--- description: TripWorks : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TripWorks - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour tour opérateurs](/directory/20033/tour-operator/software) > [TripWorks](/software/205144/tripworks) # TripWorks Canonical: https://fr.capterra.ca/software/205144/tripworks Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/205144/tripworks?page=2) > TripWorks est conçu pour optimiser les conversions, augmenter le chiffre d'affaires et fournir les fonctionnalités avancées requises par les opérateurs axés sur la croissance. > > Conclusion : 45 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TripWorks? TripWorks est une plateforme de marketing et de réservation tout-en-un pour les opérateurs de visites, d'activités et d'aventures axés sur la croissance. Gagnez du temps, augmentez les conversions et augmentez votre chiffre d'affaires avec la technologie de nouvelle génération de TripWorks. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 45 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TripWorks - **Entreprise fondée en**: 2019 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine, Botswana et 174 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automatisation du marketing - Barcode/Ticket Scanning - Billetterie des événements - Calendrier des événements - Création d'itinéraires - Création de packages - Fonction de glisser-déposer - Gestion de la communication - Gestion des calendriers - Gestion des données client - Gestion des fournisseurs - Gestion des prix - Gestion des promotions - Gestion des ressources - Gestion des réservations - Gestion des événements - Importation et exportation de données - Inscription des visiteurs - Inscription en ligne - Intégration GDS et OTA - Intégration des médias sociaux - Logiciels CRM (gestion de la relation client) - Notes de réservation - Paiements en ligne - Promotion sociale - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Stratégie de marque personnalisable - Support client - Tableau de bord d'activités - Third-Party Integrations - Traitement des paiements ## Intégrations (12 au total) - Expedite Commerce - Facebook Business Suite - Google Ads - Google Analytics 360 - HubSpot CRM - Mailchimp - Microsoft Advertising - Slack - Stripe - Twilio - Yelp Guest Manager - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) ## Catégories connexes - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Outils création site web](https://fr.capterra.ca/directory/30935/website-builder/software) - [Logiciels de gestion d'événements et de réservation](https://fr.capterra.ca/directory/31009/event-booking/software) - [Systèmes de billeterie](https://fr.capterra.ca/directory/30039/ticketing/software) ## Logiciels similaires 1. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1147 reviews) 2. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1289 reviews) 3. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1552 reviews) 4. [Now Book It](https://fr.capterra.ca/software/220182/now-book-it) — 4.9/5 (99 reviews) 5. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5775 reviews) ## Avis ### "A good value for even a small business" — 5.0/5 > **Mindy** | *14 janvier 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: There is strong and responsive customer support. The interface is very intuitive, and works well on my laptop or phone, though I prefer the larger screen view. > > **Inconvénients**: TW does not charge tax on credit card fees, which are taxable. We figure those taxes manually. It's a small amount, so it is not a big deal to do, but it is one more step to take to pay accurate taxes. > > My staff is able to easily log in to perform all of the functions each person needs to do. The calendar makes things easy, and the tour guide assigning feature really helps us. ----- ### "Get the best option now." — 5.0/5 > **Terry** | *28 août 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Great customer service. I like the flexibility with commissions and no subscription fees. I also like that they are constantly updating the technology. > > **Inconvénients**: Sometimes the booking fees can turn off the customer from booking. > > Easy to use and great customer service. Very helpful and patient. ----- ### "Not great from the get go" — 2.0/5 > **jeff** | *5 mai 2026* | Compagnies aériennes/Aéronautique | Taux de recommandation : 0.0/10 > > **Avantages**: Modern and Sleek Interface: The software has a professional, contemporary look and feel. On the surface, it appears to be the high-end, all-in-one solution that modern tour operators are looking for. Strong Early Support: During our initial onboarding, the support team was very responsive. Specifically, Melanie was a standout—she was a true rockstar who could solve problems quickly and was a pleasure to work with. Comprehensive Feature Set: The platform offers a wide range of built-in tools like digital waivers, automated abandoned cart recovery, and resource management that are designed to help a business scale. Visions for Growth: In the beginning, it was exciting to be part of a platform that seemed to be evolving quickly. We genuinely wanted to help them grow because the core concept of the software is very promising. > > **Inconvénients**: Running a tour business is hard enough without your booking software actively working against you. We were early supporters of TripWorks and genuinely wanted them to succeed, but the platform has become an operational liability. The most concerning issue arose when we decided to leave: TripWorks refused to process remaining customer refunds unless I granted them blind, unrestricted access to my account. Forcing a business owner to choose between taking care of their customers and maintaining basic digital security is an unacceptable business practice. Their financial structure is also a nightmare for any serious accountant. They collect processing fees for the entire booking total upfront out of the initial deposit. If a customer pays a 10% deposit, TripWorks takes their cut of the full 100% immediately. This means you are prepaying fees on money you haven't even collected yet, making your balance sheets and long-term forecasting impossible to reconcile. Technically, the system is a "gauntlet." They seem to do zero beta testing, pushing updates directly to live users that cause system-wide crashes. We learned to fear the "forced logout"—anytime the system made us log back in, it was a signal that a background update had just broken something critical. These glitches led to total data blackouts, broken resource management tools, and massive overbooking issues because the system couldn't accurately communicate with OTAs like Viator and GetYourGuide. The company also removed key inventory features without warning, wrecking our sales tax reporting and wasting months of organizational work. To top it off, they used us as a reference for sales calls without our consent, leading to unsolicited calls from other operators. It is clear that since their $6 million Series A funding, TripWorks has prioritized "feature bloat" and rapid scaling over the stability required to run a real business. If you value your data security, your accounting accuracy, and your sanity on a busy Saturday, look elsewhere. Stability and support disappear the moment you stop being a growth metric for their investors. > > Our experience with TripWorks started with high hopes, but it ultimately became a major operational liability. While the platform initially seemed like a modern solution and the support team was responsive early on, the system’s stability and the company’s business practices quickly deteriorated. The most alarming issue occurred during our exit: TripWorks refused to process remaining customer refunds unless I granted them blind, unrestricted access to debit my account without access to reporting. Financially, the system is an accounting nightmare. They collect processing fees for the entire booking total upfront from the initial deposit. This means if a customer pays a small deposit, TripWorks takes their cut of the full 100% immediately. You are essentially prepaying fees on money you haven't even collected yet, which makes balance sheets and forecasting impossible to reconcile. The technical performance has been a "gauntlet" of issues. They appear to do zero beta testing, pushing updates directly to live users that cause frequent system-wide crashes. We learned to fear the "forced logout"—anytime the system required us to re-authenticate, it was a sign that a background update had broken a critical feature. Furthermore, they summarily removed key inventory features without warning, which wrecked our sales tax reporting and rendered months of administrative work useless. We were also used as a reference for sales calls without our consent, leading to unsolicited calls from other operators. It is clear that following their $6 million Series A funding, TripWorks prioritized rapid scaling and feature bloat over the core stability required to run a business. Once you are no longer a growth metric for their investors, the support and stability disappear. We cannot recommend this platform to any operator who values security or reliable data. ----- ### "Tripworks Is An Amazing Product" — 5.0/5 > **Dennis** | *8 février 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch. > > **Inconvénients**: I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions. > > Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings. ----- ### "Top client service" — 5.0/5 > **Mauricio** | *22 avril 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar. > > **Inconvénients**: There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/205144/tripworks?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/205144/tripworks) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées