17 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
Dentrix
Description de Dentrix
Plus de 35 000 cabinets dentaires s'appuient sur le logiciel de gestion de cabinet Dentrix. Dentrix est l'un des meilleurs sur le marché, car il fournit des solutions pour les deux aspects de votre cabinet : le côté commercial et le côté clinique. De plus, Dentrix vous aide à construire votre cabinet avec le logiciel d'innovation intégré eServices qui ajoute à votre système et à vos produits de nouvelles capacités provenant des meilleures entreprises de technologie dentaire.
Qui utilise Dentrix?
Propriétaires de cabinet dentaire indépendant qui recherchent un système complet de gestion de cabinet pouvant s'adapter à la croissance.
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Comparer avec une alternative populaire
Dentrix
Alternatives à Dentrix
Avis sur Dentrix
Alternatives envisagées :
Great dental software backed by excellent company
Commentaires : We love HS and dentrix for our practice!
Avantages :
Dentrix is very user friendly and has many features for many needs
Inconvénients :
Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great
Alternatives envisagées :
Dentrix reliable and easy to learn.
Commentaires : We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong!
Avantages :
I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates.
Inconvénients :
It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage.
Customer service is Poor. And expensive.
Commentaires : They are giving me a pain right now. I have had to upgrade my computers many times to handle their upgrades, and their program is never re written, the program just gets larger each time.
Avantages :
very large expensive program, employees find it hard to learn, some even quit. not intuitive. requires a lot of training for new employees.
Inconvénients :
the customer service. they are always sending you offshore, and the techs are not trained. you have to call back a lot to find a competent tech. they don't service you well.For instance, I have called 3 times to upgrade Dentrix software to a more current version. Each time I was told that the person who installs the software has gone home. On Today's call, the person answering the phone said that the installer had gone home. It is the 4th time I have called, and I asked why he has gone home since it is only 2:30 PM in the afternoon. The representative said he only installs Dentrix updates Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM! I am so angry because had any of the other people answering the phones told me this, I would have known when to call back! This is terrible customer service! Do they only have one person installing Dentrix updates? I am so upset that I drove to the office on a day off specifically to install this update, at 2:30 pm AND THE INSTALLER HAS GONE HOME AGAIN! What the heck is going on? I also scheduled a call from the installer and never got a call back. This is really Mickey Mouse for a company that is supposed to be the biggest and the best. I am really beginning to regret working with Dentrix.
Dentrix Tech Support is really bad
Commentaires : I am not excited of working with Dentrix and might actually consider changing to Denticon that has a much more efficient team to resolve issues and overall less problems.
Avantages :
Has all the features for a dental practice
Inconvénients :
Tech support is bad The system doesn’t do what it’s supposed to do, always have issues with dentrix enhanced and sending notifications to patients.
Alternatives envisagées :
Dentrix was a lifesaver at my previous job.
Commentaires : My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency.
Avantages :
- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent
Inconvénients :
- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding.
