---
description: ServicePRO : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServicePRO - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de productivité](/directory/30968/productivity/software) > [ServicePRO](/software/31608/servicepro)

# ServicePRO

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> Logiciel web pour centres de services prenant en charge la gestion des flux de travail, l'analytique de données, la gestion des documents et la gestion des ressources.
> 
> Conclusion : 7 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise ServicePRO?

ServicePRO aide tous les types d'entreprises, que leurs employés se comptent sur les doigts de la main ou par dizaine de milliers.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 7 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Help Desk Technology International

## Contexte commercial

- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site)
- **Langues**: allemand, anglais, espagnol, français, slovène
- **Pays disponibles**: Allemagne, Barbade, Canada, Espagne, Indonésie, Irlande, Jamaïque, Mexique, Philippines, Royaume-Uni, Singapour, Émirats arabes unis, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Alerts/Escalation
- Analytique
- Audit des problèmes
- Catalog Management
- Catalogue de services
- Communication multicanal
- Contrôles/Permissions d'accès
- Définition des priorités
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des affectations
- Gestion des billets
- Gestion des calendriers
- Gestion des changements
- Gestion des connaissances
- Gestion des courriels
- Gestion des documents
- Gestion des flux de travail
- Gestion des incidents
- Gestion des notes
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Macros et réponses types
- Outils de collaboration
- Portail libre-service
- Rapports et analyses
- Rapports et statistiques
- Routage automatisé
- Suivi de la progression
- Suivi des ressources
- Support client
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (3 au total)

- Jira
- Microsoft Entra ID
- Rezolve AI

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de productivité](https://fr.capterra.ca/directory/30968/productivity/software)

## Catégories connexes

- [Logiciels de productivité](https://fr.capterra.ca/directory/30968/productivity/software)
- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software)
- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Avis

### "Gets the job done" — 4.0/5

> **Ruby** | *13 novembre 2018* | Construction | Taux de recommandation : 9.0/10
> 
> **Avantages**: My favorite feature is the routing and GPS tracking.  It allows me to get a full view of my team and dispatch in a more efficient manner.
> 
> **Inconvénients**: Its industry specific so because of that a bit limited.  When I changed companies I wished there was a plumbing version.
> 
> It definitely cut down on my labor cost.  just knowing we could track them keeps the techs honest.

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### "Service Pro Review- would love to stay with them for another 10 plus years\!" — 5.0/5

> **Clarissa** | *17 juillet 2024* | Équipements publics | Taux de recommandation : 10.0/10
> 
> **Avantages**: The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone.
> 
> **Inconvénients**: Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC.
> 
> Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees.

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### "Servicepro" — 5.0/5

> **Bryon** | *28 mai 2024* | Cabinets médicaux | Taux de recommandation : 5.0/10
> 
> **Avantages**: routing service request, notification to support
> 
> **Inconvénients**: some of the setup is not intuitive as could be
> 
> overall i am very happy with ServicePRO.

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### "Simple and Easy" — 4.0/5

> **Brendan** | *15 mai 2024* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10
> 
> **Avantages**: ServicePRO is a easy set up, and easy to use
> 
> **Inconvénients**: There is no auto refresh option, alot of the features we are unable to use

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### "Lots of fancy features for tracking progress and issues" — 4.0/5

> **Christopher** | *21 octobre 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10
> 
> **Avantages**: I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it.
> 
> **Inconvénients**: Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/31608/servicepro)

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