----- Page : 1/16\ Suivant: [Page suivante](https://fr.capterra.ca/software/201739/zenvia-conversion?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/201739/zenvia-conversion) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées