--- description: PEAK 15 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PEAK 15 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour tour opérateurs](/directory/20033/tour-operator/software) > [PEAK 15](/software/59569/peak-15) # PEAK 15 Canonical: https://fr.capterra.ca/software/59569/peak-15 Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/59569/peak-15?page=2) > CRM (Customer Relationship Management) sur le cloud, planification de voyages, réservations, opérations, marketing, etc. pour les entreprises de voyages d'affaires, de groupe, privés et d'affinité. > > Conclusion : 28 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise PEAK 15? Flux sortants ou entrants Groupe, privés ou affinité Terre ou croisière 5 à 500 utilisateurs ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 28 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: PEAK 15 Systems - **Pays**: Carlsbad, É.-U. - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 200,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Brésil, Canada, Chine, Costa Rica, Irlande, Japon, Mexique, Nouvelle-Zélande, Panama, Pérou, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Suisse, Équateur, États-Unis ## Fonctionnalités - Création d'itinéraires - Création de packages - Gestion des fournisseurs - Gestion des prix - Gestion des ressources - Gestion des réservations - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Rapports et statistiques - Traitement des paiements ## Intégrations (16 au total) - Amadeus - Constant Contact - Dynamics 365 - Gmail - Google Analytics 360 - Google Workspace - HubSpot Marketing Hub - Joomla - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Power BI - QuickBooks Online Advanced - Stripe - WordPress ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) ## Logiciels similaires 1. [Peek Pro](https://fr.capterra.ca/software/142459/peek-pro-tour-operator-software) — 4.7/5 (794 reviews) 2. [FareHarbor](https://fr.capterra.ca/software/135106/fareharbor) — 4.7/5 (1124 reviews) 3. [WeTravel](https://fr.capterra.ca/software/163474/wetravel) — 4.8/5 (524 reviews) 4. [Bókun](https://fr.capterra.ca/software/178518/bokun) — 4.7/5 (452 reviews) 5. [Rezdy](https://fr.capterra.ca/software/122690/rezdy) — 4.5/5 (237 reviews) ## Avis ### "Just wrapping up a decade of utilizing Peak 15 and each year is better then the last...." — 5.0/5 > **Dan** | *7 février 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Support with any software is key and these guys get that. My team likes the ease of use and access 24/7 as it is web based. > > **Inconvénients**: Like any software it is only as good as your ability to use and understand it... there is a lot more to it.. lot more then we use... > > I have recommended to many.... its as easy or complex as you need it to be... very flexible. ----- ### "Peak 15 WILL take our business to the next level" — 5.0/5 > **Toby** | *5 mars 2021* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Peak 15 is a damn clever and powerful piece of kit\! We're basically seeing P15 as the central place where our entire business 'lives'. It brings everything together: marketing, accounting, trip planning, vendor management, CRM, operations... And it's so customisable - put a little thought into it and you can ask it do so much more. The support team is excellent. If we have a problem / question, they're quick to respond and always try their hardest to accommodate us - this is very reassuring. Peak 15 is not an out-of-the-box solution. It requires a fair amount of setup and, for us, this is taking quite a long time... but that's not a criticism at all. It's taking longer than we thought because we keep discovering new things we can do with the system. It's taking us time now, but these efforts will really streamline our operations and take the headache out of a lot of the manual tasks. The price was definitely at the very top of our budget... we're a small company and we were looking at some cheaper alternatives, so this commitment was a big decision for us. Now though, the price seems minimal... P15 will save us so much more than what it costs. Reduced admin, elimination of human error, streamlined accounting and marketing integration are just a few of the ways Peaky will pay for itself 10 times over. > > **Inconvénients**: It's quite a beast and therefore takes a bit of time to get to learn the system. One of my only criticisms of the on-boarding process is the lack of a demo platform. We would have found this hugely beneficial, as it often took us quite a bit of time \& experimentation to figure out how things are intended to work / what can be achieved with customisation. I believe the team are working on this though. We're with Google Workspace. This system is built on Microsoft Dynamics... Google and Microsoft are not the best of friends, so you'll get a more seamless integration with your email if you're with Microsoft. But again, I know the team are working on stamping this out as an issue, so it should not be a concern for any Google users looking at signing up with Peaky. > > I searched for months trying to find a system that ticked our boxes and we trialled many other systems that did not satisfy our requirements. Peak 15 not only ticks our boxes, but it does everything else... achieving things that we'd never even thought of, but now couldn't live without. It really is so clever and it's only going to get better... these guys release a quarterly upgrade, taking improvement suggestions from all of their users. We're a tour operator in a relatively niche market. I'm fairly confident that few, if any, of our competitors are using a system as good as this one, so we're very much looking forward to getting back to business (after covid) armed with P15 firepower. We've absolutely no doubt that Peak 15 is going to take our business to the next