--- description: SmartSurvey : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurvey - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://fr.capterra.ca/software/57112/smartsurvey Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/57112/smartsurvey?page=2) > SmartSurvey est une solution de sondage en ligne qui aide toute personne à créer des enquêtes, à collecter des données et à analyser les résultats. > > Conclusion : 114 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SmartSurvey? Universitaires, consultants, entreprises, multinationales, gouvernement, secteur public, organismes sans but lucratif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 114 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SmartSurvey - **Pays**: Tewkesbury, R.-U. - **Entreprise fondée en**: 2010 ## Contexte commercial - **À partir de**: 0,00 £ - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Finlande, Inde, Islande, Japon, Mexique, Norvège, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Analyse statistique - Analyse visuelle - Benchmarking - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Créateur d'enquêtes - Création et conception de formulaires - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des formulaires - Gestion des modèles - Gestion du panel - Importation et exportation de données - Logique conditionnelle - Logique d'évitement - Marketing par courriel - Messagerie SMS - Modèles personnalisables - Outils d'analyse de données - Personnalisation des URL - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Sondages d'opinion - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - Workflow Automation ## Intégrations (3 au total) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels de création de formulaires](https://fr.capterra.ca/directory/33235/form-builder/software) - [Logiciels de vote](https://fr.capterra.ca/directory/31220/polling/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) ## Logiciels similaires 1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (982 reviews) 2. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 5. [ReputationStacker](https://fr.capterra.ca/software/160682/reputationstacker) — 4.9/5 (59 reviews) ## Avis ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *14 novembre 2017* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **Inconvénients**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Good customer experience" — 5.0/5 > **Annabel** | *18 septembre 2020* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy. > > **Inconvénients**: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account. > > very useful for global or in house company surveys ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *26 juin 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **Inconvénients**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "Easy Survey to run" — 5.0/5 > **Melissa** | *7 octobre 2020* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The survey was easy to use and the results were easy to analyse > > **Inconvénients**: There is nothing I can say which I didn't like. It was just what I wanted ----- ### "Quick to start, good support, but it can also take some time to figure out all the details" — 5.0/5 > **Nicholas** | *1 novembre 2017* > > **Avantages**: I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. > > **Inconvénients**: One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/57112/smartsurvey?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/57112/smartsurvey) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées