--- description: Squaretalk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://fr.capterra.ca/software/219046/squaretalk-matrix Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/219046/squaretalk-matrix?page=2) > Squaretalk est une plateforme de communication cloud polyvalente qui permet à vos équipes de vente et d'assistance de travailler efficacement où qu'ils se trouvent. > > Conclusion : 105 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Squaretalk? C'est une solution parfaite pour les centres de communication de BPO (Business Process Outsourcing) et les grandes marques avec des équipes de vente et de rétention proactives, les négociants, les spécialistes du télémarketing, les responsables d'études de marché, les agents d'assurance et les conseillers financiers, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 105 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Squaretalk - **Entreprise fondée en**: 2008 ## Contexte commercial - **À partir de**: 25,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: allemand, anglais, arabe, espagnol, français, hébreu, italien - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Arabie saoudite, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Cambodge, Canada et 79 de plus ## Fonctionnalités - Automate d'appel - Automated Attendant - Automatisation des processus d'affaires - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Distribution des appels - Enregistrements - Envoi de SMS en masse - Extensions virtuelles - Gestion de la qualité - Gestion des activités commerciales - Gestion des campagnes - Gestion des centres d'appel - Gestion des courriels - Gestion des listes - Gestion des listes d'attente - Gestion des performances - Gestion du personnel - Gestion du pipeline de ventes - IVR - Intelligence artificielle et apprentissage automatique - Intelligence conversationnelle - Interface d'agent - Journalisation des appels - Messagerie bidirectionnelle - Messagerie planifiée - Numéroteur prédictif (predictive dialer) - PBX - Personnalisation - Planification - Planification des campagnes - Pour organisations et équipes commerciales - Prise en charge de plusieurs langues - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Réponses automatisées - Scripts d'appel - Suivi des appels - Suivi des appels - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transcription des appels - Transfert d’appel - VoIP ... et 26 fonctionnalités supplémentaires ## Intégrations (7 au total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'assurance qualité pour centre de contact](https://fr.capterra.ca/directory/33415/contact-center-quality-assurance/software) ## Catégories connexes - [Logiciels d'assurance qualité pour centre de contact](https://fr.capterra.ca/directory/33415/contact-center-quality-assurance/software) - [Logiciels d'assistant commercial avec IA](https://fr.capterra.ca/directory/34135/ai-sales-assistant/software) - [Logiciels d'assistant virtuel](https://fr.capterra.ca/directory/33535/virtual-assistant/software) - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (881 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [Readymode](https://fr.capterra.ca/software/136728/Readymode) — 4.6/5 (143 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) ## Avis ### "User Friendly Interface" — 5.0/5 > **Oliver** | *17 septembre 2024* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: The softphone saves us from using a separate app. > > **Inconvénients**: I haven’t found any significant problem, few minor issues were solved by our team. > > We use Squaretalk to connect with a large number of leads. Its settings let us segment our audience and fine-tune campaigns, while the AI dialer and voicemail detection make sure our agents focus on real conversations, not just ringing phones. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Inconvénients**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 janvier 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Inconvénients**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 mai 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 0.0/10 > > **Avantages**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Inconvénients**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 juin 2026* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Inconvénients**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/219046/squaretalk-matrix?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/219046/squaretalk-matrix) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées