--- description: Wati : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://fr.capterra.ca/software/204314/wati Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/204314/wati?page=2) > Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays > > Conclusion : 205 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Wati? Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 205 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: WATI - **Entreprise fondée en**: 1998 ## Contexte commercial - **À partir de**: 59,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, arabe, chinois, chinois traditionnel, espagnol, hindi, portugais, portugais brésilien, portugais européen - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - AI Copilot - Automatisation du marketing - Base de données de clients - Développement sans code - Envoi de SMS en masse - Gestion de l'expérience client - Gestion de la communication - Gestion des contacts - Gestion des leads - Gestion des modèles - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie instantanée - Rapports et analyses - Robot pré-configuré - Réponses automatisées - Segmentation - Suivi des interactions - Support client - Tableau de bord - Tableau de bord d'activités - Traitement automatique du langage naturel ## Intégrations (10 au total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Outils de social CRM](https://fr.capterra.ca/directory/31584/social-crm-tools/software) ## Logiciels similaires 1. [Viber](https://fr.capterra.ca/software/180348/viber) — 4.4/5 (4063 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24184 reviews) 3. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Tremendous](https://fr.capterra.ca/software/197141/tremendous-rewards) — 4.8/5 (528 reviews) ## Avis ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26 décembre 2025* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Inconvénients**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7 juillet 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Inconvénients**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Good leads" — 5.0/5 > **Rajan** | *25 juin 2026* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: Good leads. A perfect platform to help generate interest, and a critical tool in our social media advertising > > **Inconvénients**: Nothing really. I wish I could really point out a fault. Haven't experienced any problem, so what to do ----- ### "Don't sign up to WATI before reading\!" — 1.0/5 > **Utilisateur anonyme** | *11 novembre 2025* | Internet | Taux de recommandation : 0.0/10 > > **Avantages**: this product was easy to set up. The team’s guidance, insight, and deep experience with Meta made the process seamless, and they were always ready to help resolve any issues that came up, unless you want to cancel then it becomes extremely difficult. > > **Inconvénients**: What I liked least about this product was how difficult it was to cancel my account. The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and documentation use dark patterns that make it hard to find the actual cancellation form. > > Without a verified Meta account, the subscription was unusable, yet there was no straightforward way to end it through the dashboard. Overall, the experience felt deliberately obstructive and very disappointing. ----- ### "Get Going on Whatsapp with Wati - as simple as 1 - 2 - 3\!" — 5.0/5 > **Angad** | *15 avril 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Quick setup, easy to use, able to delegate task/role to team. Proactive approach towards supporting new customers > > **Inconvénients**: Monthly service fee is on the higher side. Unable to manage multiple whatsapp numbrs on 1 account > > We have had a wonderful experience with Wati. We were referred to Wati by another SMB and I am glad about it. The setup was quick and easy. Chatbot was very intutive. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/204314/wati?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/204314/wati) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées