---
description: Vanillasoft : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vanillasoft - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de télévente](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft)

# Vanillasoft

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> Logiciel de gestion des leads dans le cloud comprenant des fonctionnalités de numérotation automatique, d'enregistrement des appels, de conformité DNC et d'intégration des leads web pour les appels sortants.
> 
> Conclusion : 233 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Vanillasoft?

Les équipes de vente internes et à distance.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 233 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: VanillaSoft
- **Pays**: Plano, É.-U.
- **Fondé**: 2003

## Contexte commercial

- **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Analyse prédictive
- Automatisation des processus et flux de travail
- Base de données de clients
- Champs personnalisables
- Communication multicanal
- Distribution de leads
- Définition des priorités
- Enregistrements
- Fonctions pour secteur de l'assurance
- Gestion de la communication
- Gestion des activités commerciales
- Gestion des calendriers
- Gestion des campagnes
- Gestion des contacts
- Gestion des courriels
- Gestion des flux de travail
- Gestion des leads
- Gestion des listes d'appels
- Gestion des opportunités
- Gestion des performances
- Gestion des pipelines
- Gestion des réunions
- Gestion des tâches
- Importation et exportation de données
- Lead nurturing
- Logiciels CRM (gestion de la relation client)
- Mesure des performances
- Notation personnalisable
- Outils de collaboration
- Outils de prospection
- Qualification de leads
- Rapports de ventes
- Rapports et analyses
- Rapports personnalisables
- Saisie de leads
- Segmentation de leads
- Suivi de l'engagement
- Suivi des interactions
- Système de calendrier et de rappel
- Tableau de bord d'activités
- Third-Party Integrations
- Transcription des appels

## Intégrations (11 au total)

- Chorus
- Comm-unity
- Docusign
- Gong.io
- Salesforce Platform
- Salesforce Sales Cloud
- VerticalResponse
- Vidyard
- Vonage Business Communications
- Zapier
- authorize.net

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software)

## Catégories connexes

- [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software)
- [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software)
- [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software)
- [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software)
- [Logiciels de prévision des ventes](https://fr.capterra.ca/directory/30930/sales-forecasting/software)

##  Logiciels similaires

1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews)
2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6967 reviews)
3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews)
4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18769 reviews)
5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5817 reviews)

## Avis

### "Tech Support" — 5.0/5

> **Valerie** | *26 juin 2025* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: The quick response to any issue I have\! There is always someone available when needed and not long hold times.
> 
> **Inconvénients**: I am very happy with my overall experience with vanilla soft software, their client support is very effective.
> 
> Quick and effective in solving any issues that we may have. Very responsive and take the time to ensure proper guidance.

-----

### "Satisfied VS Caller & Admin" — 5.0/5

> **Elma** | *13 août 2025* | Relations gouvernementales | Taux de recommandation : 8.0/10
> 
> **Avantages**: VanillaSoft CRM is user-friendly and intuitive for callers. The technical support team is accommodating, responsive, and always helpful.
> 
> **Inconvénients**: Additional training on the admin side—particularly the back-end—is needed. I find the Contact Management section, especially the Queries feature, challenging to understand.
> 
> With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much easier for me. I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed.

-----

### "VSoft Is Very Reliable" — 5.0/5

> **JOIA** | *29 juillet 2025* | Assurance | Taux de recommandation : 8.0/10
> 
> **Avantages**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options
> 
> **Inconvénients**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added
> 
> I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues

-----

### "Gets the job done\!" — 5.0/5

> **Kayla** | *16 mai 2025* | Collecte de fonds | Taux de recommandation : 7.0/10
> 
> **Avantages**: Provides many useful features, adaptable to the needs of our call center.
> 
> **Inconvénients**: Callers can't do assigned callbacks unless they are assigned to that specific project.

-----

### "Vanillasoft" — 3.0/5

> **Richard** | *27 janvier 2026* | Santé, bien-être et fitness | Taux de recommandation : 2.0/10
> 
> **Avantages**: Integration of many features and gerneal convenience were very good. Support for issues was quick ad timely.
> 
> **Inconvénients**: inability to gain administrator status because of failures in company structure
occassional problems with sound quality and speed of loading software.a
> 
> Average. Good functionallity. Format of screen for managing leads could be improved.  At times there was too much information crammed into the first screen.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/27609/vanillasoft)

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