--- description: Soprano : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Soprano - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de marketing conversationnel](/directory/31562/conversational-marketing-platform/software) > [Soprano](/software/207036/soprano) # Soprano Canonical: https://fr.capterra.ca/software/207036/soprano Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/207036/soprano?page=2) > Premier fournisseur de communications cloud pour la messagerie d’entreprise et stratégique mondiale avec une mise en œuvre à faible niveau de code et sans code. > > Conclusion : 9 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Soprano? Certaines des plus grandes entreprises et organisations gouvernementales au monde, notamment dans des secteurs critiques tels que la santé, la banque, la logistique, les services publics et l’assurance, font confiance à Soprano Connect. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 9 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Soprano Design ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol, portugais - **Pays disponibles**: Afghanistan, Allemagne, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Bhoutan, Bolivie, Brunéi, Brésil et 105 de plus ## Fonctionnalités - Actions découlant d'un événement - Alertes/Notifications - Analyse des campagnes - Champs personnalisables - Chat en temps réel - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Envoi de SMS en masse - Gestion de contenu - Gestion des campagnes - Gestion des contacts - Gestion des flux de travail - Gestion des modèles - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Modèles personnalisables - Partage des fichiers - Personnalisation - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Réponses automatisées - SMS Marketing ## Ressources d'aide - Service client/courriel - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) ## Catégories connexes - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) - [Outils de marketing par courriel](https://fr.capterra.ca/directory/30013/email-marketing/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) - [Outils de communication interne](https://fr.capterra.ca/directory/31014/internal-communications/software) ## Logiciels similaires 1. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 2. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Weave](https://fr.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "All rounded product" — 5.0/5 > **Suresh** | *24 septembre 2025* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: Customer Support is amazing, the ease of doing business with is also great. The Soprano technical team is always engaging and ready to support us when required. They offer bespoke solutions to our requirements and always there to support where they can and if not they will suggest alternatives. > > **Inconvénients**: We struggle with Whispir reporting, we are heavy users of the platform and different parts of the business uses different components. We wanted 1 stop shop to be able to review the volumes, triggerred by workspace etc which is seems to be challenging. > > Overall, it's a great experience working with Whispir, we have been using the platform for over 7+ years and I could say that it's always a breeze to work with whispir team. ----- ### "BT Texting tools review" — 5.0/5 > **Issiaka** | *18 décembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 8.0/10 > > **Avantages**: The text messaging platform is user-friendly and has adequate functions to schedule tasks and modify users' profiles. The unit price of messages is ridiculously low, allowing some services to increase the usage of this system above all forms of communication. I found the support service very efficient, and the staff there are very helpful and knowledgeable. > > **Inconvénients**: This system is not integrated into any of our other systems and requires constant monitoring of staff leavers and new. > > I have been using and managing this system since 2017 and have advised the Health Board to keep it, despite the acquisition of other integrated Healthcare texting tools. It is just very convenient to use. ----- ### "service & support has been appreciated" — 4.0/5 > **Cynthia** | *23 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: \[sensitive content hidden\] has been a great support to our team - specifically when onboarding new instances as required, \& general Q\&A. > > **Inconvénients**: Frequent Whispir maintenance (unplanned) caused our teams to lose confidence in the AU Whispir platform ----- ### "Dynamic product with reliable support" — 5.0/5 > **Rozanne** | *18 décembre 2025* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Soprano offers services which are easy to use and of great value for money. Really enhances the customer's business experience. Soprano's customer support is very prompt and efficient. > > **Inconvénients**: There was nothing that I can point to say that I liked the least. The services were good and it was easy to collaborate with the Soprano team. ----- ### "Great work Team Soprano\!" — 5.0/5 > **Jason** | *19 décembre 2025* | Exploitation minière et métaux | Taux de recommandation : 10.0/10 > > **Avantages**: The Customer Support was amazing. I had previously used their tools at another job and needed some extra help in my new role and they were great\! > > **Inconvénients**: I can't think of anything I dislike about Soprano Design. Their system is very easy to use and does everything I want it to do. > > Their system is very easy to use and does everything I want it to do in an easy and straight forward manner. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/207036/soprano?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/207036/soprano) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées