--- description: Universal Knowledge : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Universal Knowledge - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Universal Knowledge](/software/39188/kps-knowledge-management-software) # Universal Knowledge Canonical: https://fr.capterra.ca/software/39188/kps-knowledge-management-software Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/39188/kps-knowledge-management-software?page=2) > Ce logiciel de gestion des connaissances prêt à l'emploi, flexible et configurable permet d'assister aussi bien le personnel que les clients. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Universal Knowledge? Les utilisateurs de Universal Knowledge fournissent d'excellentes interactions de service client à leurs organisations, où que celles-ci se trouvent dans le monde, et améliorent la capacité de trouver et de partager des informations rapidement et facilement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 13 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Knowledge Powered Solutions - **Pays**: Cheshire, R.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 10,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Linux (sur site) - **Langues**: allemand, anglais, danois, espagnol, français, italien, norvégien, néerlandais, portugais, suédois - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Espagne, Finlande, France, Irlande, Italie, Norvège, Nouvelle-Zélande, Pays-Bas, Portugal, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automatisation des processus et flux de travail - Cartographie des relations - Catalog Management - Classification des documents - Contrôles/Permissions d'accès - Discussions/Forums - Fonction de glisser-déposer - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions - Gestion des commentaires - Gestion des connaissances - Gestion des documents - Gestion des documents - Gestion des flux de travail - Gestion des informations d'identification - Gestion des utilisateurs - Importation et exportation de données - Mise en forme de texte - Modèles - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Partage des fichiers - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Saisie de documents - Stockage de documents - Stratégie de marque personnalisable - Suivi des changements - Tableau de bord d'activités - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (4 au total) - Dropbox Business - Google Docs - Microsoft 365 - Microsoft SharePoint ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de gestion de communautés](https://fr.capterra.ca/directory/30800/community/software) - [Logiciels de gestion documentaire](https://fr.capterra.ca/directory/30063/document-management/software) - [Plateformes collaboratives](https://fr.capterra.ca/directory/15/collaboration/software) - [Logiciels de documentation informatique](https://fr.capterra.ca/directory/33755/it-documentation/software) ## Logiciels similaires 1. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5060 reviews) 3. [Microsoft SharePoint](https://fr.capterra.ca/software/1167/sharepoint) — 4.4/5 (5413 reviews) 4. [Notion](https://fr.capterra.ca/software/186596/notion) — 4.7/5 (2709 reviews) 5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) ## Avis ### "Knowledge Management in Developing Countries" — 5.0/5 > **Salie** | *25 septembre 2018* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it. > > **Inconvénients**: Collaboration between individuals could be more Graphic, but it works well. > > With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years. ----- ### "Look no further for a knowledge solution" — 5.0/5 > **Aaron** | *17 juin 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The system is seamless \& very user friendly. The functionality is exactly what is required to create a robust and useful knowledge solution. The support and guidance from the team has been absolutely phenomenal, there professionalism and dedication truly shines through with their products and customer service. > > **Inconvénients**: Nothing, the system is exactly what we require. There are other systems that have different looks and feels however, the simplistic approach from universal knowledge allows this system to be accessible to people of all skill levels all the while having the option to add or reduce functionality at the customers discretion. > > Overall our experience has been a hugely positive one. The system itself is exactly what you would need to create a knowledge management system for an organisation of any size all the while having the personal touch of a business who really care for their customers. It's been a pleasure being a part of this journey with KPS. ----- ### "Strong functionality, great support" — 4.0/5 > **Utilisateur vérifié** | *21 septembre 2018* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs. > > **Inconvénients**: The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though. > > We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it. ----- ### "Critical software for our use in our contact centre" — 5.0/5 > **Martin** | *19 décembre 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc > > **Inconvénients**: There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind > > The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place. ----- ### "Greatly satisfied implementation and usage of Knowledge Powered Solution" — 5.0/5 > **Vicki** | *9 septembre 2015* > > The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a 2 minute call constraint. This near real time data originated from another system of record but appears seamless to the CSR. As the software releases become available, KPS staff are proactive to insure our operating system and SQL releases are compatible with the new software. As we refresh to the most current release in 3 weeks, they have committed to Go-To-Meeting and help us to install while they watch to answer our question and develop our internal knowledge. We have built a very solid library of information for repeatable processes, integrity in our data, and quickly implementing new documentation with little confusion. Write authority is limited by access control and the read permissions are wide. Our content library is very stable and well managed, thanks in part to the permissions design. The KPS team has been very responsive to our Information Service team for information. The system has not failed in the 3 years we have used it on our own servers. The KPS tem send out notices of existing functionality as we grown and announcing new capabilities as their product demand grow. Their staff provides personalized support and not dial x for this or that. The KPS software has allowed us to annotate procedures which are critical for control and legal compliance. An intentional naming scheme allows us to identify document which need to be reviewed at least annually for payment card compliance. We have nothing but gratitude for this responsive team. The product delivers what is promised and the users determine their destinies. Invest the time to state your usage to the implementation team, listen to their suggested solutions and allow the KPS team to deliver your configured solution. The product is affordable. We are very grateful to our KPS partners and their product and rate them very high for ease of use, customer support and commitment to their product. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/39188/kps-knowledge-management-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/39188/kps-knowledge-management-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées