--- description: SalonBiz : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SalonBiz - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour instituts de beauté](/directory/30028/salon/software) > [SalonBiz](/software/9175/salonbiz) # SalonBiz Canonical: https://fr.capterra.ca/software/9175/salonbiz Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/9175/salonbiz?page=2) > Logiciel de gestion de salon hébergé, conçu pour le contrôle d'inventaire, la gestion du temps des employés et les services clients. > > Conclusion : 44 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SalonBiz? Les salons et spas qui ont besoin d'une technologie de pointe afin de gérer et développer leur activité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 44 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SalonBiz - **Pays**: Hammond, É.-U. - **Fondé**: 1995 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Barcode/Ticket Scanning - Base de données de clients - Base de données de clients - Carte de fidélité - Comptes clients - Confirmations/Reminders - Emplacements multiples - Formulaires personnalisables - Gestion de la disponibilité - Gestion de la paie - Gestion des calendriers - Gestion des clients - Gestion des employés - Gestion des remises - Gestion des rendez-vous - Gestion des retours - Gestion des réservations - Gestion des stocks - Intégration comptable - Intégration de sites web - Marketing par courriel - Paiements en ligne - Paiements électroniques - Planification des rendez-vous - Planification en temps réel - Point de vente (PDV) - Portail libre-service - Pour salons de beauté et les spas - Rappels - Rapports et statistiques - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Third-Party Integrations ## Intégrations (7 au total) - Demandforce - Listen360 - PaySimple - Stripe - Textel - Vish - Worldpay for Enterprise ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour instituts de beauté](https://fr.capterra.ca/directory/30028/salon/software) ## Catégories connexes - [Logiciels pour instituts de beauté](https://fr.capterra.ca/directory/30028/salon/software) - [Plateformes pour spa](https://fr.capterra.ca/directory/30782/spa/software) - [Outils de planification](https://fr.capterra.ca/directory/30087/scheduling/software) - [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) ## Logiciels similaires 1. [Vagaro](https://fr.capterra.ca/software/153752/vagaro) — 4.7/5 (3479 reviews) 2. [Calendly](https://fr.capterra.ca/software/148036/calendly) — 4.7/5 (4084 reviews) 3. [Google Calendar](https://fr.capterra.ca/software/213340/google-calendar) — 4.8/5 (4021 reviews) 4. [Goldie](https://fr.capterra.ca/software/1036086/goldie) — 4.8/5 (1129 reviews) 5. [Acuity Scheduling](https://fr.capterra.ca/software/128285/acuity-scheduling) — 4.8/5 (5741 reviews) ## Avis ### "SalonBiz" — 4.0/5 > **Brianna** | *12 juin 2020* | Sécurité et enquêtes | Taux de recommandation : 8.0/10 > > **Avantages**: I like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work. > > **Inconvénients**: I dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues. > > My overall experience has been great, I love that I am able to book my clients and suites with ease. ----- ### "SalonBiz upgrades have made booking a breeze\!" — 5.0/5 > **Hlee** | *15 juillet 2021* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer\! > > **Inconvénients**: Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day. > > Great\! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch\! ----- ### "A Critical Failure in Quality and Reliability" — 1.0/5 > **Mary** | *18 mars 2023* | Cosmétiques | Taux de recommandation : 1.0/10 > > **Avantages**: Integration with Aveda+ Rewards and ability to customize aesthetics. > > **Inconvénients**: Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints > > In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability\! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care. ----- ### "Our experience is great having customer support at our finger tips 24/7\!" — 4.0/5 > **Lauren** | *13 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing\! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability. > > **Inconvénients**: Reports in general are overwhelming \& not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively. ----- ### "LOVE SalonBiz\!" — 5.0/5 > **Jane** | *15 juillet 2021* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: The CUSTOMER SERVICE/SUPPORT is the BEST hands down\! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz > > **Inconvénients**: That it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did > > I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz\! I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL\! ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/9175/salonbiz?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/9175/salonbiz) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées