--- description: Avalara : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avalara - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des taxes de vente](/directory/30970/sales-tax/software) > [Avalara](/software/75673/avatax) # Avalara Canonical: https://fr.capterra.ca/software/75673/avatax Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/75673/avatax?page=2) > La suite de conformité fiscale Avalara vous permet de calculer les taxes, de produire et de déposer les déclarations et de respecter les exigences en matière de gestion des documents. > > Conclusion : 350 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Avalara? Avalara fournit des solutions cloud automatisées pour la conformité fiscale des transactions aux États-Unis et dans le monde entier, quel que soit le secteur d'activité ou la taille de votre entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 350 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Avalara - **Fondé**: 2004 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, France, Inde, Italie, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Automatisation des processus et flux de travail - Calcul des taxes - Classement électronique - Comptabilité clients - Comptabilité fournisseurs - Comptes rendus financiers - Conformité fiscale - Déclaration d'impôt - Entreprises - Facturation - Gestion de l'impôt - Gestion de la conformité - Gestion des bons de commande - Gestion des documents - Gestion des exemptions - Gestion des taxes de vente - Grand livre général - Importation et exportation de données - Piste d'audit - Prise en charge de plusieurs devises - Rapports et analyses - Rapprochement bancaire - Suivi des transactions - Taxe à valeur ajoutée (TVA) ## Intégrations (32 au total) - Acumatica Cloud ERP - Adobe Commerce - BigCommerce - Drupal - Dynamics 365 - Dynamics 365 Business Central - Enterprise - Epicor Advanced MES - EtsyHunt - Infor CloudSuite - MYOB Acumatica - Mandata TMS - NetSuite - Pinnacle Cart - PrestaShop ... et 17 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des taxes de vente](https://fr.capterra.ca/directory/30970/sales-tax/software) ## Catégories connexes - [Logiciels de gestion des taxes de vente](https://fr.capterra.ca/directory/30970/sales-tax/software) - [Logiciels comptables](https://fr.capterra.ca/directory/1/accounting/software) - [Logiciels d'impôts pour entreprises](https://fr.capterra.ca/directory/31560/corporate-tax/software) ## Logiciels similaires 1. [Kintsugi](https://fr.capterra.ca/software/1056509/kintsugi) — 4.8/5 (16 reviews) 2. [QuickBooks Online](https://fr.capterra.ca/software/141374/quickbooks-online) — 4.3/5 (8395 reviews) 3. [hellotax](https://fr.capterra.ca/software/187594/hellotax) — 4.6/5 (107 reviews) 4. [QuickBooks Online Advanced](https://fr.capterra.ca/software/189398/quickbooks-online) — 4.4/5 (1037 reviews) 5. [123 Sheets](https://fr.capterra.ca/software/185126/123-sheets) — 4.7/5 (220 reviews) ## Avis ### "Keeps us organized but isn't always reliable" — 3.0/5 > **Utilisateur vérifié** | *3 juillet 2025* | Textile | Taux de recommandation : 5.0/10 > > **Avantages**: I like that all of our required sales tax filings are organized into one space. It is clear what is due and when. > > **Inconvénients**: There are often errors in the sales tax calculations on our sales, resulting in incorrect amounts being charged to our customers and further remitted to the government. In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. ----- ### "Good product but expensive, not trustworthy & not for international stores" — 4.0/5 > **Frida** | *31 mai 2024* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Seems like a good product (bit only truly good for the US), lots of services under one roof > > **Inconvénients**: 1. Sales representative only concerned with making the sale and did not offer trustworthy advice in my circumstances. 2. We needed more help in the implementation process. We would have been open to paying for an hour or two, or whatever was necessary with some one that would actually takes us through the process to do it right from the get go. We are not experts, and it would have been more effective than sending us to read stuff. Even step by step videos would have been better. 3. Disingenuous information; I made specific comments about how I needed a system that was international. I also communicated that my corporation was in Canada. It wasn’t until a year later that I realized that automatic NEXUS calculations are only available for the US in Avatax, and that I would have to manually keep track of all other countries. This should have really been explained by the sales rep, and explain the significance of this, especially as a Canadian corporation. 4. System compatibility. Avalara was making our system extremely slow. We communicated this to the tech team and it was never addressed. At no point in time were we asked what elements were we using as part of our platform to see potential compatibility issues. 5. Uncompromising client care; only cares about Avalara’s interests and does not care about clients. > > I contacted Avalara well before launching my store; we were just commencing the development. I communicated this to the sales representative and all he focused on was about how this was ideal because I had no footprint and I would be properly set up from the beginning. However, at no point did it tell me clearly what were the things I needed to have in order before implementing Avalara, nor did he say at any point there was no reason to make the purchase until after the launch of the store since I had no sales and therefore no threshold would be surpassed. For this reason I went about 8 months without using the platform until we were getting closer to the launch at which point I realized there was no support for implementation outside of a manual, that by the way, is outdated, no videos to explain to new entrepreneurs not only how to navigate the waters is compliance but how to properly use their system. Then there were compatibility issues between avalara and our system, though they say they are compatible with WooCommerce, if your platform is using any other plugins or apps it will cause issues, such as long delays in the check out process. I communicated this to the tech team and they acknowledged that they knew of some issues (so we aren’t the only ones), but they never even replied about remotely addressing this issue. In addition, I was sold on an idea that Avalara was the best system for international stores. This is disingenuous, since it won’t calculate and send you automatic warning when you’re going to cross any NEXUS outside of the US. This wasn’t clearly explained on the sales meeting and it should have since we are a Canadian Corporation and it wasn’t going to serve even our own jurisdiction. In addition, it is not set up to configure locations of warehouses, so it calculates taxes according only to the location of the corporation, sending a warning to all clients outside of that country that they may have to pay duty charges upon receiving the goods. We were extremely careful of ensuring the most easy shopping experience for our clients, therefore we are working with warehouses in other countries like Mexico, to bring down shipping costs and take care of all duty charges so our clients don’t have to. But though we already paid the duties, Avalara was still posting a warning in our system during the check out process and though we explained our situation, they did nothing to accommodate this. We had technical issues with syncing our products with Avalara, and this was already at the point when we were finally ready to launch our store. It took Avalara 2.5 months to provide a solution, which caused a delay in our launch and they were not even communicating during the process, no timeline was provided, not even an email to ask us to be patient. Nothing. It is super expensive too, and though I never ended up actually using it (we did not launch our store with it) and due to all this frustrating issues met with indifference, we decided to cancel our contract and ask for a report nbirsement for the software that was never used, ensuring I mentioned that as a business owner, I was willing to negotiate a fair market value for the time spent with their engineer in the one meeting we had with him to explain our issues and the one meeting with the implementation specialist at the beginning, who sent us the manual to read, and took us through a general walkthrough of their platform, as well as all the HS codes we had received vs the ones we actually paid for. But they were unwavering due to their 60 day policy, which I sure went well o er since I purchased the service way before we were ready for launch, and all though I explained everything I stated above. Overall the worse experience in my life and I truly try to avoid saying any negative reviews unless I’ve exhausted every opportunity to make things right and the negative reviews are truly deserved. And I try to honour the good things they do have, which is what seems like a good product for more generic local companies within the US. ----- ### "Terrible, terrible, terrible" — 1.0/5 > **Chelsea** | *30 octobre 2025* | Biens de consommation | Taux de recommandation : 0.0/10 > > **Avantages**: Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. > > **Inconvénients**: Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. > > For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. ----- ### "Avalara Cert and Tax" — 5.0/5 > **Val** | *20 janvier 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Tsx calculations and tax return preparations for US SAles tax > > **Inconvénients**: customer service and su\[\[prt for clients > > ovaral great experience in the past 10 years ----- ### "Time saver extraodinaire\!" — 5.0/5 > **Charity** | *6 octobre 2020* | Vente en gros | Taux de recommandation : 10.0/10 > > **Avantages**: -Ease of use -Compatibility with our POS System -Support and communication of issues -Accuracy of collecting and remitting of taxes > > **Inconvénients**: They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first. > > This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders. ----- Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/75673/avatax?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/75673/avatax) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées