--- description: Bonterra Penelope : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bonterra Penelope - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de dossier patient](/directory/30590/patient-case-management/software) > [Bonterra Penelope](/software/80088/bonterra-penelope) # Bonterra Penelope Canonical: https://fr.capterra.ca/software/80088/bonterra-penelope Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/80088/bonterra-penelope?page=2) > Améliorez les résultats et l'engagement des clients grâce à une plateforme logicielle de gestion de cas basée sur le cloud, qui fournit une source unique de vérité. > > Conclusion : 75 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Bonterra Penelope? Pour les organismes à but non lucratif et de services sociaux, de taille moyenne à grande et proposant plusieurs services, ayant besoin d'un logiciel sécurisé basé sur le cloud qui soit flexible, configurable et qui aide à améliorer l'engagement et les résultats des clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 75 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Bonterra - **Pays**: Washington, É.-U. - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 400,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Comptabilité - Confirmations/Reminders - Conforme HIPAA - Dossiers d'antécédents médicaux - Facturation - Facturation médicale - Gestion de la communication - Gestion des cas - Gestion des clients - Gestion des documents - Gestion des formulaires - Gestion des patients - Gestion des programmes - Gestion des rendez-vous - Gestion des références - Goal Setting/Tracking - Graphiques - Notes de cas - Planification - Planification de traitement - Planification des rendez-vous - Prescription électronique - Rapports et analyses - Rapports et statistiques - Suivi du temps - Tableau de bord d'activités - Évaluations initiales ## Intégrations (2 au total) - Dr. First - Tableau ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de dossier patient](https://fr.capterra.ca/directory/30590/patient-case-management/software) ## Catégories connexes - [Logiciels de gestion de dossier patient](https://fr.capterra.ca/directory/30590/patient-case-management/software) - [Logiciels pour services sociaux](https://fr.capterra.ca/directory/30660/human-services/software) - [Logiciels d'action sociale](https://fr.capterra.ca/directory/31462/social-work-case-management/software) - [Logiciels pour psy](https://fr.capterra.ca/directory/30217/mental-health/software) - [Logiciels de dossiers médicaux partagés - santé mentale](https://fr.capterra.ca/directory/32510/mental-health-ehr-software/software) ## Logiciels similaires 1. [NewOrg](https://fr.capterra.ca/software/124958/neworg-management-system) — 4.8/5 (67 reviews) 2. [TheraNest](https://fr.capterra.ca/software/130400/theranest-mental-health) — 4.4/5 (1029 reviews) 3. [Bonterra Apricot](https://fr.capterra.ca/software/123342/bonterra-case-management) — 4.2/5 (225 reviews) 4. [PlanStreet](https://fr.capterra.ca/software/180084/planstreet) — 4.3/5 (44 reviews) 5. [Foothold](https://fr.capterra.ca/software/118751/awards) — 4.6/5 (51 reviews) ## Avis ### "Great so far" — 5.0/5 > **Utilisateur vérifié** | *17 mai 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Penelope provides a great balance between functionality and ease-of-use. The interface is very attractive and can be used on virtually any device. The system is easy to configure. Penelope provides everything my organization needs from a business functionality standpoint with the exception of accounting, which we do in another system. > > **Inconvénients**: Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee. Security setup is very cumbersome. > > My organization is about to go live with Penelope so we have not realized the benefits yet. However, we are confident that we will, and Penelope's guidance and technical support throughout the implementation process have been outstanding. ----- ### "Case Management with Penelope - Volunteer Users" — 4.0/5 > **Betty** | *26 septembre 2020* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: We have been able to create a procedures manual for our volunteers based on your instructions to do the very specific tasks they need to know for recording activities and events for which they are responsible. Their experience with case management features is limited; however, even our less computer familiar volunteers are able to perform well. Procedures, once learned, can easily be conveyed by experienced volunteers to our new volunteers. > > **Inconvénients**: There is a lot of capability of this software - as more in learned, it becomes more valuable; but the learning curve can be difficult for volunteers who come in to volunteer may once or twice for a 4 hours shift in a month. Re-learning/retraining is a constant - hence, our procedures manual. > > It is positive - the reports are essential for being able to accuracy report our statistics regarding the activities utilized by our clients. The Case Management is very important to keep the records that are so important - other agencies come to us for our statisitics. ----- ### "UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues" — 1.0/5 > **Grant** | *25 août 2017* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > **Avantages**: it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service \& payments > > **Inconvénients**: UI poor resulting in clunky data entry and more time spent entering data. not mobile / tablet friendly Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel. Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice Lack of technical support available in Australia ----- ### "Penelope User Review" — 5.0/5 > **Linda** | *7 décembre 2016* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist. > > **Inconvénients**: I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports. > > We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful. I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs. ----- ### "Excellent product\!" — 5.0/5 > **Roslyn** | *26 août 2019* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs. > > **Inconvénients**: It's hard to say what we like least about the software because it has been so helpful in meeting the needs for which we purchased it. It does take a little while to get used to using it and to learn all the facets but once you do, it's very easy to use. > > With Penelope, we are able to share necessary client information with other case managers with greater ease and efficiency. Scheduling for client appointments is centralized and contains all the data that is needed so that clients and service providers never miss an appointment. Using Penelope has saved our organization countless hours in searching for information and communicating with each other. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/80088/bonterra-penelope?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/80088/bonterra-penelope) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées