--- description: Voiso : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Voiso - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des appels téléphoniques](/directory/30901/call-tracking/software) > [Voiso](/software/203121/voiso) # Voiso Canonical: https://fr.capterra.ca/software/203121/voiso Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/203121/voiso?page=2) > Une solution de call center tout-en-un conçue pour tirer le meilleur parti de chaque interaction client > > Conclusion : 30 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Voiso? Voiso s'engage à optimiser votre call center et votre centre d'appels. Les agents bénéficient de tableaux de bord intuitifs. Les superviseurs bénéficient d'informations sur les performances provenant de plus de 50 métriques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 30 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Voiso - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 24,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bangladesh, Belgique, Bolivie, Bosnie-Herzégovine, Brunéi, Brésil, Bulgarie, Canada, Chili et 83 de plus ## Fonctionnalités - Automate d'appel - Automated Attendant - Base de données de clients - CTI (couplage téléphonie informatique) - Collaboration entre plusieurs utilisateurs - Communication multicanal - Contrôles/Permissions d'accès - Distribution automatique des appels - Enregistrement des appels - Gestion de la base de connaissances - Gestion de la qualité - Gestion des accords de service - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des courriels - Gestion des listes - Gestion des listes d'attente - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Logiciels SIP (softphone) - Logiciels de chatbots - Messagerie SMS - Messagerie instantanée - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des mots-clés - Synthèse vocale - Tableau de bord - Transfert d’appel - VoIP ## Intégrations (8 au total) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software) ## Catégories connexes - [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 5. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Avis ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *30 juillet 2025* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **Inconvénients**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *5 octobre 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **Inconvénients**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### "A Reliable Operational Platform for Complex International Travel coordination" — 5.0/5 > **Utilisateur vérifié** | *4 mars 2026* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: The IVR's skills-based routing is responsible for truly complex logic. We route based on language preference, customer tier, previous agent relationship, issue category and time of day simultaneously. It works flawlessly at scale. > > **Inconvénients**: Documenting complex routing logic isn't natively supported in the platform. We keep external documentation because the visual flow alone is hard for new admins to fully interpret with so many variables. > > Customers were regularly transferred two or three times before reaching the right person and each transfer was an experience-destroying moment. Our first call resolution rate was 54%. After rebuilding our routing logic in Voiso, FCR went up to 83%. The routing engine is now our single biggest driver of customer satisfaction improvement and we didn't add a single agent to achieve it. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *25 février 2025* | Vente en gros | Taux de recommandation : 0.0/10 > > **Avantages**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **Inconvénients**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *27 janvier 2026* | Biotechnologie | Taux de recommandation : 10.0/10 > > **Avantages**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **Inconvénients**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/203121/voiso?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/203121/voiso) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées