--- description: BeyondTrust Remote Support : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://fr.capterra.ca/software/86962/bomgar Page : 1/82\ Suivant: [Page suivante](https://fr.capterra.ca/software/86962/bomgar?page=2) > Bomgar est le leader des solutions de gestion des accès sécurisés offrant une connexion sécurisée et contrôlée à n'importe quel appareil. > > Conclusion : 2010 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BeyondTrust Remote Support? Organisations d'assistance et de sécurité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 2010 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: BeyondTrust - **Fondé**: 1985 ## Contexte commercial - **À partir de**: 1 995,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, français, néerlandais - **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Alerts/Escalation - Chat en temps réel - Clavardage et messagerie - Communication multicanal - Contrôles/Permissions d'accès - Dépannage - Enregistrement de session - Gestion de la conformité - Gestion des accès - Gestion des informations d'identification - Gestion des mots de passe - Gestion des sessions utilisateur - Outils de collaboration - Partage d'écran - Partage des fichiers - Portail libre-service - Rapports et analyses - Surveillance et gestion à distance - Third-Party Integrations ## Intégrations (13 au total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) - [Outils PAM (Privileged Access Management)](https://fr.capterra.ca/directory/31238/privileged-access-management/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1395 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24089 reviews) 3. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11625 reviews) 4. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1785 reviews) 5. [Supremo Remote Desktop](https://fr.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *21 mars 2025* | Services d'information | Taux de recommandation : 4.0/10 > > **Avantages**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Inconvénients**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "Great product, love the accountability" — 4.0/5 > **Troy** | *14 mars 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: As a user, I haven't used a whole lot of other remote support solutions, I like the accountability of BeyondTrust. I have heard from my colleagues that others don't keep records of all the actions and conversations had with a client, and that's an important part of why our entire organization uses what was formerly Bomgar. > > **Inconvénients**: I don't actually have any complaints. I know price has been discussed as being higher than others, however as I don't pay for it, it isn't one of my personal cons. > > I use Remote Support to help clients remotely when possible, or if I am unable to get on-site in a realistic time-frame. This has saved many headaches, and a lot of time/fuel that would've previously been expended solving 5 minute problems. ----- ### "Easy to use remote support solution" — 5.0/5 > **Temitope** | *27 août 2022* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. > > **Inconvénients**: For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. > > The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. ----- ### "Great working remote support tool but UI is outdated" — 5.0/5 > **David** | *24 avril 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. > > **Inconvénients**: The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. > > Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *15 février 2025* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Inconvénients**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- Page : 1/82\ Suivant: [Page suivante](https://fr.capterra.ca/software/86962/bomgar?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/86962/bomgar) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées