--- description: Zaui : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zaui - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de réservations en ligne](/directory/20032/reservations/software) > [Zaui](/software/74193/zaui-software) # Zaui Canonical: https://fr.capterra.ca/software/74193/zaui-software Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/74193/zaui-software?page=2) > Logiciel de réservation et de gestion d'affaire conçu pour augmenter les réservations en ligne et rationaliser les opérations des entreprises de tourisme. > > Conclusion : 58 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zaui? Logiciel de réservation et de gestion des réservations conçu spécifiquement pour le secteur du tourisme : compagnies de transport et de navette, agences de tourisme et de loisirs, entreprises de location et vendeurs de billets. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 58 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zaui Software - **Entreprise fondée en**: 1999 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, hébreu, italien, japonais, norvégien, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Chine, Danemark, Japon, Mexique, Norvège, Nouvelle-Zélande, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Barcode/Ticket Scanning - Création d'itinéraires - Création de packages - Devis - Gestion client - Gestion de la communication - Gestion de site web - Gestion des données client - Gestion des fournisseurs - Gestion des prix - Gestion des promotions - Gestion des ressources - Gestion des réservations - Gestion des réservations - Intégration GDS et OTA - Intégration comptable - Logiciels CRM (gestion de la relation client) - Notes de réservation - Planification - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Système central de réservation - Traitement des paiements ## Intégrations (15 au total) - Bazaarvoice - CartStack - Fotaflo - FreedomPay - Google Analytics 360 - Google Tag Manager 360 - PayPal - Routific - Smartwaiver - Sojern Traveler Platform - Stripe - Twilio - Windcave - Zapier - authorize.net ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Catégories connexes - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) - [Systèmes de billeterie](https://fr.capterra.ca/directory/30039/ticketing/software) - [Logiciels de gestion des transports](https://fr.capterra.ca/directory/30820/transportation-management/software) - [Logiciels pour voyage professionnel](https://fr.capterra.ca/directory/31057/travel-management/software) ## Logiciels similaires 1. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1623 reviews) 2. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5830 reviews) 3. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1195 reviews) 4. [WeTravel](https://fr.capterra.ca/software/163474/wetravel) — 4.8/5 (529 reviews) 5. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1311 reviews) ## Avis ### "I do not recommend Zaui" — 1.0/5 > **Amy** | *4 septembre 2026* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. > > **Inconvénients**: \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. > > Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. ----- ### "Support and a True Partnership Approach" — 4.0/5 > **Jose** | *11 septembre 2026* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. > > **Inconvénients**: With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. > > Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. ----- ### "Banff Airporter review" — 5.0/5 > **Aaron** | *14 septembre 2026* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: That the software is very reliable with minimal glitches occurring. And that one can contact the support team quickly if there is an issues, 24/7. > > **Inconvénients**: The "look up" field when making a booking is very slow, it is quicker for staff to ask for the guest names. But this would be due to our thousands of bookings in the system. > > We have had a positive overall experience with Zaui for over 20 years. All staff are always eager to help with any issues and / or listen to what we would like to see for additional features. ----- ### "Doesn't work, cost me customers" — 1.0/5 > **paul** | *3 juin 2025* | Musique | Taux de recommandation : 0.0/10 > > **Avantages**: Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY > > **Inconvénients**: It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. > > Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. ----- ### "What great support\!" — 4.0/5 > **Dylan** | *8 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. > > **Inconvénients**: Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/74193/zaui-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/74193/zaui-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées