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DrChrono
Description de DrChrono
DrChrono propose un logiciel de gestion de cabinet intégré qui peut être personnalisé pour répondre aux besoins spécifiques de votre cabinet. Découvrez un système qui vous permettra de concevoir le cabinet de vos rêves, quelle que soit sa taille. Rationalisez votre cabinet avec une solution 100 % numérique qui vous permet de vérifier les informations d'assurance maladie en temps réel avec des fonctions de rappels automatisés, de gestion de tâches, de saisie unique des données, de facturation intégrée, d'enregistrement en ligne et plus encore. Les étudiants sont invités à visiter l'université DrChrono.
Qui utilise DrChrono?
DrChrono se met à la disposition des petits cabinets individuels et des grands cabinets de groupes médicaux grâce à de nombreuses personnalisations spécialisées.
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Save thousands in upfront expenses.
Commentaires : I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.
Avantages :
They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.
Inconvénients :
The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.
The Best All in One Medical Billing Software, Saves Time and Money
Commentaires : I love this software it puts all the information i need to code and bill in one place instead of having to use several before.
Avantages :
I like how easy it is to find my ICD10 codes with this software. You can submit the codes right from the software.
Inconvénients :
Some of the settings are hard to find but once you get it setup it runs smooth and makes billing and coding easy.
Réponse de l'équipe de DrChrono
il y a 6 mois
Ezra, thank you so much for your review! We are thrilled to hear DrChrono has made your billing easier. We appreciate you being a part of DrChrono! Best, The DrChrono Team
No Customer Support
Commentaires : All DrChrono cares about is the contract and they do not care about their software working or doing what they said and showed it would in the demo. Trying to work with them to get to a solution was unsuccessful. Also, it was very difficult to get ahold of the customer support as well. This has cost me many patients due their software not working, including OnPatient. I will actively show any one that wants to know how they respond to their customers. I have emails with screenshots and closing out tickets without developing a solution.
Avantages :
The salesperson was very good, but was not accurate on what the functionality of DrChrono.
Inconvénients :
Customer support was absolutely horrific. We had many questions and issues and put in help tickets with screen shots and emails from patients about issues accessing the scheduling function, medical forms, and not being able to checkin online. All of these tickets were marked as resolved even though nothing was resolved despite submitting more tickets for the same issues. All we were told was that it looked fine on there side and there was no problem. After six months of trying to get all of this fixed and functional it was never fixed. The only thing that was consistent is them taking my payment. You will have to sign a contract and we would have had to go to court to get out of the contract that they were on breach of and we determined it was cheaper to pay them then fight it. We paid six months and did not use them and I glad to be rid of them.
Réponse de l'équipe de DrChrono
il y a 7 mois
Hi Teya, It's disappointing to hear your experience with DrChrono was negative, and we thank you for taking the time to express your concerns. We will be following up with our team to investigate this further. Please let us know if we can be of further assistance. Best, The DrChrono Team
I can finally breathe
Commentaires : Overall experience has has been great! [sensitive content hidden] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue.
Avantages :
Once I have used it I can navigate easily. I am srtill learning but it has been working great!
Inconvénients :
There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide.
Réponse de l'équipe de DrChrono
il y a 3 mois
Hi Ellen, We are so glad to hear DrChrono has made a positive impact on you and your practice! We know implementing a new software can have a learning curve, but we are glad to hear our team has been supportive along the way. If you never need further assistance, our Support Center has great step-by-step guides and training videos which you can find here: https://support.drchrono.com/home. Thank you so much for being a DrChrono user! Best, The DrChrono Team
Dr. Chrono has been my favorite EMR of all time
Commentaires :
LOVED the EMR
Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me.
Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at [sensitive content hidden]; cell phone in US is [sensitive content hidden].
Avantages :
I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history.
Inconvénients :
Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable.
Réponse de l'équipe de DrChrono
il y a 11 mois
Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help!
