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MyPOS Connect
Description de MyPOS Connect
Une solution de PDV hybride dans le cloud pour les commerces de détail spécialisés qui souhaitent gérer plusieurs magasins sans serveurs ni infrastructure de réseau. L'application de PDV fonctionne avec ou sans connexion Internet et s'intègre aux fournisseurs de services marchands populaires conformes à la norme EMV. De puissantes fonctionnalités de contrôle des stocks et de réapprovisionnement maximisent les retours sur les stocks. Des fonctionnalités CRM flexibles améliorent l'expérience des clients en magasin. Les rapports en temps réel offrent une visibilité à l'échelle de la chaîne depuis n'importe quel navigateur, partout et à tout moment.
Qui utilise MyPOS Connect?
Marché de détail spécialisé ; commerces de détail de petite à moyenne taille.
MyPOS Connect ne vous convainc pas tout à fait ?
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MyPOS Connect
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Avis sur MyPOS Connect
MyPOS Feedback
Commentaires : We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology.
Avantages :
There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.
Inconvénients :
The interface isn't the most pretty out there.
Réponse de l'équipe de Tri-City Retail Systems
il y a 4 ans
Hi Phil, Thanks for your review and your kind words. It's very much appreciated. I agree with you; the UI is a bit simplistic. MyPOS Connect was designed this way so that users could switch between a PC monitor with a keyboard and a hand-held tablet with out a keyboard - and they would see the exact same screen design. This eliminates training issues when using two different POS form factors. We are always looking to improve the software; so if you have any ideas for how we could improve the UI, without losing this ability to easily switch between form factors, I would love to hear them - or you can always send your design requests to [email protected].
MyPOS - An excellent choice for POS system
Commentaires : MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.
Avantages :
MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.
Inconvénients :
Coming from MS RMS system, one thing I'm missing is the ability to secure any field/data on the screen and only select user(s) can see them. e.g. Landed cost. But this really depend on your business requirements/needs.
Réponse de l'équipe de Tri-City Retail Systems
il y a 6 mois
Hi John, thank-you for your review and your kind words. We all appreciate your loyalty and enjoy working with you and your team. I agree that MyPOS Connect's user security functionality is not as granular as RMS was. However, for the specific example of product cost (landed cost, supplier cost, etc.), there is a security setting that enables you to hide all costs for specific users. Please contact our Support team and they can show you how to set this up.
Alternatives envisagées :
Shooter's Choice MyPOS review
Commentaires :
Right out of the gate there were many Con's with features we were told were available but really were not or were added as we went. a credit to the support team for helping work out many of these over time, however the original pitch to our team on why to make the switch was it had many features we asked about up front, but in the end they did not.
12 months ago i would have given this program 1 star as we were not happy and very frustrated, but with the continued support and features added weekly over the past 12 months i feel it's rating has grown, with the ability to get better if features keep getting added. We honestly felt the sales team oversold the product and it was not as advertised at the start.
Avantages :
Easy of install Customer support local and easily available Past experience with the customer support team with RMS Customizable features and reports when requested (some times at an extra cost) search function Spreadsheet conversions Cloud based - offline sales
Inconvénients :
missing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer. Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0. We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions. If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item.
Réponse de l'équipe de Tri-City Retail Systems
il y a 3 ans
Hey Trevor, thanks for your input, it's greatly appreciated, although I have to say that this is the first I have heard of your struggles with MyPOS Connect. I want to apologize for any misleading claims during the sales cycle; it's not how we roll. But since I jumped in at the end of your evaluation cycle, I take full responsibility for that. I agree, we did have some challenges launching our API. It needed a lot of tweaking after the initial release. Thanks to you folks and other early adopters of the API, I believe we have ironed out all the wrinkles. And you're right about having to exit from one screen to open another screen. This is a limitation of the UI that we are hoping to solve at some point in the future; even though it has not been a concern for most of our customers. I hope that, in future, you feel comfortable enough to contact me directly if there are any other concerns.
Alternatives envisagées :
My POS Connect
Avantages :
I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.
Inconvénients :
The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.
Réponse de l'équipe de Tri-City Retail Systems
il y a 4 ans
Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information.
Alternatives envisagées :
MyPOS Connect review
Commentaires :
Excellent support.
With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...
Avantages :
License fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.
Inconvénients :
There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.
Réponse de l'équipe de Tri-City Retail Systems
il y a 4 ans
Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to [email protected] or email me directly.
