--- description: Glance : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glance - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils web conférence](/directory/30075/web-conferencing/software) > [Glance](/software/36708/glance-screen-share) # Glance Canonical: https://fr.capterra.ca/software/36708/glance-screen-share Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/36708/glance-screen-share?page=2) > Partage de bureau basé sur le web pour la création de démonstrations web et de présentations commerciales en ligne. Jusqu'à 100 invités peuvent collaborer simultanément depuis des Mac ou des PC. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Glance? Tous les pays ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 10 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Glance Networks ## Contexte commercial - **À partir de**: 55,00 $ US - **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: allemand, anglais, français, italien, portugais brésilien - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Chat en temps réel - Ciblage comportemental - Collecte de données multicanal - Communication multicanal - Conférences vidéo - Contrôles des hôtes - Diffusion continue de présentation - Dépannage - Engagement des clients - Fichiers audio et vidéo bidirectionnels - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des commentaires - Historique des clients - Intégration des employés - Outils de collaboration - Partage d'écran - Partage des fichiers - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Real-Time Reporting - Recommandations - Suivi et analyse de l'utilisation - Third-Party Integrations - Web analytics ## Intégrations (10 au total) - Amazon Connect - Five9 - GENESYS - Genesys - Genesys Cloud CX - Microsoft Dynamics 365 Business Central tegossuite - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud - Twilio ## Ressources d'aide - Service client/courriel - Base de connaissances - Chat/Clavardage ## Category - [Outils web conférence](https://fr.capterra.ca/directory/30075/web-conferencing/software) ## Catégories connexes - [Outils web conférence](https://fr.capterra.ca/directory/30075/web-conferencing/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Best tool to provide real-time human conversations & guidance" — 4.0/5 > **Utilisateur vérifié** | *15 mars 2022* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10 > > **Avantages**: 1. Very fast, easy to use, and highly compatible 2. Helps to share screen immediately without any technical glitches or delays 3. Does not require any download or installation 4. Provides remote control to navigate across our customers' laptop for providing human guidance. 5. Also helps our IT Support Team to resolve Teams technical issues and improve case resolution 6. Helps our Sales, Engineering, Technical, and Service Support Teams to provide online Demos to customers and prospects. 7. Also helpful in training new service staff and field teams with better hand-holding 8. Helps us to improve communication, engagement, and customer experience > > **Inconvénients**: There are no negatives about it that we might have encountered till now. > > Very good, effective, and holistic ----- ### "Glance Screen Share review" — 4.0/5 > **Susanna** | *26 février 2020* | Conseil en gestion | Taux de recommandation : 5.0/10 > > **Avantages**: Glance is very easy to set up and to use. Once it is downloaded, all you need is to put in your meeting code and you're in. It is so easy to use via mobile devices, and schedule from your calendar so others can join. Screen sharing was normally very good. Very straightforward. > > **Inconvénients**: There was not much more functionality - and it sometimes stopped working. If there was a client that had a lot of computer work (traffic in/out) going on in their company, it would slow down the glance session, and at times we had it stop working during sessions. We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems. That was/is very frustrating. > > We are all remote, so being able to quickly get on to a session - even using mobile devices - is great. The frustration is using it during heavy work-load hours or with high computer-using companies. You don't need that frustration when working with clients\! ----- ### "Has challenges" — 3.0/5 > **Kieran** | *27 novembre 2021* | Événementiel | Taux de recommandation : 5.0/10 > > **Avantages**: Gets the job done but less inviting compared to Zoom > > **Inconvénients**: Sending invite codes, connecting audio separately > > Not bad, helped connect but Zoom has taken over ----- ### "An outstanding programme for CRM and screen-sharing needs" — 4.0/5 > **Parth** | *15 février 2023* | Recrutement | Taux de recommandation : 9.0/10 > > **Avantages**: It was simple to use and simple to log users in. It was a click of a button because it was embedded into our CRM. Salesforce is our CRM. I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue. I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation. > > **Inconvénients**: Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time. If that could be improved, that would be fantastic. The front end might use some enhancement, and it should be made more interactive so that the user can easily comprehend the tool. The software's lack of a real-time window makes it more challenging to utilise. ----- ### "Best screen sharing program out there in my opinion and great customer support\!" — 5.0/5 > **Matthew** | *13 mars 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Glance is simple and easy to use. We have used Glance for screen sharing for 5 years now. The program itself is super easy to install and manage. The nice feature about it is the ability to take control of the hosts screen with their permission and makes remote desktop troubleshooting much easier. Glance also will provide each user with a free of charge audio conference line\! > > **Inconvénients**: The only downfall to Glance is you cannot have audio like you can with some other screen sharing programs however they make up for this by offering free teleconference lines for all users. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/36708/glance-screen-share?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/36708/glance-screen-share) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées