--- description: mHelpDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://fr.capterra.ca/software/77264/mhelpdesk Page : 1/34\ Suivant: [Page suivante](https://fr.capterra.ca/software/77264/mhelpdesk?page=2) > Le logiciel de gestion de services le plus rapide, le plus facile et le plus rentable du marché, conçu pour tout automatiser, du premier contact client jusqu'au paiement. > > Conclusion : 824 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise mHelpDesk? mHelpDesk est idéal pour les PME qui ont besoin d'améliorer leur organisation, d'obtenir un accès mobile et de mettre en œuvre un processus de planification et de facturation plus efficace. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 824 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: mHelpDesk - **Entreprise fondée en**: 2009 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Ajouter et modifier des photos - Alertes/Notifications - Automatisation des processus d'affaires - Base de données des employés - Configuration des workflows - Devis - Estimation - Facturation - Fonction de glisser-déposer - Gestion de la disponibilité - Gestion de projets - Gestion des billets - Gestion des calendriers - Gestion des contacts - Gestion des documents - Gestion des employés - Gestion des formulaires - Gestion des immobilisations - Gestion des incidents - Gestion des leads - Gestion des ordres de travail - Gestion des stocks - Gestion des tâches - Gestion des tâches - Gestion des versions - Historique des services - Importation et exportation de données - Inspections de résidences - Logiciels CRM (gestion de la relation client) - Maintenance préventive - Modèles - Paiements électroniques - Planification - Planification du personnel - Planification en temps réel - Portail libre-service - Pour sous-traitants en commerce/électr. industrielle - Rapports personnalisables - Rendez-vous récurrents - Réparation - Réservation en ligne - Signature électronique - Suivi des activités - Suivi des interactions - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Synchronisation du calendrier - Synthèse de rapport ... et 51 fonctionnalités supplémentaires ## Intégrations (14 au total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels pour service de nettoyage](https://fr.capterra.ca/directory/10062/maid-service/software) - [Logiciels de paysagisme](https://fr.capterra.ca/directory/20004/landscape/software) - [Logiciels de gestion de la maintenance](https://fr.capterra.ca/directory/30058/maintenance-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5203 reviews) 2. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1456 reviews) 3. [Housecall Pro](https://fr.capterra.ca/software/140363/housecall-pro) — 4.7/5 (2739 reviews) 4. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (445 reviews) 5. [Clockify](https://fr.capterra.ca/software/169607/clockify) — 4.8/5 (9242 reviews) ## Avis ### "I really like the 'simplicity' of mhelpdesk." — 5.0/5 > **Silke** | *28 août 2018* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: It's easy to use and has a simple, easy to follow step by step scheduling/invoicing program. It can be customized to fit your company's process. > > **Inconvénients**: With the current currency exchange (we are from Canada) it is quite pricey. We would like the app to load faster. > > We are residential electricians and mhelpdesk is helping us to schedule the appointments with our customers, get written all quotes (also done in mhelpdesk) customer approved, invoices sent out, payments made right through the program and now we can sent out a receipt to our customers for the paid invoices. We love it\! It's easy to maneuver even for people like myself, who is not very tech savy. Whenever we had an issue, we connected with their super friendly, professional customer service and had our problems resolved in no time. We certainly highly recommend mhelpdesk. ----- ### "Customer support is great....in particular if you can get past the service desk to a develper or accont rep" — 5.0/5 > **Roman** | *12 janvier 2019* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: ease of use, desktop and mobile app pretty close....like idea of mobile app being focused on field technician, and desktop app can be used by office admin, etc.. I use it for field work order management, and close off the financial transactions for one account and on another account have finalcial transaction turned on. I use both.. I like idea of having both options. I find the tool easy to use, expandability is smooth as we grow the business...ie just add another account.......No problems with limitations on data, etc... They have a business unit function, which allows me to expand operations to different geogrphical regions and maintain each region as a separate entity.....I do not want the east coast operation to impact on the west coast operation, etc...I can also bill each region with a different logo/business unit, etc > > **Inconvénients**: There have been several times when changes made to system (ie enhancements), however there were bugs and it negatively impacted on my operation. Becomes a big problem when you have several hundered users out in the field and there is a bug or functionlity of the system changes. Need much more notice on functionality changes to help with field change management. > > Really need the business unit capability enhanced a bit, and security levels in the system increased (ie added limited user option)...need a few more of this tye of permision, but by business unit \*ie geographic region or department...This enables us to grow as a company and not have to look for an alternative system ----- ### "Great helpdesk application" — 5.0/5 > **Mas Idayu** | *27 juillet 2022* | Pétrole et énergies | Taux de recommandation : 9.0/10 > > **Avantages**: It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. > > **Inconvénients**: There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9 octobre 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Inconvénients**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 février 2025* | Matériel informatique | Taux de recommandation : 3.0/10 > > **Avantages**: Interface is user friendly; site is usable > > **Inconvénients**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- Page : 1/34\ Suivant: [Page suivante](https://fr.capterra.ca/software/77264/mhelpdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/77264/mhelpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées