--- description: Alchemer : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alchemer - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [Alchemer](/software/72549/alchemer) # Alchemer Canonical: https://fr.capterra.ca/software/72549/alchemer Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/72549/alchemer?page=2) > Alchemer, anciennement SurveyGizmo, aide les équipes d'études de marché, d'opérations commerciales, de RH et d'expérience client à identifier, obtenir et fidéliser leurs meilleurs clients. > > Conclusion : 319 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Alchemer? Les entreprises et les clients de toutes tailles. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 319 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Alchemer - **Pays**: Boulder, É.-U. - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 55,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: allemand, anglais, arabe, chinois, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, turc, ukrainien - **Pays disponibles**: Afrique du Sud, Algérie, Allemagne, Angola, Australie, Botswana, Brésil, Burkina Faso, Burundi, Bénin, Cameroun, Canada, Cap-Vert, Chine, Comores, Congo-Brazzaville, Congo-Kinshasa, Djibouti, Eswatini, Gabon et 45 de plus ## Fonctionnalités - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse statistique - Analyse visuelle - Base de données des employés - Benchmarking - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquêtes et feedback - Feedback en continu - Gestion de l'expérience client - Gestion de la communication - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des évaluations de la performance - Gestion du panel - Historique des clients - Importation et exportation de données - Live Results Sharing - Logique d'évitement - Marketing par courriel - Messagerie SMS - Modèles personnalisables - Outils de collaboration - Personnalisation des URL - Questionnaires à choix multiples - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Sondage en ligne - Sondages d'opinion - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi de la progression - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ... et 7 fonctionnalités supplémentaires ## Intégrations (28 au total) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels pour études de marché](https://fr.capterra.ca/directory/10041/market-research/software) - [Logiciels de feedback à 360 degrés](https://fr.capterra.ca/directory/30666/360-degree-feedback/software) - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) - [Logiciels de vote](https://fr.capterra.ca/directory/31220/polling/software) ## Logiciels similaires 1. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 2. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) 3. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (952 reviews) 4. [QuestionPro](https://fr.capterra.ca/software/135455/questionpro) — 4.8/5 (525 reviews) 5. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5120 reviews) ## Avis ### "The ultimate solution for data collection and analysis" — 5.0/5 > **edna luci** | *5 mai 2023* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants. > > **Inconvénients**: Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first. > > The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity. ----- ### "The best web-based survey software for research ethics compliance" — 4.0/5 > **Virgil** | *12 février 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature. > > **Inconvénients**: It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from. > > Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not. ----- ### "Starting to go downhill" — 3.0/5 > **Lenni** | *17 septembre 2021* | Études de marché | Taux de recommandation : 7.0/10 > > **Avantages**: We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects. > > **Inconvénients**: In the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time. > > Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around. ----- ### "Professional survey builder for people who are serious about surveys" — 5.0/5 > **Sam** | *13 juin 2023* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent. > > **Inconvénients**: There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date). > > We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future. ----- ### "SurveyGizmo Review" — 5.0/5 > **Susanna** | *19 février 2020* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively. > > **Inconvénients**: There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results. > > We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch. ----- Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/72549/alchemer?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/72549/alchemer) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées