---
description: Sherpa : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sherpa - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour transporteurs](/directory/10046/courier/software) > [Sherpa](/software/205378/sherpa)

# Sherpa

Canonical: https://fr.capterra.ca/software/205378/sherpa

> Sherpa est un logiciel de livraison à la demande qui met en relation les entreprises avec un réseau national de coursiers.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **2.0/5**. Figure au meilleur classement pour **Simplicité**.

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## Présentation

### Qui utilise Sherpa?

Les entreprises de commerce électronique, les entreprises de livraison rapide, les chauffeurs indépendants, et les entreprises de toutes tailles.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **2.0/5** | 1 Avis |
| Simplicité | 2.0/5 | D'après l'ensemble des avis |
| Support client | 1.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 2.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 1.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 10% | (1/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Sherpa
- **Fondé**: 2016

## Contexte commercial

- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Australie

##  Fonctionnalités

- Routage

## Ressources d'aide

- Chat/Clavardage

## Category

- [Logiciels pour transporteurs](https://fr.capterra.ca/directory/10046/courier/software)

##  Logiciels similaires

1. [Elite EXTRA](https://fr.capterra.ca/software/131389/elite-extra) — 4.7/5 (356 reviews)
2. [Track-POD](https://fr.capterra.ca/software/178880/track-pod) — 4.7/5 (140 reviews)
3. [Dispatch Science](https://fr.capterra.ca/software/159918/dispatch-science) — 4.9/5 (9 reviews)
4. [Transvirtual](https://fr.capterra.ca/software/219013/transvirtual) — 4.8/5 (68 reviews)
5. [Parcel Tracker Mailroom](https://fr.capterra.ca/software/190220/parcel-tracker) — 4.8/5 (176 reviews)

## Avis

### "Rude runners + poor support" — 2.0/5

> **Phillip** | *21 février 2024* | Biens de consommation | Taux de recommandation : 1.0/10
> 
> **Avantages**: Price per delivery is fair if you have lots of jobs. and there's no monthly subscription fees.
> 
> **Inconvénients**: Bad customer support, clunky IU, no public tracking links to share with customers, no delivery notes section, drivers arrived more than 2 hours late than starting shift time
> 
> Sherpa has been trying to get my business for over a year but I had contracts/commitments with their other competitors. I finally gave them a shot on Valentine's Day and gave them 100+ jobs to do. 

Firstly, we had time sensitive jobs so we booked early start for a couple of runners. 3/5 of them came late - one came more than 2 hours late and we missed a bunch of business drop offs and delivered incorrect boxes. This obviously let down a lot of our customers and we've now had to compensate our customers at our own cost. Furthermore, two of their runners were extremely rude on the day.

When we filed a dispute 3 business days after delivery, their support team said we had to file it within 5 days (including weekends) - which technically we did but 10 minutes after 5PM. Now, they're absolving themselves of any responsibility on a technicality. 

There were some returns that their runners couldn't do and they were about to return it back to us at $50 charge even though we didn't approve the return. The cost of this outweighs the cost of our products, so we wouldn't accept this. 

On their booking interface, I found it complicated. You can't see which runner is doing what job clearly and there's no public tracking link you can share with customers. I'm not even sure if my customers got tracking links because we had many customers asking for a tracking link. 

The cost per delivery isn't too bad if you have lots of jobs but you have to submit all your jobs 24 hours before the shift and you can't add anymore before the run starts - which kinda defeats the purpose for an on-demand delivery service. 

\[sensitive content hidden\], the account manager, is great but I can't say the same for the rest of the company. There are other similar players in the market with better support and tracking services - who will also actually resolve issues and not to absolve themselves.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/205378/sherpa)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/205378/Sherpa/> |
| en-AE | <https://www.capterra.ae/software/205378/sherpa> |
| en-AU | <https://www.capterra.com.au/software/205378/sherpa> |
| en-CA | <https://www.capterra.ca/software/205378/sherpa> |
| en-GB | <https://www.capterra.co.uk/software/205378/sherpa> |
| en-IE | <https://www.capterra.ie/software/205378/sherpa> |
| en-IL | <https://www.capterra.co.il/software/205378/sherpa> |
| en-IN | <https://www.capterra.in/software/205378/sherpa> |
| en-NZ | <https://www.capterra.co.nz/software/205378/sherpa> |
| en-SG | <https://www.capterra.com.sg/software/205378/sherpa> |
| en-ZA | <https://www.capterra.co.za/software/205378/sherpa> |
| fr | <https://www.capterra.fr/software/205378/sherpa> |
| fr-BE | <https://fr.capterra.be/software/205378/sherpa> |
| fr-CA | <https://fr.capterra.ca/software/205378/sherpa> |
| fr-LU | <https://www.capterra.lu/software/205378/sherpa> |

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