--- description: HappyFox Help Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://fr.capterra.ca/software/83211/happyfox Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/83211/happyfox?page=2) > Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux. > > Conclusion : 93 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HappyFox Help Desk? commerce de détail, éducation, soins de santé, immobilier, voyages, services informatiques ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 93 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HappyFox - **Pays**: Irvine, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 24,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, finnois, français, grec, hindi, hongrois, indonésien, irlandais, italien, japonais, letton, lituanien, norvégien, néerlandais, polonais, portugais, portugais brésilien, roumain, russe, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Bangladesh, Belgique, Brésil, Canada, Chili, Colombie, Corée du Sud, Danemark, Espagne, Finlande, France, Inde, Indonésie, Irlande et 25 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Autoresponders - Base de données de clients - Catalog Management - Communication multicanal - Discussions/Forums - Enquêtes et feedback - Fonctions pour secteur de l'assurance - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des contrats/licences - Gestion des courriels - Gestion des documents - Gestion des incidents - Gestion des listes d'attente - Gestion des réponses - Gestion des tickets de support - Gestion des tâches - Gestion des utilisateurs - Intelligence conversationnelle - Macros et réponses types - Messagerie instantanée - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Suivi des interactions - Suivi des problèmes - Suivi des ressources - Sécurité des données - Tableau de bord - Task Automation - Third-Party Integrations - Transferts/Routage - Éditeur de texte enrichi ... et 7 fonctionnalités supplémentaires ## Intégrations (41 au total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... et 26 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "Ok ticketing; horrible KB user interface." — 4.0/5 > **Branko** | *28 septembre 2024* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: The Support ticketing system is quite good, and the systems function as advertised. > > **Inconvénients**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\! > > All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface. ----- ### "Strong Ticketing System" — 4.0/5 > **Utilisateur vérifié** | *30 juillet 2019* | Cabinet d'avocats | Taux de recommandation : 8.0/10 > > **Avantages**: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). > > **Inconvénients**: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. > > I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. ----- ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 juillet 2018* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Inconvénients**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 juin 2022* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Inconvénients**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "Terrible product unless you have the bare minimal needs" — 1.0/5 > **John** | *20 juillet 2026* | Vente au détail | Taux de recommandation : 1.0/10 > > **Avantages**: Their support is great, responsive and helpful. Even the AI chatbot provides good info. It looks nice. Robust API. > > **Inconvénients**: Fundamental behavioral issues: - Searching for tickets is terrible. Sorting by relevance displays a baffling assortment of unrelated things. There are no smart controls like date\_before:. Making queues and filters are the suggested workaround, but they are time consuming and you'll end up with hundreds of them. - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - Merging tickets doesn't actually merge them, it just closes one and sends the latest message to the other. - When replying to a ticket created from an email, you can't properly include past messages so looping in new contacts with all of the context is impossible. - The automated ticket routing is very limiting and time consuming to set up. Some things, like automated ticket deletion, exist in the options but don't do anything. - Changing ticket contacts changes the appearance of the original message as if it was sent by someone different. As in, it displays the original message from sender A as if it came from sender B when you change the contact from A to B. - Communication from support to anyone in your company who isn't an agent means ticket contacts that are your coworkers rather than the customers, ruining the Contact Groups system. - The main ticket view will only list 50 tickets at a time meaning batch changes can only be done to 50 things at a time, and the update of those 50 can take minutes at a time. - The AI system does not provide reliable information so we don't use it at all. - It's overpriced, even at it's lowest tier. > > The fundamental features don't work well enough if they work at all. The basic tasks are time consuming to a ridiculous degree. I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/83211/happyfox?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/83211/happyfox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées