---
description: Customer Complaint Management Software : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Complaint Management Software - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des plaintes](/directory/30674/complaint-management/software) > [Customer Complaint Management Software](/software/215202/complaint-management-software)

# Customer Complaint Management Software

Canonical: https://fr.capterra.ca/software/215202/complaint-management-software

> Intelex fournit aux utilisateurs un emplacement central pour suivre et gérer efficacement les plaintes des clients et les actions de suivi correspondantes.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Customer Complaint Management Software?

Ces applications logicielles flexibles et évolutives permettent à Intelex de répondre aux besoins de petites entreprises comptant peu d'utilisateurs et de grandes organisations mondiales qui en comptent des milliers, le tout sur plusieurs sites.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 1 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 3.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Intelex Technologies
- **Pays**: Toronto, Canada
- **Fondé**: 1992

## Contexte commercial

- **À partir de**: 12,50 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Allemagne, Australie, Canada, France, Irlande, Pays-Bas, Royaume-Uni, Suisse, États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Gestion des commentaires

## Intégrations (2 au total)

- Intelex EHS Software
- SAP Business One

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software)

##  Logiciels similaires

1. [HelpDesk](https://fr.capterra.ca/software/185973/helpdesk) — 4.6/5 (180 reviews)
2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews)
3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
4. [MasterControl Quality Excellence](https://fr.capterra.ca/software/148577/mastercontrol) — 4.5/5 (527 reviews)
5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews)

## Avis

### "Never let your customers down with this solution\!" — 5.0/5

> **Waqas** | *27 mai 2022* | Restaurants | Taux de recommandation : 10.0/10
> 
> **Avantages**: As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard? 

We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience
> 
> **Inconvénients**: I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/215202/complaint-management-software)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/215202/complaint-management-software> |
| de-AT | <https://www.capterra.at/software/215202/complaint-management-software> |
| de-CH | <https://www.capterra.ch/software/215202/complaint-management-software> |
| en | <https://www.capterra.com/p/215202/Complaint-Management-Software/> |
| en-AE | <https://www.capterra.ae/software/215202/complaint-management-software> |
| en-AU | <https://www.capterra.com.au/software/215202/complaint-management-software> |
| en-CA | <https://www.capterra.ca/software/215202/complaint-management-software> |
| en-GB | <https://www.capterra.co.uk/software/215202/complaint-management-software> |
| en-IE | <https://www.capterra.ie/software/215202/complaint-management-software> |
| en-IL | <https://www.capterra.co.il/software/215202/complaint-management-software> |
| en-IN | <https://www.capterra.in/software/215202/complaint-management-software> |
| en-NZ | <https://www.capterra.co.nz/software/215202/complaint-management-software> |
| en-SG | <https://www.capterra.com.sg/software/215202/complaint-management-software> |
| en-ZA | <https://www.capterra.co.za/software/215202/complaint-management-software> |
| fr | <https://www.capterra.fr/software/215202/complaint-management-software> |
| fr-BE | <https://fr.capterra.be/software/215202/complaint-management-software> |
| fr-CA | <https://fr.capterra.ca/software/215202/complaint-management-software> |
| fr-LU | <https://www.capterra.lu/software/215202/complaint-management-software> |
| nl | <https://www.capterra.nl/software/215202/complaint-management-software> |
| nl-BE | <https://www.capterra.be/software/215202/complaint-management-software> |

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