--- description: Ameyo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ameyo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Ameyo](/software/85852/ameyo) # Ameyo Canonical: https://fr.capterra.ca/software/85852/ameyo Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/85852/ameyo?page=2) > Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises. > > Conclusion : 100 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ameyo? Ameyo est idéal pour le secteur bancaire, financier, des assurances, BPO, de la vente en ligne, de l'éducation, des produits et services informatiques, des soins de santé, de l'immobilier, des médias et des maisons d'édition, des agences gouvernementales, des start-up et plus encore. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 100 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Ameyo - **Pays**: Gurgaon, Inde - **Fondé**: 2013 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile) - **Langues**: allemand, anglais, arabe, espagnol, français, portugais - **Pays disponibles**: Afrique du Sud, Arabie saoudite, Australie, Bahreïn, Botswana, Brunéi, Burundi, Cambodge, Cameroun, Canada, Cap-Vert, Chine, Djibouti, Gabon, Gambie, Ghana, Guinée équatoriale, Inde, Indonésie, Iran et 45 de plus ## Fonctionnalités - Alerts/Escalation - Automate d'appel - CTI (couplage téléphonie informatique) - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Gestion de la base de connaissances - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des leads - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion des performances - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie vocale - Numéroteur prédictif (predictive dialer) - Planification des rappels - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Transfert d’appel - VoIP ## Intégrations (6 au total) - Freshdesk - Salesforce Sales Cloud - SugarCRM - Talisma CRM - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) ## Avis ### "Make anyplace as your Call Centre at anytime" — 4.0/5 > **Irfanudeen** | *7 avril 2022* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity. > > **Inconvénients**: Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features. > > Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo. ----- ### "Best one - Call centre management" — 5.0/5 > **Suresh** | *12 avril 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS" > > **Inconvénients**: I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue. > > The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS" ----- ### "Ameyo" — 2.0/5 > **NEERAJA** | *19 novembre 2023* | Services aux consommateurs | Taux de recommandation : 4.0/10 > > **Avantages**: easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good > > **Inconvénients**: connectivity so poor hang-up continued > > not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients.. ----- ### "Ameyo-One of the best call management tool" — 5.0/5 > **Utilisateur vérifié** | *1 juin 2021* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage > > **Inconvénients**: 1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations > > It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools. ----- ### "Best Cloud Telephony Services" — 5.0/5 > **shaik** | *2 mars 2022* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Easy,very convient and integrate with other softwards like Salesforce > > **Inconvénients**: Call recordings and url genration which is offen not happening > > Really good and enjoying the service integration with Salesforce to process business transacion. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/85852/ameyo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/85852/ameyo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées