--- description: Therasoft Online : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Therasoft Online - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour psy](/directory/30217/mental-health/software) > [Therasoft Online](/software/86193/therasoft-online) # Therasoft Online Canonical: https://fr.capterra.ca/software/86193/therasoft-online Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/86193/therasoft-online?page=2) > Therasoft Lite est le meilleur logiciel de gestion de cabinet proposé au meilleur prix, à savoir 19 $ seulement par mois et par clinicien. Toute une variété de documents cliniques. > > Conclusion : 311 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Therasoft Online? La clientèle de Therasoft inclut des psychologues, des psychiatres, des travailleurs sociaux, des conseillers conjugaux, des conseillers sous licence, des coaches de vie et des conseillers en addictions ainsi que des stagiaires sous supervision. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 311 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Therasoft Online - **Pays**: Sunnyvale, É.-U. - **Entreprise fondée en**: 2008 ## Contexte commercial - **À partir de**: 69,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accueil des patients - Confirmations/Reminders - Conforme HIPAA - Dossier médical informatisé et partagé - Emplacements multiples - Facturation - Facturation médicale - Gestion de cabinet - Gestion des calendriers - Gestion des documents - Gestion des dossiers patients - Gestion des enseignants et du personnel scolaire - Gestion des factures - Gestion des formulaires - Gestion des réclamations - Graphiques - Interopérabilité clinique - Modèles personnalisables - Notes sur l'évolution - Planification de traitement - Planification des rendez-vous - Portail client - Portail libre-service - Prescription électronique - Rappels - Rapports et statistiques - Rendez-vous récurrents - Therapy Notes - Third-Party Integrations - Évaluations initiales ## Intégrations (7 au total) - DoseSpot - LinkedIn for Business - Meta for Business - Twitter/X - VidyoConnect - WordPress - Xplor Pay ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour psy](https://fr.capterra.ca/directory/30217/mental-health/software) ## Catégories connexes - [Logiciels pour psy](https://fr.capterra.ca/directory/30217/mental-health/software) - [Logiciels de dossier patient informatisé](https://fr.capterra.ca/directory/20028/electronic-medical-records/software) - [Logiciels de planification pour cabinets médicaux](https://fr.capterra.ca/directory/30027/medical-scheduling/software) - [Logiciels pour patientèle](https://fr.capterra.ca/directory/32668/therapy-notes/software) - [Logiciels pour thérapeutes](https://fr.capterra.ca/directory/32705/therapy/software) ## Logiciels similaires 1. 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[Tebra](https://fr.capterra.ca/software/129169/tebra) — 3.9/5 (1385 reviews) ## Avis ### "Therasoft is a great solution for therapists on a budget." — 5.0/5 > **Anthony** | *23 janvier 2019* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: The trial and initial functionality were very robust, and I think for most therapists this is more than enough to get the job done. > > **Inconvénients**: Could have used some more customization around notes, etc., but overall impressed. ----- ### "Liking Therasoft more and more after more than a year" — 5.0/5 > **Annie** | *13 septembre 2018* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive. 2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations. 3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show. 4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust. 5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving. > > **Inconvénients**: Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed. > > I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me\! ----- ### "More focused on expansion than quality and customer service" — 1.0/5 > **Jennifer** | *14 novembre 2025* | Psychologie | Taux de recommandation : 0.0/10 > > **Avantages**: I was a customer for several years. I thought five years ago their customer support was small and responsive. It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services. I thought the many reports run were helpful. > > **Inconvénients**: The subscription price was raised by over 263% with less than a month's notice. This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data. For small practices with a limited budget, that kind of budget increase is not easily managed. Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error. My experience was that it felt like Therasoft clients are merely a commodity and communication and customer satisfaction are a secondary consideration, if at all, to company expansion and growth. I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed). Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality. I also did not think that the platform worked consistently well. There were frequent glitches that interfered with clinical service. My patients experienced the portal as clunky and hard to use. ----- ### "The absolute best Mental Health EHR on the market\!" — 5.0/5 > **Carolyn** | *22 février 2019* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: I have been using Therasoft Online for the past 8 years. I am long overdue in giving them my two thumbs up. I can not begin to express how pleased I am with this software. Therasoft Online offers a big product to the small private practitioner. It is a high-end software at an affordable price. Therasoft Online is comprehensive in terms the numerous features that it offers (i.e., registering, scheduling, assessing, documenting, storing, billing, reporting, sending auto-reminders, integrating social media/web marketing, and incorporating HIPPA compliant email, apps, and teletherapy, to name a few). Therasoft Online keeps my practice current and enables me to offer my clients state-of-the art technology to enhance their experience. I think one of the things that I love the most about Therasoft Online is the fact that my practice has been able to change and grow over the years...and I've never needed to change my EHR system. I started as a sole practitioner in Texas, expanded my practice to the US Virgin Islands, and grew into a group practice. Therasoft Online made all of my transitions seamless. From support team, I have always received excellent and competent service. It actually feels as if we are part of the same team. I have recommended Therasoft Online to ALL of my colleagues...it's the least I can do for a company that has been more than good to me. They have my highest recommendation. > > **Inconvénients**: I really love the apps, but would like more functionality and integration. I am unable to see my client's secure messages and I can not see appointments confirmed by the client. > > Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to complete and monitor clinical and administrative tasks with efficiency and ease. This has allowed me to focus and spend more time on what I love and do best....provide therapy to some really awesome people. ----- ### "Disappointed" — 4.0/5 > **Utilisateur vérifié** | *1 janvier 2020* | Psychologie | Taux de recommandation : 0.0/10 > > **Avantages**: It is good for clinical documentation. > > **Inconvénients**: Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients > > Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience. ----- Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/86193/therasoft-online?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/86193/therasoft-online) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées