--- description: Vanillasoft : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vanillasoft - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de télévente](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft) # Vanillasoft Canonical: https://fr.capterra.ca/software/27609/vanillasoft Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/27609/vanillasoft?page=2) > Logiciel de gestion des leads dans le cloud comprenant des fonctionnalités de numérotation automatique, d'enregistrement des appels, de conformité DNC et d'intégration des leads web pour les appels sortants. > > Conclusion : 233 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Vanillasoft? Les équipes de vente internes et à distance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 233 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: VanillaSoft - **Pays**: Plano, É.-U. - **Entreprise fondée en**: 2003 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Analyse prédictive - Automatisation des processus et flux de travail - Base de données de clients - Champs personnalisables - Communication multicanal - Distribution de leads - Définition des priorités - Enregistrements - Fonctions pour secteur de l'assurance - Gestion de la communication - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des leads - Gestion des listes d'appels - Gestion des opportunités - Gestion des performances - Gestion des pipelines - Gestion des réunions - Gestion des tâches - Importation et exportation de données - Lead nurturing - Logiciels CRM (gestion de la relation client) - Mesure des performances - Notation personnalisable - Outils de collaboration - Outils de prospection - Qualification de leads - Rapports de ventes - Rapports et analyses - Rapports personnalisables - Saisie de leads - Segmentation de leads - Suivi de l'engagement - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations - Transcription des appels ## Intégrations (11 au total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) ## Catégories connexes - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de prévision des ventes](https://fr.capterra.ca/directory/30930/sales-forecasting/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4461 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6975 reviews) 3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18784 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5823 reviews) ## Avis ### "Tech Support" — 5.0/5 > **Valerie** | *26 juin 2025* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: The quick response to any issue I have\! There is always someone available when needed and not long hold times. > > **Inconvénients**: I am very happy with my overall experience with vanilla soft software, their client support is very effective. > > Quick and effective in solving any issues that we may have. Very responsive and take the time to ensure proper guidance. ----- ### "Satisfied VS Caller & Admin" — 5.0/5 > **Elma** | *13 août 2025* | Relations gouvernementales | Taux de recommandation : 8.0/10 > > **Avantages**: VanillaSoft CRM is user-friendly and intuitive for callers. The technical support team is accommodating, responsive, and always helpful. > > **Inconvénients**: Additional training on the admin side—particularly the back-end—is needed. I find the Contact Management section, especially the Queries feature, challenging to understand. > > With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much easier for me. I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed. ----- ### "VSoft Is Very Reliable" — 5.0/5 > **JOIA** | *29 juillet 2025* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options > > **Inconvénients**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added > > I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues ----- ### "Excellent Platform for Managing a University Phonathon" — 5.0/5 > **Qudsia** | *16 mars 2026* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling program. The queue-based dialing system keeps callers moving efficiently between prospects and eliminates downtime, which helps maintain strong dial rates throughout shifts. The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team. I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour, contact rates, and pledges. This makes coaching callers and managing performance much easier. Overall, it’s a reliable system for organizing donor outreach and keeping a student call center running smoothly. > > **Inconvénients**: While the functionality is strong, the interface can feel somewhat dated and takes a little time for new callers to learn. Some administrative features, like list management and workflow customization, could be more intuitive. That said, once the system is set up, it works very well for structured calling programs. > > Overall, my experience with VanillaSoft has been very positive. Managing a phonathon requires balancing efficiency, caller training, and donor engagement, and VanillaSoft supports all three well. The platform allows our team to maintain consistent outreach, track donor interactions effectively, and monitor caller performance in real time. It has been a dependable tool for managing our call center operations and helping our team stay organized and productive during calling shifts. ----- ### "Rudimentary At Best." — 1.0/5 > **Gabby** | *25 août 2025* | Collecte de fonds | Taux de recommandation : 0.0/10 > > **Avantages**: If I'm being honest, I don't really like anything about Vanilla Soft. Every single aspect of it is rudimentary at best. > > **Inconvénients**: If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. We cannot receive photos. The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another person cc'ed and one of the emails is wrong/bounces... NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved. All of the improvements that have been rolled out have actually made pretty much EVERYTHING significantly WORSE. > > The learning curve of to this program is that you need to memorize the ways that its bad so that you can work around the issue before it even presents itself. I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send. I'm honestly not the hugest fan of the program. It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted to be moved/we cannot just drag and drop it. It's also incredibly inconvenient that your text platform is basically useless in most ways. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/27609/vanillasoft?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/27609/vanillasoft) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées