--- description: Arketa : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Arketa - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de salles de sport](/directory/33276/gym-management/software) > [Arketa](/software/212718/Arketa) # Arketa Canonical: https://fr.capterra.ca/software/212718/Arketa Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/212718/Arketa?page=2) > Une plateforme professionnelle de bien-être conçue pour le monde moderne et hybride. > > Conclusion : 111 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Arketa? Les entreprises de fitness et de bien-être ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 111 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Arketa ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Facturation - For Gyms - For Yoga/Pilates Studios - Gestion de décharge de responsabilité - Gestion de la communication - Gestion des abonnements - Gestion des calendriers - Gestion des campagnes par courriel - Gestion des contrats/licences - Gestion des cours - Gestion des employés - Gestion des inscriptions - Gestion du personnel - Marketing par courriel - Paiements en ligne - Planification des cours - Planification des groupes - Point de vente (PDV) - Portail client - Rappels - Rapports et statistiques - Réservation en ligne - Suivi des présences - Third-Party Integrations - Traitement des paiements ## Intégrations (16 au total) - ClassPass - ClassPass - Claude - Facebook Business Suite - Flodesk - Google Business Review Link Generator - Google Calendar - HubSpot CRM - Kisi - Klaviyo - Perkville - Stripe - Stripe Billing - Twilio - Zapier ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de salles de sport](https://fr.capterra.ca/directory/33276/gym-management/software) ## Catégories connexes - [Logiciels de gestion de salles de sport](https://fr.capterra.ca/directory/33276/gym-management/software) - [Plateformes pour centre de yoga](https://fr.capterra.ca/directory/30755/yoga-studio/software) - [Logiciels pour studios Pilates](https://fr.capterra.ca/directory/30966/pilates-studio/software) - [Logiciels de gestion salle de sport](https://fr.capterra.ca/directory/30910/fitness/software) ## Logiciels similaires 1. [FLiiP](https://fr.capterra.ca/software/215808/fliip) — 4.7/5 (82 reviews) 2. [My PT Hub](https://fr.capterra.ca/software/146651/my-pt-hub) — 4.6/5 (3206 reviews) 3. [FitBudd](https://fr.capterra.ca/software/1010817/fitbudd) — 4.6/5 (408 reviews) 4. [Mindbody](https://fr.capterra.ca/software/40229/mindbody) — 4.0/5 (2995 reviews) 5. [Everfit](https://fr.capterra.ca/software/202837/everfit) — 4.8/5 (426 reviews) ## Avis ### "RUN AWAY\! Do NOT waste your time, energy, or money on Arketa" — 1.0/5 > **Maria** | *24 février 2026* | Sports | Taux de recommandation : 0.0/10 > > **Avantages**: The look of the system. They made lots of promises about features, and those promises were good so I bought the software. > > **Inconvénients**: Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. > > RUN\!\! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh\! Lol just wild, seriously. RUN\!\!\!\!\! ----- ### "Worth the Investment for Our Growing Pilates Studio" — 5.0/5 > **Tory** | *28 août 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The support team is one of the biggest things that stands out to me. They are incredibly helpful, respond quickly, and will even send personalized videos to walk me through something—whether I cannot find a feature, am trying to set up something new, or accidentally made a mistake. I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. The built-in substitute management and calendar scheduling are also amazing. We previously needed a separate platform for those tasks, so having everything in one place has made managing our studio much easier. > > **Inconvénients**: The payroll reporting could be more robust. I currently have to export the data and run it through another system to check for scheduling overlaps, potential conflicts, and changes between pay periods. I would love to see more built-in payroll analysis, including the ability to compare totals from one pay period to another and automatically flag possible overlaps. I would also appreciate more customization within the widgets and purchase pages. For example, I have not been able to adjust certain widget dimensions, which means users sometimes have to scroll. It would be great if these pages offered customization similar to a website editor, although this has not been a major issue overall. > > Overall, my experience with Arketa has been amazing. It has given us better systems, stronger reporting, and more opportunities to automate and streamline our studio’s operations. I love the app, our members love the app, and the support we receive from the Arketa team makes such a difference. There are a few features I would love to see expanded, especially within payroll and widget customization, but I also feel confident that the team listens to feedback and will continue improving the platform. Arketa has absolutely been worth the investment for our business\! ----- ### "Small Group Training Gym Owner\!" — 4.0/5 > **Rose** | *24 août 2026* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: The live chat support is very helpful and prompt\! Once I got the hang of how things worked, I do feel like it is easy to manage\! The automations and forms are top notch compared to other competitors- I really enjoy these and the simplicity they offer\!\! I love the recurring booking feature. We do not utilize the app as we do all our booking and cancellations through our gym manager and it is very easy to manage\! > > **Inconvénients**: Occasionally someone on the live chat gives me a wrong answer which is wildly frustrating. All of these systems have their own quirks, and once you get used to them it really is not hard\! In the beginning it was a huge learning curve. I will say I felt the onboarding was not stellar as I was left with A LOT of questions\! > > Very good\! Especially once you get used to the intricacies it is very easy to manage and finagle what you need to be specific to your gym\! I am not planning on switching\! ----- ### "Frustrated is an understatement" — 2.0/5 > **Ina** | *5 août 2026* | Services et installations de loisirs | Taux de recommandation : 0.0/10 > > **Avantages**: Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. > > **Inconvénients**: First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. > > I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. ----- ### "Vivo Hot Pilates & Yoga Review" — 5.0/5 > **Briana** | *27 août 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Arketa has made running my business a seamless process. There are endless tools that allow for processes to run efficiently and hands-off. The customer support team has been extremely helpful and quickly responsive to every question I have, and they are very patient and detailed\! On top of that, they are constantly adding new features to improve the client experience even more. I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. Additionally, their marketing suite has great capabilities that allow you to run promos seamlessly, track income from broadcasts/automations, and create specialized workflows for the client groups you want to reach. Booking into classes is seamless and students are even able to pick their mat spot ahead of time which creates a smooth pre-class process\! Overall, I am very satisfied with Arketa and grateful to have them as the backbone to my Pilates \& yoga studio\! > > **Inconvénients**: I haven't came across any major issues so far, I would just say that there is definitely a big learning curve when setting the software up. There are so many elements that are not explained to you during your onboarding sessions, so definitely take advantage of their customer support team and articles\! The team has clarified any questions I have had and have helped me with getting everything set up properly. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/212718/Arketa?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/212718/Arketa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées