--- description: Infor Point of Sale (POS) : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Infor Point of Sale (POS) - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de caisse pour restaurants](/directory/30603/restaurant-pos/software) > [Infor Point of Sale (POS)](/software/77250/vivonet-pos) # Infor Point of Sale (POS) Canonical: https://fr.capterra.ca/software/77250/vivonet-pos Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/77250/vivonet-pos?page=2) > Infor POS est une solution cloud de point de vente stable, sécurisée et évolutive pour les hôtels, les restaurants et les autres organismes d'accueil. > > Conclusion : 22 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Infor Point of Sale (POS)? Infor est un fournisseur de points de vente destiné au secteur de l'hôtellerie qui fournit des solutions pour les restaurants traditionnels, les chaînes de restaurants, les franchises, les hôtels et les organisations de services de restauration. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 22 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Infor - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 99,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: allemand, anglais, chinois, coréen, français, italien, japonais, néerlandais, polonais, portugais, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Chine, Colombie, Corée du Sud, Danemark, Espagne, Finlande, France, Inde, Indonésie, Irlande et 25 de plus ## Fonctionnalités - Accès mobile - Barcode/Ticket Scanning - Caisse pour restaurants - Commande en ligne - Gestion de table - Gestion des commandes - Gestion des employés - Gestion des livraisons - Gestion des remises - Gestion des stocks - Signature électronique - Vérifications distinctes ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) ## Catégories connexes - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) - [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software) - [Logiciels de commande en ligne](https://fr.capterra.ca/directory/32698/online-ordering/software) ## Logiciels similaires 1. [Epos Now](https://fr.capterra.ca/software/152638/epos-now) — 3.8/5 (713 reviews) 2. [MYR POS](https://fr.capterra.ca/software/174862/myr-pos) — 4.5/5 (115 reviews) 3. [Toast POS](https://fr.capterra.ca/software/136301/toast-pos) — 4.2/5 (549 reviews) 4. [SpotOn](https://fr.capterra.ca/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) 5. [Lightspeed Retail](https://fr.capterra.ca/software/120491/lightspeed-retail) — 4.0/5 (975 reviews) ## Avis ### "New changes cause 2 hour wait time if you need any support." — 1.0/5 > **shawn** | *28 mars 2018* | Restaurants > > **Avantages**: I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one. > > **Inconvénients**: When you need any customer support it is a 1.5 to 2-hour wait. NEVER have I heard of something like this. We have been a loyal customer with a coffee chain and until 2018 this was not an issue. We have also asked them to incorporate the Ontario tax break. Its been over two weeks and we have logged 18 hours and 42 minutes of wait time to follow up with progress. To date nothing has been fixed so we have to pay the tax out of our price. I'm appalled. We also need them to talk to our gift card company at one of our locations to get cards back on line. Its been 11 days and 9 hours of us holding and they still have not helped get our gift cards integrated. Look into other competitors > > It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail. ----- ### "I expected better" — 4.0/5 > **steven** | *31 mars 2017* | Produits alimentaires | Taux de recommandation : 0.0/10 > > **Avantages**: i am able to process payments > > **Inconvénients**: the staff behind the service > > during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet. ----- ### "A nice, basic POS system" — 4.0/5 > **Heather** | *2 avril 2020* | Art/artisanat | Taux de recommandation : 8.0/10 > > **Avantages**: It has plenty of features that make it an all-encompassing point of sale system. It had everything you need to get the job done. > > **Inconvénients**: It feels a bit dated and basic. It can be a bit complicated to use, and to teach. I wouldn't say it's very user friendly, but it does have a lot of handy aspects. > > I think that over all, it does everything you could ask of it. It feels a little simple, and doesn't run like a modern and elevated system, but it gets the job done in an easy enough manner. ----- ### "Outstanding and Quick Response Time" — 5.0/5 > **Penny** | *4 avril 2017* | Restaurants | Taux de recommandation : 9.0/10 > > **Avantages**: I think its the ease to use and the forever updating and improving of your product. > > **Inconvénients**: I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time. > > For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day. ----- ### "Review of VIVONET" — 5.0/5 > **Nicole** | *3 avril 2017* | Produits alimentaires | Taux de recommandation : 9.0/10 > > **Inconvénients**: Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system. > > Installation was great the team helped with introduction training and support. On occasion the numbers get jumbled and out of order. I would like for the items in the system to be easier to program at the unit level. Giving the manager ability to make changes day of in the system and reflect day of in the system. Overall satisfied with the equipment and service. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/77250/vivonet-pos?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/77250/vivonet-pos) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées