---
description: Genesis Call Accounting & Tracking : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesis Call Accounting & Tracking - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour le suivi d'appel](/directory/30083/call-accounting/software) > [Genesis Call Accounting & Tracking](/software/37469/genesis-call-accounting)

# Genesis Call Accounting & Tracking

Canonical: https://fr.capterra.ca/software/37469/genesis-call-accounting

> Logiciel de comptabilisation des appels pour les entreprises de toutes tailles, un ou plusieurs sites, les entreprises générales, les professionnels ou les hôtels/motels.
> 
> Conclusion : 2 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Genesis Call Accounting & Tracking?

Grandes entreprises, notamment les entreprises multisites, la sécurité publique, la fabrication et les soins de santé.
Petites et moyennes entreprises - bureaux professionnels, hôtellerie et hébergement.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.0/5** | 2 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Genesis Systems

## Contexte commercial

- **À partir de**: 29,00 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur)
- **Pays disponibles**: Canada

##  Fonctionnalités

- Analyse des coûts
- Comptes rendus entrants
- Comptes rendus sortants
- Durée d'appel
- Gestion des appels perdus
- Identification de l'appelant
- Journalisation des appels
- Rapports par extension
- Registre des personnes ayant répondu
- Suivi des appels
- Suivi et analyse de l'utilisation

## Ressources d'aide

- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour le suivi d'appel](https://fr.capterra.ca/directory/30083/call-accounting/software)

##  Logiciels similaires

1. [Microcall](https://fr.capterra.ca/software/128915/microcall) — 4.6/5 (18 reviews)
2. [CloudTalk](https://fr.capterra.ca/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [PhoneBurner](https://fr.capterra.ca/software/134672/phoneburner) — 4.8/5 (176 reviews)
4. [CASH+ Call Accounting Software](https://fr.capterra.ca/software/16984/cash-call-accounting-software) — 4.9/5 (38 reviews)
5. [WinCall](https://fr.capterra.ca/software/16980/wincall) (0 reviews)

## Avis

### "It Has Potential" — 3.0/5

> **Utilisateur vérifié** | *7 décembre 2018* | Assurance | Taux de recommandation : 7.0/10
> 
> **Avantages**: We switched from hard phones to Genesys desktop smartphone and I will say the transition wasn't easy. Understanding the nuances of a desktop phone software was a little challenging and even still it takes patience and a little training. I will say from a daily user perspective that transfering and conferencing calls  are much easier on this platform than any other that I have come across. For leadership, it also gives them an opportunity to speak with a rep via the whisper feature if they are new or need help. This whisper will be heard by the representative but not by the customer. This makes for great coaching and issue de-escalations
> 
> **Inconvénients**: The only issue I come across is dialing out to customers can be tricky. Sometimes you have to put a 1, 9 then 1, or nothing at all in front of a number to dial out which can be time consuming for customer service reps.
> 
> Genesys gives companies an opportunity to have a flexible softphone and to cut the need for hard phones, which can ultimately cut down that particular expenditure.

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### "Easy to use call accounting" — 5.0/5

> **Rachael** | *14 août 2022* | Hôpitaux et soins de santé | Taux de recommandation : 5.0/10
> 
> **Avantages**: I liked how easy this was to learn how to use. Makes life easier.
> 
> **Inconvénients**: The whole thing was easy to learn and use. I wouldn't change thing

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/37469/genesis-call-accounting)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/37469/Genesis-Call-Accounting/> |
| en-AE | <https://www.capterra.ae/software/37469/genesis-call-accounting> |
| en-AU | <https://www.capterra.com.au/software/37469/genesis-call-accounting> |
| en-CA | <https://www.capterra.ca/software/37469/genesis-call-accounting> |
| en-GB | <https://www.capterra.co.uk/software/37469/genesis-call-accounting> |
| en-IE | <https://www.capterra.ie/software/37469/genesis-call-accounting> |
| en-IL | <https://www.capterra.co.il/software/37469/genesis-call-accounting> |
| en-IN | <https://www.capterra.in/software/37469/genesis-call-accounting> |
| en-NZ | <https://www.capterra.co.nz/software/37469/genesis-call-accounting> |
| en-SG | <https://www.capterra.com.sg/software/37469/genesis-call-accounting> |
| en-ZA | <https://www.capterra.co.za/software/37469/genesis-call-accounting> |
| es | <https://www.capterra.es/software/37469/genesis-call-accounting> |
| es-AR | <https://www.capterra.com.ar/software/37469/genesis-call-accounting> |
| es-CL | <https://www.capterra.cl/software/37469/genesis-call-accounting> |
| es-CO | <https://www.capterra.co/software/37469/genesis-call-accounting> |
| es-CR | <https://www.capterra.co.cr/software/37469/genesis-call-accounting> |
| es-DO | <https://www.capterra.do/software/37469/genesis-call-accounting> |
| es-EC | <https://www.capterra.ec/software/37469/genesis-call-accounting> |
| es-MX | <https://www.capterra.mx/software/37469/genesis-call-accounting> |
| es-PA | <https://www.capterra.com.pa/software/37469/genesis-call-accounting> |
| es-PE | <https://www.capterra.pe/software/37469/genesis-call-accounting> |
| fr | <https://www.capterra.fr/software/37469/genesis-call-accounting> |
| fr-BE | <https://fr.capterra.be/software/37469/genesis-call-accounting> |
| fr-CA | <https://fr.capterra.ca/software/37469/genesis-call-accounting> |
| fr-LU | <https://www.capterra.lu/software/37469/genesis-call-accounting> |

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