---
description: TripWorks : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TripWorks - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour tour opérateurs](/directory/20033/tour-operator/software) > [TripWorks](/software/205144/tripworks)

# TripWorks

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> TripWorks est conçu pour optimiser les conversions, augmenter le chiffre d'affaires et fournir les fonctionnalités avancées requises par les opérateurs axés sur la croissance.
> 
> Conclusion : 45 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise TripWorks?

TripWorks est une plateforme de marketing et de réservation tout-en-un pour les opérateurs de visites, d'activités et d'aventures axés sur la croissance. Gagnez du temps, augmentez les conversions et augmentez votre chiffre d'affaires avec la technologie de nouvelle génération de TripWorks.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 45 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: TripWorks
- **Fondé**: 2019

## Contexte commercial

- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine, Botswana et 174 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Automatisation du marketing
- Barcode/Ticket Scanning
- Billetterie des événements
- Calendrier des événements
- Création d'itinéraires
- Création de packages
- Fonction de glisser-déposer
- Gestion de la communication
- Gestion des calendriers
- Gestion des données client
- Gestion des fournisseurs
- Gestion des prix
- Gestion des promotions
- Gestion des ressources
- Gestion des réservations
- Gestion des événements
- Importation et exportation de données
- Inscription des visiteurs
- Inscription en ligne
- Intégration GDS et OTA
- Intégration des médias sociaux
- Logiciels CRM (gestion de la relation client)
- Notes de réservation
- Paiements en ligne
- Promotion sociale
- Rapports et analyses
- Rapports et statistiques
- Réservation en ligne
- Réservations de groupe
- Stratégie de marque personnalisable
- Support client
- Tableau de bord d'activités
- Third-Party Integrations
- Traitement des paiements

## Intégrations (12 au total)

- Expedite Commerce
- Facebook Business Suite
- Google Ads
- Google Analytics 360
- HubSpot CRM
- Mailchimp
- Microsoft Advertising
- Slack
- Stripe
- Twilio
- Yelp Guest Manager
- Zapier

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software)

## Catégories connexes

- [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software)
- [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software)
- [Outils création site web](https://fr.capterra.ca/directory/30935/website-builder/software)
- [Logiciels de gestion d'événements et de réservation](https://fr.capterra.ca/directory/31009/event-booking/software)
- [Systèmes de billeterie](https://fr.capterra.ca/directory/30039/ticketing/software)

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2. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews)
3. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews)
4. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5748 reviews)
5. [OpenTable](https://fr.capterra.ca/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews)

## Avis

### "Get the best option now." — 5.0/5

> **Terry** | *28 août 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10
> 
> **Avantages**: Great customer service.
I like the flexibility with commissions and no subscription fees.
I also like that they are constantly updating the technology.
> 
> **Inconvénients**: Sometimes the booking fees can turn off the customer from booking.
> 
> Easy to use and great customer service. Very helpful and patient.

-----

### "Top client service" — 5.0/5

> **Mauricio** | *22 avril 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10
> 
> **Avantages**: TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used).
Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.
> 
> **Inconvénients**: There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.

-----

### "Tripworks for Walking & Bus Tours" — 2.0/5

> **Rowena** | *9 février 2024* | Divertissement | Taux de recommandation : 4.0/10
> 
> **Avantages**: A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.
> 
> **Inconvénients**: We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.
More issues have started to pop up since the initial review. Some are minor like add-ons we’ve applied disappearing from the booking, while others are major and have impacted our business more dramatically, like payment links that don’t load and booking errors on e-commerce and back-end bookings. We have regularly been reporting issues, but little to no progress is made on things that are having a major negative impact on our business.
Our support has gone rapidly downhill since our on-boarding experience. We have been passed through a couple of account managers and the general support staff, all of whom mean well and do their best, but haven’t been able to really address our concerns.
> 
> We decided on Tripworks after a very length research process into other options. While we were initially understanding that no system is perfect, over time, we’ve found that the cons seem to be stacking up. Constant issues, slow loading, and feeling unsupported are leading us to question whether we made the right call. We will keep working with them since we’ve put a huge amount of work into setting up and using this system, but it is disappointing to feel like we aren’t getting what was advertised. We regularly feel like we’re fighting the system, when the goal of this type of software is to make our lives easier. We are intending to give them a chance to resolve these issues, but are strongly considering exploring other options.

-----

### "A good value for even a small business" — 5.0/5

> **Mindy** | *14 janvier 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10
> 
> **Avantages**: There is strong and responsive customer support. The interface is very intuitive, and works well on my laptop or phone, though I prefer the larger screen view.
> 
> **Inconvénients**: TW does not charge tax on credit card fees, which are taxable. We figure those taxes manually. It's a small amount, so it is not a big deal to do, but it is one more step to take to pay accurate taxes.
> 
> My staff is able to easily log in to perform all of the functions each person needs to do. The calendar makes things easy, and the tour guide assigning feature really helps us.

-----

### "Tripworks Is An Amazing Product" — 5.0/5

> **Dennis** | *8 février 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10
> 
> **Avantages**: The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.
> 
> **Inconvénients**: I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation.  It just takes time out of my admin team's day to do this.  Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled.  It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted.  Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.
> 
> Overall I enjoy Tripworks much better than Peek Pro or Fareharbor.  I especially love the ease to set up affiliate company's to handle third party bookings.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/205144/tripworks)

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| en-AU | <https://www.capterra.com.au/software/205144/tripworks> |
| en-CA | <https://www.capterra.ca/software/205144/tripworks> |
| en-GB | <https://www.capterra.co.uk/software/205144/tripworks> |
| en-IE | <https://www.capterra.ie/software/205144/tripworks> |
| en-IL | <https://www.capterra.co.il/software/205144/tripworks> |
| en-IN | <https://www.capterra.in/software/205144/tripworks> |
| en-NZ | <https://www.capterra.co.nz/software/205144/tripworks> |
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| en-ZA | <https://www.capterra.co.za/software/205144/tripworks> |
| fr | <https://www.capterra.fr/software/205144/tripworks> |
| fr-BE | <https://fr.capterra.be/software/205144/tripworks> |
| fr-CA | <https://fr.capterra.ca/software/205144/tripworks> |
| fr-LU | <https://www.capterra.lu/software/205144/tripworks> |

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