--- description: Provide Support : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Provide Support - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Provide Support](/software/24848/provide-support-live-chat) # Provide Support Canonical: https://fr.capterra.ca/software/24848/provide-support-live-chat Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/24848/provide-support-live-chat?page=2) > Solution de chat en direct et de surveillance de sites web pour le support client en ligne. > > Conclusion : 28 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Provide Support? Les entreprises et organisations issues de divers secteurs comme l'e-commerce, l'éducation, le tourisme et l'hôtellerie, les ventes automobiles, la location de voitures, le consulting, l'assurance, les finances, l'administration, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 28 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Provide Support - **Pays**: New York, É.-U. - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 24,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Clavardage et messagerie - Clavardage proactif - Formulaire hors ligne - Messagerie client en temps réel - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (14 au total) - Adobe Commerce - BigCommerce - Google Analytics 360 - Joomla - Mailchimp - Microsoft Outlook - OpenCart - PrestaShop - Shift4Shop - Shopify - Volusion - Wix - WooCommerce - WordPress ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16298 reviews) 3. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Great value for product." — 4.0/5 > **Craig** | *17 janvier 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users. > > **Inconvénients**: I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked. > > A great contact tool for following up on customers. ----- ### "Good, simple chat program" — 4.0/5 > **Peter** | *22 août 2019* | Articles de sport | Taux de recommandation : 7.0/10 > > **Avantages**: The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through. > > **Inconvénients**: I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase. > > Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service. ----- ### "Basic Live Chat Tool" — 3.0/5 > **Utilisateur vérifié** | *1 août 2019* | Articles de sport | Taux de recommandation : 8.0/10 > > **Avantages**: We love that Provide Support allows us to have a live chat option on our site. We previously didn't have one and now we do. There is nothing particularly flashy or great about it, but it does a good job. > > **Inconvénients**: This kind of goes in hand with what I said above, but there isn't anything out of the ordinary that Provide Support does. Chat features are minimal, but they work. The backend workbench for our customer support team gets the job done without being overly complex. > > We are an ecommerce site that needs to have a way to communicate in real time with customer. Provide Support allows us to do that. ----- ### "Great Product \*But...\*" — 4.0/5 > **Justin** | *15 août 2019* | Cabinet d'avocats | Taux de recommandation : 7.0/10 > > **Avantages**: The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because... > > **Inconvénients**: ...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness. > > Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you. ----- ### "Great Customer Chat Software Packed with Features" — 5.0/5 > **Don** | *15 août 2019* | Textile | Taux de recommandation : 9.0/10 > > **Avantages**: I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone. > > **Inconvénients**: I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats > > I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/24848/provide-support-live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/24848/provide-support-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | pt | | | pt-PT | | ----- ## Données structurées