Fieldpoint

New Database

Commentaires : The staff are grat, they respond to all questions promptly. Our implemenation person [SENSITIVE CONTENT]was fantastic. He was patient and helped the company through the difficult transition from our old database to the new system.

Avantages :

We implemented Fieldpoint March 2020. The experience was difficult due to the pandemic and staff. We selected a couple of modules and made changes as we progressed through the training and setup. Overall, the product is great. Dashboard is easy to navigate, invoices/work orders/purchase orders are very helpful. We've adapted to the system very well. We're not utililizing the program to it's fullest potential and hope to complete the other modules soon. We're hoping to set up timesheets, progress billing and contracts soon. These modules will provide more efficiencies for our company.

Inconvénients :

The mobilie application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.

Very Extendable

Commentaires : We are currently on Alert by Field Point, with plans to move to the new platform Field Point.

Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business. Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion. In conclusion, Alert has been an important part of our service engine as we continue to grow

The software does not work well offline and is not reliable

Commentaires : Very frustrating. We were told that the reporting will be an important advantage of this program, but so far we had to make customizations that we had to pay out of our pockets to have what we need.

Avantages :

[SENSITIVE CONTENT]. He has worked hard.

Inconvénients :

The biggest problem is the connection with the server. The program needs a really good internet connection to work, otherwise, the information does not transfer to the server the way it should. Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly. Checklists not loading fast enough. The list is long. When they fix something, other things break... The best of FP so far is having [SENSITIVE CONTENT] always willing to help, he always tries his best to keep us happy, but it's very hard when the program is not reliable. After almost 2 years we have seen some improvement, but it has been so hard!

Great Product - Provided by a Great Team!

Commentaires : We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

Avantages :

Flexibility Customizable toolset Great implementation/support team

Inconvénients :

No cons - they have always been quick to resolve any issue we experience.

Fieldpoint Review

Commentaires : Good because of customer service, otherwise very poor

Avantages :

Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint

Inconvénients :

I have had several issues arise due to Fieldpoint not doing proper data validation, FP allows users to put characters into fields that should not be allowed then error out when attempting to retrieve info.