--- description: TeamSupport : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://fr.capterra.ca/software/87908/teamsupport Page : 1/35\ Suivant: [Page suivante](https://fr.capterra.ca/software/87908/teamsupport?page=2) > Logiciel helpdesk conçu pour des professionnels du support client pour les professionnels du support client. Réduisez les coûts liés au support tout en améliorant la satisfaction des clients. > > Conclusion : 848 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TeamSupport? Les entreprises spécialisées en technologies B2B qui possèdent des équipes de support/produit et qui souhaitent mieux comprendre leurs clients, renforcer la collaboration en interne et améliorer l'expérience client pour réduire les coûts liés au support. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 848 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TeamSupport - **Pays**: Dallas, É.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 45,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Base de données de clients - Clavardage et messagerie - Collecte de données multicanal - Engagement des clients - Enquêtes et feedback - Formulaires personnalisables - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des tâches - Historique des clients - Intelligence conversationnelle - Intégration des employés - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie SMS - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Outils de collaboration - Portail libre-service - Recherche en texte intégral - Routage automatisé - Score "health score" - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des activités - Suivi des interactions - Suivi des plaintes - Suivi des problèmes - Suivi et analyse de l'utilisation - Support client - Tableau de bord d'activités - Task Automation - Visualisation de données ... et 26 fonctionnalités supplémentaires ## Intégrations (40 au total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... et 25 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18769 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3410 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1716 reviews) ## Avis ### "In a word, "TeamSupport rocks\!"" — 5.0/5 > **Saskia** | *31 juillet 2023* | Restaurants | Taux de recommandation : 9.0/10 > > **Avantages**: TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements. > > **Inconvénients**: It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets. > > Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk. ----- ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 décembre 2024* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Inconvénients**: Well, I have used TeamSupport and no bad experience. ----- ### "Do Not Use - After merger, support decreased and prices increased" — 1.0/5 > **Andrew** | *10 novembre 2023* | Équipement et fournitures de bureau | Taux de recommandation : 0.0/10 > > **Avantages**: The live chat function worked fine and has good intuitive tools > > **Inconvénients**: They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract. > > We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work. ----- ### "I really like TeamSupport's ticket redirection features" — 4.0/5 > **Christian** | *2 août 2023* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. > > **Inconvénients**: I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. > > Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. ----- ### "Inventory Management" — 4.0/5 > **Balasubramani** | *14 janvier 2020* | Banque | Taux de recommandation : 10.0/10 > > **Avantages**: I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future. In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue > > **Inconvénients**: However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future. > > I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis. I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers. Overall we like Team Support as it meets our current requirements and expectations . ----- Page : 1/35\ Suivant: [Page suivante](https://fr.capterra.ca/software/87908/teamsupport?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/87908/teamsupport) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées