--- description: Bella FSM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bella FSM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [Bella FSM](/software/75876/bella-fsm) # Bella FSM Canonical: https://fr.capterra.ca/software/75876/bella-fsm Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/75876/bella-fsm?page=2) > Logiciel web de gestion des interventions simplifiant la planification, les bons de travail, les communications, le CRM, la facturation ainsi que la gestion des fournisseurs, du matériel, etc. > > Conclusion : 7 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Bella FSM? Bella FSM est flexible et s'adapte à votre façon de travailler. Pas besoin de changer vos processus métiers actuels. Le produit est facilement personnalisable ce qui permet de l'utiliser dans n'importe quel secteur de services d'intervention. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 7 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Bella Solutions - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 35,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de contacts - Devis - Emplacements multiples - Facturation - For Carpet Cleaners - GPS - Gestion client - Gestion des clients - Gestion des contrats/licences - Gestion des documents - Gestion des expéditions - Gestion des offres - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion du contrôle qualité - Historique des services - Maintenance préventive - Messagerie SMS - Paiements électroniques - Planification - Planification de la maintenance - Planification du personnel - Rappels - Rapports et statistiques - Real-Time Updates - Recouvrement des paiements sur le terrain - Rendez-vous récurrents - Signature électronique - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Third-Party Integrations ## Intégrations (3 au total) - QuickBooks Desktop - QuickBooks Online - Stripe ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels de gestion des ordres de mission](https://fr.capterra.ca/directory/30785/work-order/software) - [Logiciels pour entreprises de nettoyage de tapis](https://fr.capterra.ca/directory/31417/carpet-cleaning/software) - [Logiciels pour service de nettoyage](https://fr.capterra.ca/directory/10062/maid-service/software) ## Logiciels similaires 1. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (823 reviews) 2. [Less Paper](https://fr.capterra.ca/software/158852/less-paper) — 4.9/5 (30 reviews) 3. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1435 reviews) 4. [Marketing 360](https://fr.capterra.ca/software/148516/marketing-360) — 4.5/5 (1135 reviews) 5. [Striven](https://fr.capterra.ca/software/134106/striven) — 4.8/5 (128 reviews) ## Avis ### "BUSINESS OWNERS BEWARE\!\!\!\!" — 1.0/5 > **Kayla** | *25 janvier 2017* | Construction > > **Avantages**: The way the schedule view is set up. > > **Inconvénients**: Unreliable. > > Reports are unable to run accurately. Field Resources are unable to access any information from smartphones or tablets. Technical Support will take a week to get back to you. When your field management software isn't working and the technical support team literally takes over a week to respond to your cry for help, there is a problem. There was a time where we had to resort to a paper schedule for a week and a half until someone had gotten back to me. Additionally, when we decided to switch softwares, because the reports do not run accurately, we had to literally hand enter almost 7,000 invoices to receive the correct data. As a business owner of a start up company, I can honestly say that Bella Field Management Software was one of the worst business decisions I have ever made. ----- ### "Bella is an exceptional web-based service management tool." — 4.0/5 > **Victor** | *23 mars 2011* > > **Avantages**: Bella is a feature rich web-based service management tool. Instant anywhere access to key data for key personnel is essential in today's competitive marketplace - and Bella delivers. I can assign user profiles so that employees access only the data they need to do their jobs. The software is very flexible which makes it adaptable to most any specific business model. Bella is an invaluable, turn-key CRM, scheduling and invoicing tool at an extremely affordable price. > > **Inconvénients**: While Bella has basic accounting features and works well for estimating and invoicing our jobs - it lacks a more robust accounting package. Currently, the software allows for easy porting of all the invoices into QuickBooks for detailed accounting management (which is an acceptable solution); however, my preference is that Bella enhance its accounting package so the I can drop QuickBooks and manage my business accounting within Bella - providing a true one-stop shop. > > Overall- Bella is a great value for the price. The software is feature rich and is easy to use after a short learning curve. It sets up instantly and there is no long term contract required. A significant factor for me was that I could try out the program, and if I did not like it, all my customer data could be exported for uploading into another package - no risk, but all reward. In my opinion, Bella is worth a try to see if meets your specific business needs. ----- ### "CHARGED FOR 2 YEARS WHEN NOT USING" — 2.0/5 > **CORRINE** | *17 mai 2017* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: We chose this software for our construction company and it looked promising at first, especially when there were problems (of which there were many) and they would assist. But the problem was was that there were so many ongoing problems that it was costing us alot of extra man power and money to pay the data entry person due to the amount of issues Bella was causing. Our data entry literally had to double enter everything and copy and paste the lead into a separate email to the salesperson because as it turned out the leads weren't getting to the recipient and potential customers were being lost because they were not getting acted upon quick enough. This lead us to find another platform to use and we failed to cancel. 2 years went by without us ever contacting Bella for "Support" and they NEVER checked in with us to see how we were doing or why there hasn't been any activity on our site. A high amount per month for 2 years and no willingness to refund any portion of this when I stated my claim to the owner...poor business in my opinion\!\!\! That is what lead me to write this review. > > **Inconvénients**: MANY GLITCHES and after not using the program our credit card was still charged per month for approximately 2 years with only one login by my receptionist earlier this year and was surprised that she got it. It was following that that I noticed we were still being charged for a service we weren't using. NO CARE WAS TAKEN from your companies end to see how we were doing or if we wanted to renew...NOTHING. This following up having MANY PROBLEMS WITH THE SOFTWARE. > > Early in the experience we were pleased but this diminished with all of the setbacks and extra time needed to create/send leads. ----- ### "Long time Bella FSM Customer" — 5.0/5 > **Cheryl** | *30 octobre 2018* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to access from any device. Easy to navigate. > > **Inconvénients**: I would like to be able to search for a customer using their address only. > > Excellent ----- ### "Great Customer Service/Product" — 5.0/5 > **Darryl** | *17 mars 2017* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use and function > > **Inconvénients**: None that come to mind at this point > > I have review many systems to help me grow my business, most of them had everything you would need but the function and ease of use was not there, Bella FSM made that simple for the user and easy to understand. But what I was most impressed with was when I sent a email with a question or an issue with a problem the response time was quick and that's a big plus in my book. I like that I don't to wait long periods of time of a response.. ..Great Job.. I hope you continue to update and upgrade the product. I think its a winner. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/75876/bella-fsm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/75876/bella-fsm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées