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Description de ISI Enterprise
Solution complète de gestion de votre compagnie d'assurance multirisque et habitation, ISI Enterprise est une suite d'administration de premier ordre pour le secteur de l'assurance des biens et multirisque. Combinant une technologie basée sur un navigateur de pointe et des fonctionnalités absentes des autres solutions, ISI Enterprise intègre l'administration des polices d'assurance, le développement de produits, les déclarations de sinistres, la facturation, la comptabilité, la réassurance, le CRM, un portail agent/courtier et la prise en charge de sous-systèmes, notamment la gestion des connaissances/documents, la numérisation et la fusion de courriers.
Qui utilise ISI Enterprise?
Une solution d'administration des polices d'assurance hébergée dans le cloud ou installée sur site, qui aide les entreprises de toutes tailles à gérer l'administration, la facturation, la comptabilité et la réassurance à l'aide d'un portail agent/courtier, de la gestion des documents, etc.
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Avis sur ISI Enterprise
Significantly improved our data capture and manipulation. Increases efficiency.
Avantages :
For property and casualty insurance, ISI Enterprise provides a good suite of products for our policy administration, claims, product development, reinsurance, accounting, billing, and CRM needs. It captures so much more data and has increased our processing efficiency significantly. Their customer support is efficient, timely and very receptive to suggestions or new ideas. Their knowledge and understanding of insurance is really excellent.
Inconvénients :
Most of the time, reinsurance calculation works really well in almost all scenarios except for those really complex situations that require manual intervention from the user.
It is good in many ways, especially for simple, non-program policies.
Commentaires : Effective policy management system which handles our reinsurance needs adequately.
Avantages :
Customer Support is great. The ISI team is prompt and efficient. Reinsurance calculation works for at least 90% of our situations. Only complicated reinsurance situations require user manipulation. We can do some internal configuration changes ourselves. Once users have been trained, it is reasonably simple to use.
Inconvénients :
Enterprise is not intuitive for a new user in terms of adding new locations or items. The user interface is clunky for maneuvering to locations, items, and coverages. The inability to move windows is frustrating for users. Slow response for large program policies is a frustration for users. Certain changes which would seem to be easy drop-down option changes (e.g. in Activity Central) are base code changes which means a lot of work to change it. The release management for large changes is complicated (e.g. merging feature branch to QA, then we must regression test after the merge). OOSE transactions are challenging for our large programs in particular. I receive feedback from users that searching is confusing. The problem is that when people search for client number in a policy number field, the (interim) policy number that was generated when a new policy was set up is also return. This is confusing because the client number is not the same as the system generated new business policy number. Although I understand why it happens, the users don't and they think there is a bug in the search function. It would be good to come up with a solution for this. Naming of rating and rule tables is inconsistent.
Tickets tend to remain outstanding for long periods of time
Commentaires : Broker Module
Avantages :
the new system implementation has brought about many efficiencies for all departments and we continue to realize more efficiencies as we continue to use the system and expand our development opportunities with ISI.
Inconvénients :
as with any new system implementation, there have been some ups and downs but overall the downside of development and implementation have not been critical. The benefits of the new operating system far outweigh any of the issues that we incurred during development and implementation.
We've experienced meaningful improvements in processing efficiencies.
Avantages :
I like the functionality of the software - if there is something I require, ISI has probably thought of it. If they have not thought about it, they are receptive to new ideas.
Inconvénients :
The current user interface is not great but that's getting an update this year! Otherwise, everything is falling into place. Base reports would be my next 'room for improvement' area.
Réponse de l'équipe de Insurance Systems
il y a 8 ans
Jennifer, We appreciate your feedback. We are excited to begin rolling out our new user interface later this year. Regarding reports, we will be releasing a new business intelligence tool to provide you with more advanced reporting capabilities. Best, ISI
Easy to use - not using to it's full capacity yet
Commentaires :
Commercial packages - automated
Letters automatically generated
Less room for errors with more controls in place
Activity Central - we are not using it to its potential - but will gain even more efficiency once we use it fully
Avantages :
Many increased efficiencies - fully integrated - more data captured - more user controls to prevent errors
Inconvénients :
Out of Sequence endorsements not working correctly yet - Reports not working correctly - Processing time for searches on large policies - comparability issues with different search engines
