--- description: Comm-unity : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm-unity - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Comm-unity](/software/38128/pbxtra) # Comm-unity Canonical: https://fr.capterra.ca/software/38128/pbxtra Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/38128/pbxtra?page=2) > Système téléphonique PBX qui fonctionne sur votre serveur : comprend la voix sur IP, le RTPC, un nombre illimité de postes, la messagerie vocale, une compatibilité analogique et IP. > > Conclusion : 16 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.5/5** | 16 Avis | | Simplicité | 3.3/5 | D'après l'ensemble des avis | | Support client | 3.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: NetFortris ## Contexte commercial - **À partir de**: 17,99 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, États-Unis ## Fonctionnalités - Conférences - Enregistrement des appels - Gestion des centres d'appel - Groupes d'appel - IVR - Messagerie vocale - Rapports et analyses - Rapports sur les appels - Routage des appels - Suivi des appels - Transfert d’appel - VoIP ## Intégrations (3 au total) - Microsoft Teams - Salesforce Platform - Zipwhip ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Systèmes d'autocommutateur téléphonique privé](https://fr.capterra.ca/directory/31102/cloud-pbx/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Wildix](https://fr.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 3. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) ## Avis ### "Eh." — 3.0/5 > **Mallisa** | *24 avril 2018* > > **Avantages**: The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good. > > **Inconvénients**: The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway. ----- ### "Top Notch\!\!" — 5.0/5 > **Ridham** | *5 juillet 2024* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: They are simply the best in their services\! > > **Inconvénients**: So far, everything is satisfactory. All worth it\! ----- ### "Do not hire fonality" — 1.0/5 > **James** | *18 février 2020* | Services juridiques | Taux de recommandation : 0.0/10 > > **Avantages**: Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to h > > **Inconvénients**: They do not have prompt service They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer ----- ### "Fonality has amazing scheduled reporting" — 5.0/5 > **Frank** | *5 décembre 2017* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance. > > **Inconvénients**: There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well. ----- ### "Fonality Review" — 4.0/5 > **Sara** | *9 janvier 2017* | Services financiers | Taux de recommandation : 6.0/10 > > **Avantages**: The availability of different options - technical support can be helpful. > > **Inconvénients**: Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know. > > We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/38128/pbxtra?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/38128/pbxtra) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées