--- description: Simphony POS : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Simphony POS - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de restaurant](/directory/20026/restaurant-management/software) > [Simphony POS](/software/202814/oracle-micros-simphony) # Simphony POS Canonical: https://fr.capterra.ca/software/202814/oracle-micros-simphony Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/202814/oracle-micros-simphony?page=2) > Oracle Simphony POS s'adapte à tous les restaurants, quels que soient leur type ou leur taille : restaurant de quartier, service rapide, franchises, pubs, stades, etc. > > Conclusion : 26 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Simphony POS? Oracle Simphony POS est une plateforme de gestion de restaurant conçue pour les entreprises de toutes tailles, des restaurants indépendants aux grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 26 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Oracle - **Pays**: Chicago, É.-U. - **Fondé**: 1977 ## Contexte commercial - **À partir de**: 1,00 $ - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hébreu, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, thaï, turc - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Canada, Danemark, Espagne, Finlande, France, Inde, Irlande, Italie, Jersey, Mexique, Norvège, Nouvelle-Zélande, Royaume-Uni, Singapour, Suisse, Suède et 3 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse nutritionnelle - Barcode/Ticket Scanning - Caisse pour restaurants - Carte de fidélité - Commande en ligne - Comptes clients - Facturation - For Bakeries - Gestion client - Gestion de la trésorerie - Gestion de table - Gestion des cartes cadeaux - Gestion des commandes - Gestion des conseils - Gestion des coûts - Gestion des employés - Gestion des livraisons - Gestion des recettes - Gestion des remises - Gestion des retours - Gestion des réservations - Gestion des stocks - Gestion des stocks - Intégration comptable - Kitchen/Menu Management - Paiements en ligne - Paiements électroniques - Planification des menus - Point de vente (PDV) - Promotion sociale - Prévision - Rapports de ventes - Rapports et analyses - Rapports et statistiques - Routage - Saisie de commande - Signature électronique - Suivi de l'inventaire - Third-Party Integrations - Traitement des cartes de crédit - Traitement des paiements - Vérifications distinctes ## Intégrations (3 au total) - FreedomPay - Restaurant365 - SevenRooms ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) ## Catégories connexes - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) - [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software) - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) - [Logiciels de livraison à domicile](https://fr.capterra.ca/directory/30861/food-delivery/software) - [Logiciels de gestion pour la restauration](https://fr.capterra.ca/directory/20025/food-service-management/software) ## Logiciels similaires 1. [Epos Now](https://fr.capterra.ca/software/152638/epos-now) — 3.8/5 (713 reviews) 2. [Toast POS](https://fr.capterra.ca/software/136301/toast-pos) — 4.2/5 (549 reviews) 3. [Genius](https://fr.capterra.ca/software/195074/Genius-for-Restaurants) — 4.5/5 (185 reviews) 4. [SpotOn](https://fr.capterra.ca/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) 5. [Lavu](https://fr.capterra.ca/software/118828/lavu) — 4.2/5 (257 reviews) ## Avis ### "Simphony Review - Minor DKL Food Group" — 5.0/5 > **Christian** | *8 juillet 2020* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze > > **Inconvénients**: The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates > > Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy. ----- ### "Oracle = A great global partner" — 4.0/5 > **Matt** | *4 juillet 2020* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires > > **Inconvénients**: Most adjustments to the program involve an additional purchase. Immediate support not often available > > I have been happy with our experience with Simphony. They provide a great product ----- ### "Great but expensive POS" — 4.0/5 > **Giovanni** | *30 janvier 2026* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: It is very customizable, and the integration with Opera PMS is great. It is very known in the market, so when hiring new team members they most of the times already know how to use it > > **Inconvénients**: It is very expensive, and the implementation process takes long time because all the Oracle wait list ----- ### "Worst POS experience in my tenured career" — 1.0/5 > **Patrick** | *18 avril 2023* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: There is nothing that I can highlight that a competitor couldn't also do well. > > **Inconvénients**: There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution. > > Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution. ----- ### "Simphony POS for Hotel" — 4.0/5 > **Utilisateur vérifié** | *2 juillet 2021* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS \& Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance. > > **Inconvénients**: The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate. > > Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/202814/oracle-micros-simphony?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/202814/oracle-micros-simphony) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées