---
description: HelpSpot : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpSpot - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [HelpSpot](/software/53431/helpspot)

# HelpSpot

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> Logiciel helpdesk efficace et performant qui vous aide à ne plus jamais perdre la trace d'un e-mail client.
> 
> Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise HelpSpot?

Plateforme helpdesk pour toutes les entreprises offrant des fonctionnalités telles qu'un portail client en libre-service, des formulaires web personnalisés, une base de connaissances, des capacités de reporting, la gestion des cas d'assistance, l'assistance API (Application Programming Interface) et Zapier, pour ne citer que celles-ci.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 11 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: UserScape Software
- **Pays**: Poughkeepsie, É.-U.
- **Fondé**: 2005

## Contexte commercial

- **À partir de**: 699,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Alerts/Escalation
- Définition des priorités
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des boîtes de messagerie
- Gestion des centres d'appel
- Gestion des flux de travail
- Macros et réponses types
- Outils de collaboration
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Third-Party Integrations

## Intégrations (1 au total)

- Zapier

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique

## Category

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)

## Catégories connexes

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avis

### "Great basic ticketing system" — 5.0/5

> **Katie** | *15 octobre 2024* | Urbanisme et architecture | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy to use, does exactly what we need- simple helpdesk ticket software. Easy to assign tickets to techs and easy to look back through old tickets. Also has a 'wiki' function that works well
> 
> **Inconvénients**: I can't think of any negatives with helpspot.
> 
> Overall easy to set up, easy to use, does exactly what we needed which was an easy to use ticket system

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### "Good feature set for the price" — 4.0/5

> **Anthony** | *25 juillet 2019* | Aviation et industrie aéronautique | Taux de recommandation : 7.0/10
> 
> **Avantages**: Allows users to submit tickets via web portal or email, can then forward notification to entire team.  Pricing at our user count is very competitive
> 
> **Inconvénients**: Seems to lack certain customization.  Seems to have internal errors on semi-regular basis, on the average of every few months.

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### "Helpspot keeps improving with each release." — 4.0/5

> **Brian** | *13 mai 2020* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10
> 
> **Avantages**: I like that usability from a tech perspective is fairly good. We have been able to pare back some customization as the software improves and no longer requires certain workarounds.
> 
> **Inconvénients**: I feel as though there are better more fully featured alternatives available today. I think we could maybe use more integrations with systems we already have in place.
> 
> Helpspot has been a mainstay in our support stack for many years. It performs about how we expect it to.

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### "Help Spot Is Our Choice For Us And Our Clients" — 5.0/5

> **Jeff** | *9 mars 2023* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: HelpSpot is simple to setup and use and provide just the right amount of out of the box power.
> 
> **Inconvénients**: I think more customization in reporting would be beneficial.
> 
> I've been a HelpSpot user for over 12 years now. I personally never recommend anything else.

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### "Great and simple ticketing software." — 5.0/5

> **Andrey** | *8 mars 2023* | Cabinet d'avocats | Taux de recommandation : 9.0/10
> 
> **Avantages**: Ease of use. Simple and no nonsense program.
> 
> **Inconvénients**: The details within all the settings could get a little too complex for the everyday use.
> 
> Overall, HelpSpot is a great foray into the ticketing and issue tracking world.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/53431/helpspot)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/53431/helpspot> |
| de-AT | <https://www.capterra.at/software/53431/helpspot> |
| de-CH | <https://www.capterra.ch/software/53431/helpspot> |
| en | <https://www.capterra.com/p/53431/HelpSpot/> |
| en-AE | <https://www.capterra.ae/software/53431/helpspot> |
| en-AU | <https://www.capterra.com.au/software/53431/helpspot> |
| en-CA | <https://www.capterra.ca/software/53431/helpspot> |
| en-GB | <https://www.capterra.co.uk/software/53431/helpspot> |
| en-IE | <https://www.capterra.ie/software/53431/helpspot> |
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| en-SG | <https://www.capterra.com.sg/software/53431/helpspot> |
| en-ZA | <https://www.capterra.co.za/software/53431/helpspot> |
| fr | <https://www.capterra.fr/software/53431/helpspot> |
| fr-BE | <https://fr.capterra.be/software/53431/helpspot> |
| fr-CA | <https://fr.capterra.ca/software/53431/helpspot> |
| fr-LU | <https://www.capterra.lu/software/53431/helpspot> |
| nl | <https://www.capterra.nl/software/53431/helpspot> |
| nl-BE | <https://www.capterra.be/software/53431/helpspot> |

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