--- description: Convoso : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de predictive dialer](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://fr.capterra.ca/software/76768/cloud-predictive-dialer Page : 1/17\ Suivant: [Page suivante](https://fr.capterra.ca/software/76768/cloud-predictive-dialer?page=2) > Augmentez considérablement les taux de conversion de vos contacts et leads grâce au logiciel pour centres d'appels omnicanal Consovo. > > Conclusion : 387 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Convoso? Convoso convient à toute organisation cherchant à accroître la productivité des ventes et des activités marketing. Les clients de l'éditeur couvrent divers secteurs tels que le rétablissement de crédit, la génération de leads, le crédit hypothécaire, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 387 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Convoso - **Pays**: Woodland Hills, É.-U. - **Entreprise fondée en**: 2006 ## Contexte commercial - **À partir de**: 90,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, Inde, Pakistan, Philippines, États-Unis ## Fonctionnalités - Automate d'appel - Base de données de clients - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Champs personnalisables - Distribution automatique des appels - Enregistrement des appels - Gestion des activités commerciales - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des leads - Gestion des listes - Gestion des listes d'attente - IVR - Identification de l'appelant - Importation et exportation de données - Interface d'agent - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Qualification de leads - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel ## Intégrations (14 au total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) ## Catégories connexes - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) - [Logiciels de télémarketing](https://fr.capterra.ca/directory/31034/telemarketing/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (324 reviews) 2. [Readymode](https://fr.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) 3. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (871 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avis ### "Two Weeks In: My Honest Convoso Experience" — 5.0/5 > **Utilisateur vérifié** | *24 avril 2026* | Assurance | Taux de recommandation : 5.0/10 > > **Avantages**: Two weeks ago we switched to Convoso at Pitch Perfect, and what I liked most is how smooth and efficient the whole workflow feels for me. Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around. The dialer is fast, the interface is simple, and it keeps me focused on actually talking to people instead of waiting between calls. I also really appreciate how easy it is to access my call recordings directly from the call log. It makes reviewing calls or confirming details quick and stress‑free. Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I value the most. > > **Inconvénients**: What I liked least about Convoso is the way callback notifications work when I’m already on another call. When I set a callback and the notification pops up at the bottom right corner, it only stays for a second and then disappears. Once it disappears, I can’t click it again or reopen it from the screen. I don’t like that because it makes it easy to miss the callback I just scheduled, and I can’t go back to that exact notification once it’s gone. > > Overall, my experience with Convoso has been positive, especially considering we switched to it just two weeks ago at Pitch Perfect. The system is fast, the layout is simple, and it keeps my workflow organized without feeling overwhelming. I like that everything I need as an agent — my call log, dispositions, recordings, and callbacks — is all in one place, which makes my day run smoother. The dialer is efficient and keeps me on active calls instead of waiting, and accessing call recordings directly from the call log is a big advantage for reviewing details quickly. The only part I don’t like is the callback notification: when I’m already on another call, the reminder pops up for just a second and disappears, and I can’t reopen it or click it again. That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and straightforward, and the transition has been smoother than I expected. ----- ### "My Convoso Experience" — 5.0/5 > **Brix** | *12 février 2026* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. > > **Inconvénients**: Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. > > My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. ----- ### "Convoso is good" — 5.0/5 > **Megan** | *13 juin 2024* | Télécommunications | Taux de recommandation : 4.0/10 > > **Avantages**: Being able to schedule a call back with specific times. > > **Inconvénients**: Having to be off a call to set your availability status. ----- ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 janvier 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Easy navigation, and its user friendly with no glitches > > **Inconvénients**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Convoso is great and likely a top 3 contender." — 4.0/5 > **Eli** | *20 janvier 2025* | Assurance | Taux de recommandation : 7.0/10 > > **Avantages**: The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. > > **Inconvénients**: I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. > > Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. ----- Page : 1/17\ Suivant: [Page suivante](https://fr.capterra.ca/software/76768/cloud-predictive-dialer?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées