--- description: Wati : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://fr.capterra.ca/software/204314/wati Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/204314/wati?page=2) > Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays > > Conclusion : 203 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Wati? Une solution API WhatsApp de bout en bout pour les PME du monde entier. Reconnu par les marques à la croissance la plus rapide dans plus de 100+ pays ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 203 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: WATI.io - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 59,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, arabe, chinois, chinois traditionnel, espagnol, hindi, portugais, portugais brésilien, portugais européen - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - AI Copilot - Automatisation du marketing - Base de données de clients - Développement sans code - Envoi de SMS en masse - Gestion de l'expérience client - Gestion de la communication - Gestion des contacts - Gestion des leads - Gestion des modèles - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie instantanée - Rapports et analyses - Robot pré-configuré - Réponses automatisées - Segmentation - Suivi des interactions - Support client - Tableau de bord - Tableau de bord d'activités - Traitement automatique du langage naturel ## Intégrations (10 au total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Outils de social CRM](https://fr.capterra.ca/directory/31584/social-crm-tools/software) ## Logiciels similaires 1. [Viber](https://fr.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24076 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1132 reviews) ## Avis ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26 décembre 2025* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Inconvénients**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7 juillet 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Inconvénients**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5 > **Jasvinder** | *18 avril 2026* | Recherche | Taux de recommandation : 5.0/10 > > **Avantages**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently. > > **Inconvénients**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand. > > Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions. ----- ### "Extremely disappointed with Wati." — 1.0/5 > **Tarek Mohamad Al Haddad** | *13 avril 2025* | Art/artisanat | Taux de recommandation : 0.0/10 > > **Inconvénients**: their customer service is completely unreliable > > I had high hopes for their platform given the features advertised, but their customer service is completely unreliable. I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided. On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout. The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging. I’m switching to a more responsive and honest platform. ----- ### "Thank you WATI" — 5.0/5 > **Kapil** | *2 janvier 2026* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: User friendly interface and ease of use of the dashboard. Analytics are also quite useful. Well integrated with WhatsApp. > > **Inconvénients**: Costs are higher when compared with competitors. Omni-channel integration with tickets from email and SMS should be enabled. > > Highly satisfied overall with Wati. Looking forward to more customisation of the AI tool, integrating with our own data. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/204314/wati?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/204314/wati) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées