--- description: SuperOffice CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SuperOffice CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [SuperOffice CRM](/software/39294/superoffice-crm) # SuperOffice CRM Canonical: https://fr.capterra.ca/software/39294/superoffice-crm Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/39294/superoffice-crm?page=2) > La plateforme CRM la plus conviviale du marché. > > Conclusion : 132 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SuperOffice CRM? Les entreprises de taille moyenne à la recherche d'un système CRM convivial qui permet de suivre les activités de vente, de développer des leads, d'envoyer des campagnes e-mail ciblées et de répondre rapidement aux cas d'assistance du support client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 132 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SuperOffice - **Pays**: Oslo, Norvège - **Fondé**: 1990 ## Contexte commercial - **À partir de**: 57,00 € - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, polonais, russe, suédois, tchèque - **Pays disponibles**: Allemagne, Autriche, Danemark, Irlande, Norvège, Pays-Bas, Royaume-Uni, Suisse, Suède ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Communication multicanal - Devis - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des connaissances - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des incidents - Gestion des leads - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Gestion du pipeline de ventes - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Planification des rendez-vous - Portail libre-service - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Routage automatisé - Segmentation - Stockage de documents - Suivi des interactions - Tableau de bord d'activités - Task Automation - Third-Party Integrations ## Intégrations (15 au total) - 24SevenOffice - Clear Books - Dynamics 365 - Dynamics 365 Business Central - Fortnox - Gmail - Google Workspace - LinkedIn for Business - Microsoft 365 - Microsoft Outlook - Slack - Vainu - Visma - Zapier - e-conomic ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) - [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6965 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5813 reviews) ## Avis ### "It really is the most user friendly CRM that you can imagine." — 5.0/5 > **Marcel** | *16 juillet 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away. > > **Inconvénients**: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need. > > Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers. ----- ### "The Competitive Approach" — 5.0/5 > **Jessica** | *17 novembre 2024* | Design graphique | Taux de recommandation : 10.0/10 > > **Avantages**: SuperOffice CRM has the interests of all the clients > > **Inconvénients**: SuperOffice CRM is determined without mistakes > > SuperOffice CRM is the professional relations managing approach ----- ### "Not good - many necessary features not available" — 2.0/5 > **Lukas** | *5 octobre 2021* | Formation et accompagnement professionnel | Taux de recommandation : 0.0/10 > > **Avantages**: The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt). > > **Inconvénients**: Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years\! > > The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it\! ----- ### "You can almost say it 'runs the company'\!" — 5.0/5 > **Matt** | *27 avril 2020* | Événementiel | Taux de recommandation : 10.0/10 > > **Avantages**: I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management. > > **Inconvénients**: The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist. > > We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area. ----- ### "Stellar CRM" — 5.0/5 > **Eva** | *8 avril 2020* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc. > > **Inconvénients**: Perhaps the marketing module should be included in the base package. > > SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/39294/superoffice-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/39294/superoffice-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées