--- description: Wati : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://fr.capterra.ca/software/204314/wati Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/204314/wati?page=2) > Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays > > Conclusion : 207 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Wati? Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 207 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Wati - **Entreprise fondée en**: 1998 ## Contexte commercial - **À partir de**: 59,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, arabe, chinois, chinois traditionnel, espagnol, hindi, portugais, portugais brésilien, portugais européen - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - AI Copilot - API - Automatisation du marketing - Autoresponders - Base de données de clients - Clavardage et messagerie - Développement sans code - Envoi de SMS en masse - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion de la communication - Gestion des contacts - Gestion des leads - Gestion des modèles - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Rapports et analyses - Robot pré-configuré - Réponses automatisées - Segmentation - Suivi des interactions - Support client - Tableau de bord - Tableau de bord d'activités - Traitement automatique du langage naturel ## Intégrations (10 au total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) - [Outils de social CRM](https://fr.capterra.ca/directory/31584/social-crm-tools/software) - [Logiciels de marketing mobile](https://fr.capterra.ca/directory/31308/mobile-marketing/software) ## Logiciels similaires 1. [Viber](https://fr.capterra.ca/software/180348/viber) — 4.4/5 (4064 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) 3. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Tremendous](https://fr.capterra.ca/software/197141/tremendous-rewards) — 4.8/5 (550 reviews) ## Avis ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26 décembre 2025* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Inconvénients**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7 juillet 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Inconvénients**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Poor Support and Technical Issues" — 1.0/5 > **Ramon** | *28 août 2026* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: What I liked most about WATI was the fresh and modern interface, the easy and straightforward setup, and the mobile app, which made it convenient for our team to manage customer conversations while on the go. From a usability and design perspective, WATI is actually very user-friendly. > > **Inconvénients**: What I didn’t like most was the lack of proper personal customer support when we experienced technical issues. Since day one, we had problems with the WhatsApp calling functionality — clients could call us, but we often could not hear them and had to call them back. We reported the problem several times, but mostly received automated/AI-style responses instead of effective technical assistance. I was also disappointed with the refund policy. Even though the calling functionality did not work properly for us, our refund request was declined. We also still had around USD 50 in unused conversation credits, which WATI would not refund. > > Overall, my experience with WATI was disappointing. I initially really liked the platform because it has a fresh and modern look, is easy to set up, and the mobile app is convenient for daily operations. Unfortunately, since day one we experienced problems with the WhatsApp calling functionality. When clients called us, we often could not hear them, so we had to call them back. We reported the issue several times, but instead of receiving proper technical assistance, we mostly received automated/AI-style replies and the problem was never properly resolved. What disappointed me most was the lack of personal support when something actually went wrong. We eventually decided to stop using the service and requested a refund, which was declined. We also still had approximately USD 50 in unused conversation credits, but this balance was not refunded either. The platform itself has potential and is user-friendly, but based on our experience with the technical issues, support and refund handling, I cannot recommend WATI. ----- ### "Strong platform for managing WhatsApp sales and customer enquiries" — 5.0/5 > **Karim** | *1 septembre 2026* | Meubles | Taux de recommandation : 9.0/10 > > **Avantages**: Wati has helped us centralize our WhatsApp customer communication and manage enquiries more systematically. The shared team inbox, automation rules, contact management, routing, and AI capabilities are particularly useful. It gives us much better visibility over conversations and makes it easier to structure handovers, ownership, and follow-ups across the team. > > **Inconvénients**: Some of the setup and automation configuration can take time to understand, especially when combining AI agents, routing rules, permissions, and multiple channels. A simpler and more intuitive setup flow would make onboarding easier. > > Overall, our experience has been positive. Wati has become an important part of how we manage customer conversations and sales enquiries. Once properly configured, it provides strong control over team communication, automation, customer routing, and AI-assisted responses. We are still refining our workflows, but the platform has already helped us create a more structured and scalable customer communication process. ----- ### "Get Going on Whatsapp with Wati - as simple as 1 - 2 - 3\!" — 5.0/5 > **Angad** | *15 avril 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Quick setup, easy to use, able to delegate task/role to team. Proactive approach towards supporting new customers > > **Inconvénients**: Monthly service fee is on the higher side. Unable to manage multiple whatsapp numbrs on 1 account > > We have had a wonderful experience with Wati. We were referred to Wati by another SMB and I am glad about it. The setup was quick and easy. Chatbot was very intutive. ----- Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/204314/wati?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/204314/wati) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées