--- description: ServiceChannel : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels GMAO](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://fr.capterra.ca/software/38574/servicechannel Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/38574/servicechannel?page=2) > Optimisez le flux de travail, améliorez la communication et offrez une visibilité sur la maintenance continue de vos installations. > > Conclusion : 131 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceChannel? Grandes marques de commerce de détail, de restauration, de produits alimentaires, etc. Fonctions spécifiques : gestion des installations, gestion des bâtiments, immobilier, opérations, banque et finances, santé, logistique, gouvernement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 131 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceChannel - **Pays**: New York, É.-U. - **Fondé**: 1999 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, grec, hongrois, italien, japonais, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, slovène, suédois, tchèque, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Asset Lifecycle Management - Base de données de sous-traitants - Codes-barres et RFID - Facility Asset Management - Facturation - Gestion de l'amortissement - Gestion de la conformité - Gestion de la maintenance - Gestion des audits - Gestion des bons de commande - Gestion des calendriers - Gestion des contrats/licences - Gestion des documents - Gestion des expéditions - Gestion des fournisseurs - Gestion des immobilisations - Gestion des incidents - Gestion des inspections - Gestion des ordres de travail - Gestion des pièces - Gestion des sous-traitants - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion des utilisateurs - Gestion des équipements - Historique des services - Maintenance prédictive - Maintenance préventive - Piste d'audit - Planification - Planification de la maintenance - Planification des installations - Rappels - Rapports et analyses - Rapports et statistiques - Risk Analysis - Signature électronique - Suivi des activités - Suivi des projets - Suivi des qualifications - Suivi des ressources - Suivi des tâches - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (15 au total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels GMAO](https://fr.capterra.ca/directory/30032/cmms/software) ## Catégories connexes - [Logiciels GMAO](https://fr.capterra.ca/directory/30032/cmms/software) - [Logiciels de gestion des installations](https://fr.capterra.ca/directory/30211/facility-management/software) - [Logiciels de gestion des ordres de mission](https://fr.capterra.ca/directory/30785/work-order/software) - [Outils de la maintenance préventive](https://fr.capterra.ca/directory/31023/preventive-maintenance/software) - [Logiciels de gestion des immobilisations](https://fr.capterra.ca/directory/10026/fixed-asset-management/software) ## Logiciels similaires 1. [MaintainX](https://fr.capterra.ca/software/179296/getmaintainx) — 4.8/5 (1024 reviews) 2. [Limble](https://fr.capterra.ca/software/162600/limble-cmms) — 4.8/5 (744 reviews) 3. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 4. [Fiix](https://fr.capterra.ca/software/74916/fiix) — 4.5/5 (628 reviews) 5. [Maintenance Connection](https://fr.capterra.ca/software/12444/maintenance-connection) — 4.4/5 (443 reviews) ## Avis ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 octobre 2017* | Vente au détail | Taux de recommandation : 7.0/10 > > **Avantages**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Inconvénients**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "The go to platform\!" — 5.0/5 > **Kelly** | *5 janvier 2026* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: Service Channel makes is capable to engage directly with your clients and parteners with fast responses and capabilities to provide photos/ PDFs. It is extremely helpful that texhnicians are able to clock in and out of a work order with the GPS/ geofencing. > > **Inconvénients**: After hours customer service can be tricky at times, I have not had to deal with the after hours customer representatives in a while. But the technicians complain about the hospitality of the after hours REPS as well > > Extremely happy with features available and look forward to continue utilizing in the future with reccommending to others. ----- ### "A GREAT Platform" — 5.0/5 > **Melody** | *2 mars 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. > > **Inconvénients**: Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. > > I have been using Service Channel for 11 years now and I have no complaints\! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 avril 2015* | Taux de recommandation : 5.0/10 > > **Avantages**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Inconvénients**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6 janvier 2026* | Construction | Taux de recommandation : 7.0/10 > > **Avantages**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Inconvénients**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/38574/servicechannel?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/38574/servicechannel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées