--- description: HappyFox Help Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://fr.capterra.ca/software/83211/happyfox Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/83211/happyfox?page=2) > Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux. > > Conclusion : 92 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HappyFox Help Desk? commerce de détail, éducation, soins de santé, immobilier, voyages, services informatiques ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 92 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HappyFox - **Pays**: Irvine, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 24,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Canada, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Assistance à distance - Audit des problèmes - Automatisation du marketing - Autoresponders - Base de données de clients - Catalog Management - Chat vidéo - Contrôles/Permissions d'accès - Enquêtes et feedback - Fonctions pour secteur de l'assurance - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des activités commerciales - Gestion des affectations - Gestion des assurances - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des documents - Gestion des incidents - Gestion des leads - Gestion des listes d'attente - Gestion des tâches - Gestion des utilisateurs - Gestion du pipeline de ventes - Géociblage - Intelligence conversationnelle - Macros et réponses types - Messagerie client en temps réel - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Saisie de leads - Suivi des interactions - Suivi des problèmes - Suivi des ressources - Task Automation - Third-Party Integrations - Transferts/Routage ... et 12 fonctionnalités supplémentaires ## Intégrations (41 au total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... et 26 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5120 reviews) 2. [Document360](https://fr.capterra.ca/software/177031/document360) — 4.7/5 (290 reviews) 3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (689 reviews) 4. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) 5. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3671 reviews) ## Avis ### "Ok ticketing; horrible KB user interface." — 4.0/5 > **Branko** | *28 septembre 2024* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: The Support ticketing system is quite good, and the systems function as advertised. > > **Inconvénients**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\! > > All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface. ----- ### "Strong Ticketing System" — 4.0/5 > **Utilisateur vérifié** | *30 juillet 2019* | Cabinet d'avocats | Taux de recommandation : 8.0/10 > > **Avantages**: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). > > **Inconvénients**: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. > > I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. ----- ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 juillet 2018* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Inconvénients**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 juin 2022* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Inconvénients**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "DO NOT PURCHASE HAPPYFOX" — 1.0/5 > **Richard** | *11 décembre 2016* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Great looking product Good website Good information > > **Inconvénients**: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond. > > We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/83211/happyfox?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/83211/happyfox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées