--- description: Convoso : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de predictive dialer](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://fr.capterra.ca/software/76768/cloud-predictive-dialer Page : 1/17\ Suivant: [Page suivante](https://fr.capterra.ca/software/76768/cloud-predictive-dialer?page=2) > Augmentez considérablement les taux de conversion de vos contacts et leads grâce au logiciel pour centres d'appels omnicanal Consovo. > > Conclusion : 386 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Convoso? Convoso convient à toute organisation cherchant à accroître la productivité des ventes et des activités marketing. Les clients de l'éditeur couvrent divers secteurs tels que le rétablissement de crédit, la génération de leads, le crédit hypothécaire, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 386 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Convoso - **Pays**: Woodland Hills, É.-U. - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 90,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, Inde, Pakistan, Philippines, États-Unis ## Fonctionnalités - Automate d'appel - Base de données de clients - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Champs personnalisables - Distribution automatique des appels - Enregistrement des appels - Gestion des activités commerciales - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des leads - Gestion des listes - Gestion des listes d'attente - IVR - Identification de l'appelant - Importation et exportation de données - Interface d'agent - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Qualification de leads - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel ## Intégrations (14 au total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) ## Catégories connexes - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) - [Logiciels de télémarketing](https://fr.capterra.ca/directory/31034/telemarketing/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 5. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) ## Avis ### "My Convoso Experience" — 5.0/5 > **Brix** | *12 février 2026* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. > > **Inconvénients**: Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. > > My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. ----- ### "Convoso is good" — 5.0/5 > **Megan** | *13 juin 2024* | Télécommunications | Taux de recommandation : 4.0/10 > > **Avantages**: Being able to schedule a call back with specific times. > > **Inconvénients**: Having to be off a call to set your availability status. ----- ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 janvier 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Easy navigation, and its user friendly with no glitches > > **Inconvénients**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Dramatically Improved Our Contact Rates" — 5.0/5 > **Carlton** | *12 février 2026* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams > > **Inconvénients**: Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. > > We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. ----- ### "Customer Service - Reports - Confidence Level - All Needs Improvement" — 3.0/5 > **Rahoul** | *9 septembre 2025* | Assurance | Taux de recommandation : 5.0/10 > > **Avantages**: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory > > **Inconvénients**: Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. > > If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. ----- Page : 1/17\ Suivant: [Page suivante](https://fr.capterra.ca/software/76768/cloud-predictive-dialer?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées