--- description: TeamSupport : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://fr.capterra.ca/software/87908/teamsupport Page : 1/35\ Suivant: [Page suivante](https://fr.capterra.ca/software/87908/teamsupport?page=2) > Logiciel helpdesk conçu pour des professionnels du support client pour les professionnels du support client. Réduisez les coûts liés au support tout en améliorant la satisfaction des clients. > > Conclusion : 850 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TeamSupport? Les entreprises spécialisées en technologies B2B qui possèdent des équipes de support/produit et qui souhaitent mieux comprendre leurs clients, renforcer la collaboration en interne et améliorer l'expérience client pour réduire les coûts liés au support. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 850 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TeamSupport - **Pays**: Dallas, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **À partir de**: 45,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse visuelle - Base de données de clients - Cartographie du parcours client - Clavardage et messagerie - Collecte de données multicanal - Customer Communication - Engagement des clients - Enquêtes et feedback - Formulaires personnalisables - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des affectations - Gestion des billets - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des comptes - Gestion des connaissances - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des tickets de support - Gestion des tâches - Historique des clients - Intelligence conversationnelle - Intégration des employés - Messagerie SMS - Messagerie client en temps réel - Messagerie instantanée - Mesure des performances - Modèles personnalisables - Outils de collaboration - Routage automatisé - Score "health score" - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des activités - Suivi des plaintes - Suivi des problèmes - Suivi et analyse de l'utilisation - Support client - Tableau de bord d'activités - Task Automation - Visualisation de données - Workflow Automation ... et 31 fonctionnalités supplémentaires ## Intégrations (2 au total) - Salesforce CRM Connector - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://fr.capterra.ca/directory/34696/ai-agents-for-customer-support/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Avis ### "Teamsupport2112" — 4.0/5 > **Denis** | *25 septembre 2026* | Transport routier/ferroviaire | Taux de recommandation : 8.0/10 > > **Avantages**: Easy-to-use ticketing and case management system. Strong collaboration features that help support teams work together on customer issues. > > **Inconvénients**: Mobile functionality is often considered less robust than the desktop experience. Interface and reporting customization can feel dated compared to some newer competitors. > > TeamSupport is a powerful, B2B-focused support platform with excellent collaboration and customer visibility features, though some feel the interface and mobile experience could be improved. ----- ### "In a word, "TeamSupport rocks\!"" — 5.0/5 > **Saskia** | *31 juillet 2023* | Restaurants | Taux de recommandation : 9.0/10 > > **Avantages**: TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements. > > **Inconvénients**: It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets. > > Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk. ----- ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 décembre 2024* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Inconvénients**: Well, I have used TeamSupport and no bad experience. ----- ### "Do Not Use - After merger, support decreased and prices increased" — 1.0/5 > **Andrew** | *10 novembre 2023* | Équipement et fournitures de bureau | Taux de recommandation : 0.0/10 > > **Avantages**: The live chat function worked fine and has good intuitive tools > > **Inconvénients**: They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract. > > We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work. ----- ### "I really like TeamSupport's ticket redirection features" — 4.0/5 > **Christian** | *2 août 2023* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. > > **Inconvénients**: I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. > > Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. ----- Page : 1/35\ Suivant: [Page suivante](https://fr.capterra.ca/software/87908/teamsupport?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/87908/teamsupport) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées