--- description: Homecare Homebase : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Homecare Homebase - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'aide médicale à domicile](/directory/10036/home-health-care/software) > [Homecare Homebase](/software/82177/homecare-homebase) # Homecare Homebase Canonical: https://fr.capterra.ca/software/82177/homecare-homebase Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/82177/homecare-homebase?page=2) > HCHB fournit la plateforme et les services les plus complets et innovants pour les soins à domicile. > > Conclusion : 53 utilisateurs lui ont donné la note de **2.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Homecare Homebase? Les agences de soins de santé à domicile et de soins palliatifs cherchant à fournir le meilleur de toutes les facettes des soins à domicile avec les modèles de soins actuels et avec un œil tourné vers l'avenir des soins à domicile. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **2.8/5** | 53 Avis | | Simplicité | 2.6/5 | D'après l'ensemble des avis | | Support client | 2.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 2.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Homecare Homebase - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 1,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accueil des patients - Accès mobile - Assurance qualité - Facturation - Gestion de la conformité - Gestion des bénévoles - Gestion des calendriers - Gestion des clients - Gestion des dossiers patients - Gestion des employés - Gestion des plans de soins - Gestion des réclamations - Gestion du deuil - Graphiques - Planification ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels d'aide médicale à domicile](https://fr.capterra.ca/directory/10036/home-health-care/software) ## Catégories connexes - [Logiciels d'aide médicale à domicile](https://fr.capterra.ca/directory/10036/home-health-care/software) - [Logiciels pour CHSLD et maisons de retraite](https://fr.capterra.ca/directory/31011/hospice/software) - [Logiciels soins à domicile](https://fr.capterra.ca/directory/30812/home-care/software) ## Logiciels similaires 1. [InMyTeam](https://fr.capterra.ca/software/215860/inmyteam) — 4.6/5 (85 reviews) 2. [AxisCare](https://fr.capterra.ca/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews) 3. [AlayaCare](https://fr.capterra.ca/software/147424/alayacare) — 4.1/5 (188 reviews) 4. [Alora Home Health](https://fr.capterra.ca/software/69030/alora-homecare-software) — 4.5/5 (151 reviews) 5. [eRSP](https://fr.capterra.ca/software/129443/ersp) — 4.2/5 (99 reviews) ## Avis ### "Top billing software but has some downfalls...." — 4.0/5 > **Utilisateur vérifié** | *19 septembre 2018* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates. > > **Inconvénients**: It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much. ----- ### "Home care Home base" — 4.0/5 > **Sarah** | *17 mai 2022* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: I do like the reports and the scheduling from the calendar. I also like the quickness of putting in refereeing the prompts. > > **Inconvénients**: I wish the workflow would only filter to certain people so there isn’t people with more things and some of it sitting in numerous peoples que > > I actually do like working it hchb it is a bit of a learning curb but once you get the hang of it you can really get going with a lot of things moving at the same time. I will also say it would be better if the person working in it uses two screens ----- ### "The Ripple Effect" — 1.0/5 > **Stacy** | *17 novembre 2018* | Hôpitaux et soins de santé > > **Avantages**: Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way. > > **Inconvénients**: This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart. Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes). To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete. A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd. > > In my opinion, as the biller I saw that this software caused this company to lose a lot of money. ----- ### "Good EMR for managing some aspects with a very heavy workload for others." — 5.0/5 > **Nena** | *21 janvier 2023* | Hôpitaux et soins de santé | Taux de recommandation : 4.0/10 > > **Avantages**: I like that it is customizable and has excellent report features. With a very large team, you can make sure that duties and tasks are very clearly delegated and monitored for completion. > > **Inconvénients**: No innovation and not up to date at all. Very little changed over the year. Very difficult to learn how to use and implement it. Causes high levels of clinician frustration and that leads to many documentation timeliness an compliance problems. Such a heavy workload and so many extra steps for everything. Not at all intuitive, tons of internal issues and errors and constant issues with syncing and refreshing cause frequent service failures and compliance issues. > > I have used this software in the field as a clinician and as a back office user on the admin side as well. ----- ### "Hospice amy" — 5.0/5 > **Utilisateur vérifié** | *17 novembre 2018* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: I can quickly and easily find clients demographic information, medical information, orders, plans, billing, etc > > **Inconvénients**: There are many options and paths you can take so you have to take some time familiarizing yourself with the product in order to navigate quickly. > > It has been very helpful keeping g my visits and orders scheduled and timely. I can find all patient information quickly from other client providers within our hospice team. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/82177/homecare-homebase?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/82177/homecare-homebase) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées