ERA-IGNITE

Era-Ignite... Management software by Reynolds and Reynolds. They have out did there selfs

Commentaires : Reynolds and Reynolds has opened up the next generation of management software for business small or large.

Avantages :

This incredible software is user friendly for any level employee. It practically walks you through the process of any departments record saving so much time rather than through different screens it's all built in.

Inconvénients :

There is nothing I can say that I didn't absolutely love about Era- Ignite. This software is exceptional and so far advanced.

ERA-IGNITE is worth it once you're trained!

Avantages :

The features are endless once you're fully trained on ERA-IGNITE. Reporting is great and it integrates well with many other solutions, especially Reynolds & Reynolds solutions.

Inconvénients :

The learning curve from ERA to ERA-IGNITE is steep, as is any transition from a DOS system to Windows-based. It's clear that ERA-IGNITE is core software for Reynolds and Reynolds so there is no slowing down this change. The best you can do is adopt early and take training seriously so you don't get behind on your daily tasks.

Makes Service Customer follow up Easy.

Avantages :

This product is amazing for the service department. The Service advisors are able to put notes on their ROs so that follow up is easier.

Inconvénients :

The only thing I can think of that would be a con is that there is a lot to learn. There are training classes available but the amount of information can be overwhelming in one day.

Not well thought out

Avantages :

The Windows UI is nice improvement over the old blue screen of ERALink/Access. Navigation can be a bit troublesome sometimes but the help function usually can guide you to where you need to be. I've been told by some of my users they like it and it has streamlined their daily work. But I've also heard from an equal amount of users who's daily routine has been negatively impacted by the change. Mainly by adding more clicks/steps to their processes.

Inconvénients :

The fact that we are being forced to change to this product, when they still have so many bugs to work out of it is very frustrating. Reynolds continues to make changes on how things like reports print, but never seem to give any thought to how that will impact users. They would greatly benefit from having their programmer leads visit a cross section of dealers to see the daily usage of the product to better understand how to improve it. As it is now, it is a bunch of programmers doing what they THINK a dealership would do, rather than what actually happens. This has driven my multi-point group to looking at their competition and could very well lead us to change providers. Even long time users/admins of ERA in our group (25+ year users) are cursing the changes without thought that Reynolds has done in Ignite.

Era Ignite Good but not as good as the blue screens

Commentaires : the need to go back & forth between Ignite and blue screens is a pain.

Avantages :

I have used ignite since its release in 2012 & found it difficult at first but once they started improving it got better I still like the blue screen better.

Inconvénients :

Right now I use it mostly for doing inventory jobs and the program seems to be all over the place and hard to find all the features that were grouped under the same function on the blue screens. I also have a customer that has too many old inventories listed and it will not let us delete them which hinders us from doing current inventories.