level. ----- ### "Huge Investment & very disappointing" — 1.0/5 > **Lena** | *12 septembre 2017* | Loisirs, voyage et tourisme | Taux de recommandation : 0.0/10 > > **Avantages**: The one item that was helpful in Peak 15 was the ability to set up automatic payment reminders. This system worked about 80% of the time - but did often cause confusion \& frustration for our clients when incorrect information would be transmitted by the system. The programming \& logic to set up the reminders was very complicated and did get incorrectly processed on several occassions - causing more work for my team. This software is very expensive and not worth the investment. Small businesses should be wary of taking this on. The benefits that seem like they would pay themselves back to you in time saving were not there. My team and I struggled the whole time that we worked with this system. > > **Inconvénients**: Our journey with Peak 15 began from the need to find a software that would encompass all areas of our process - pricing, booking, creating itineraries, and registering individuals. Peak 15 sounded like the perfect solution. The system is said to be created for the Tour Operator. We struggled with this system for a year and only stayed with it that long because we had over 2,000 registration accounts that were in the system and we didn't want to move them mid-stream causing even more confusion for our clients. Peak 15 is incredibly complicated, not intuitive in the ways that you anticipate today's software to be, and VERY frustrating. Things that were designed to save us time ended up taking us MORE time. Trying to get information out of the database more often than not involved a "Custom Report" which more in programming fees for them to set it up for us The onboarding process is long. We felt that it showed some of the processes in the system but never actually taught you HOW to use the system. For months, we felt like we were moving through the system blindly. We asked repeatedly for more training, but never received additional education that was helpful. The straw for our camel came along when we discovered that the Quickbooks sync had been importing duplicate invoices into our system and posting payments incorrectly. It took 3 MONTHS to sort out the mess in our books\! > > We did not reap any expected benefits from this software. It was frustrating and difficult to use. It ended up being a disservice to my team to have selected this program to use. ----- ### "A great foundation and stable back-bone for any tour operator business." — 5.0/5 > **Alex** | *19 février 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I discovered Peak 15 in 2012 as I was in need of versatile tour operator software for my emerging student travel company. At the time, Peak seemed to be more widely used in an Agent type capacity, which as a modern-day student travel company, we were much more heavily focused on a streamlined web booking process. As we began to build-out our website, Peak enabled us to build our booking process in a way that made sense for our process, while being able to utilize all of the internal tools that Peak offers to handle all back-end operational needs that a tour operator has. Throughout the years, as we have continually tweaked our process and introduced major functionality to our website, Peak proved to be a stable backbone that allowed us to adapt as needed without putting our back-end business process, and storing of critical data at risk. The support team at Peak 15 has also proved to be incredibly professional, capable, and extremely knowledgeable about all the components of the software. Over the past 6 years, Peak has rolled out several major updates, along with myriad of awesome new features. The Peak 15 that we started within 2012 is very different from the Peak 15 we now use in 2018, but Peak 15 has rolled out these updates in a seamlessly smooth fashion. It's clear that management takes Peak 15 very seriously, and values their client relationships greatly. I very much recommend Peak 15 to anyone searching for a well-built tour operator software. > > **Inconvénients**: Given the flexibility that Peak 15 provides, we had to spend some time determining how we wanted to view and structure our data within Peak 15. The Peak 15 team was very helpful during this initial set-up period which is crucial as it's important you set things up properly the first time, opposed to having to change course down the road. ----- ### "Peak 15 Review" — 4.0/5 > **Barry** | *30 décembre 2019* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: It accommodates all of our needs and more\! It is growing with us. We love the fact that it is "customizable." The system is fast (except that invoicing is slow) and it is easy to register clients, process payments, search records, produce reports, and more. The Advanced Find feature is very useful. The support team is responsive, a huge plus in their favor. > > **Inconvénients**: The system experiences glitches that are disruptive to the business. These glitches are more associated with updates, such as quarterly releases. Although the Peak team is attentive to our concerns, and works hard to apply fixes, the preponderance of such glitches can be more than a little annoying. Some of the reporting features are too limited, resulting then in a need for a custom report. > > Overall, we are very pleased with our experiences of using the Peak system, which is now over four or five years ago. Adoption of the system has made us more efficient. The time savings of using the system has allowed us to increase product volume and process a higher volume of registrations. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/59569/peak-15?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/59569/peak-15) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées