--- description: HaloPSA : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloPSA - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'automatisation](/directory/16/professional-services-automation/software) > [HaloPSA](/software/20971/halopsa) # HaloPSA Canonical: https://fr.capterra.ca/software/20971/halopsa Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/20971/halopsa?page=2) > HaloPSA regroupe tout ce dont un MSP a besoin dans un emplacement centralisé. > > Conclusion : 40 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HaloPSA? Idéalement adapté aux prestataires d'infogérance qui recherchent une solution PSA moderne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 40 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Halo Service Solutions - **Entreprise fondée en**: 1994 ## Contexte commercial - **À partir de**: 119,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès et contrôle à distance - Alerts/Escalation - Base de données de clients - Communication multicanal - Définition des priorités - Enquêtes et feedback - Facturation - Gestion de la base de connaissances - Gestion de la configuration - Gestion de projets - Gestion des accords de service - Gestion des centres d'appel - Gestion des contrats/licences - Gestion des correctifs - Gestion des documents - Gestion des flux de travail - Gestion des listes d'attente - Gestion des portefeuilles - Gestion des problèmes - Gestion des ressources - Gestion des stratégies - Gestion des tickets de support - Gestion des tâches - Logiciels CRM (gestion de la relation client) - Mesure des performances - Outils de collaboration - Planification - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Sauvegarde et récupération - Suivi des serveurs - Suivi du temps et des dépenses - Surveillance et gestion à distance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (33 au total) - 3CX - Acronis Cyber Protect - Addigy - Adobe Acrobat - Adobe Commerce - AlertOps - Analytify - AnyDesk - Armis - Armis - Arrow - Arrow - Atera - Bright - Bright ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) ## Catégories connexes - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) - [Logiciels d'infogérance](https://fr.capterra.ca/directory/30921/msp/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Cove Data Protection](https://fr.capterra.ca/software/163343/backup-and-recovery) — 4.6/5 (375 reviews) 2. [N-central](https://fr.capterra.ca/software/13803/n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://fr.capterra.ca/software/163344/n-sight) — 4.3/5 (202 reviews) 4. [Syncro](https://fr.capterra.ca/software/207618/syncro) — 4.6/5 (149 reviews) 5. [IT Glue](https://fr.capterra.ca/software/170401/itglue) — 4.6/5 (342 reviews) ## Avis ### "Halo - The golden standard for PSA" — 5.0/5 > **Tyler** | *16 mars 2026* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. > > **Inconvénients**: The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. > > I can't praise HaloPSA enough\! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. ----- ### "Not a Project Management System / Great Ticketing and Billing" — 3.0/5 > **Matt** | *30 juillet 2026* | Comptabilité | Taux de recommandation : 7.0/10 > > **Avantages**: The ticketing system is pretty good. It is a little hard to determine what people can see and not see (if agent security is a concern) and billing flexibility, the billing rules really allow you to get very granular to create almost any contract. > > **Inconvénients**: Their project management module is virtually useless, they aren't real projects and tasks, they are actually just a collection of service tickets. This has made thing very complicated for use, and in some cases, we have had to use alternative procedures. > > The implementation team was great, the software on the ticketing side is good, fairly easy to use... we have a lot of multi-entity clients, and they aren't great in Halo, but there are workarounds for it. Their team is good at helping you find workarounds for the shortcomings of the software, but to me that is just putting a band-aid on a wound. ----- ### "Powerful PSA with strong flexiblity, but a learning curve" — 4.0/5 > **Nils** | *1 mai 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Highly flexible and customizable. It can handle just about anything once configured, and works well as a central system for tickets, billing, and operations. > > **Inconvénients**: Documentation doesn’t always keep up with the platform, and there’s a learning curve — even simple tasks can require a deeper understanding of how things are structured. > > Overall very positive. It’s a powerful PSA that can scale with the business, though it does take time to fully dial in. We’re still working on bringing projects fully into Halo, but the platform has the capability to support it. ----- ### "An Absolute Powerhouse" — 5.0/5 > **Christopher** | *15 mai 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it. > > **Inconvénients**: At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine. > > We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles. ----- ### "Great product, very customizable, but sometimes complex" — 5.0/5 > **Nick** | *5 mai 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need. > > **Inconvénients**: Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise. > > Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/20971/halopsa?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/20971/halopsa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées