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AppFolio Property Manager

AppFolio Property Manager

Description de AppFolio Property Manager

Logiciel de gestion des biens de nouvelle génération conçu pour les gestionnaires immobiliers d'établissements résidentiels et commerciaux, d'associations et syndicats de copropriété, de logements étudiants et de portefeuilles mixtes à la tête d'entreprises complexes en croissance. Gérez votre entreprise à grande échelle grâce à la solution intuitive entièrement mobile d'AppFolio, qui propose des fonctionnalités complètes de comptabilité, de gestion et d'accès instantané à des rapports personnalisables et relevés de propriétaires, des outils de marketing, des options de location en ligne, ainsi qu'un processus de sélection des locataires, de recouvrement et de paiement de loyer en ligne.

Qui utilise AppFolio Property Manager?

Gestionnaires immobiliers d'établissements résidentiels ou commerciaux, de logements étudiants, d'associations communautaires et de portefeuilles mixtes responsables de 50 biens ou plus.

AppFolio Property Manager Logiciel - 1
AppFolio Property Manager Logiciel - 2
AppFolio Property Manager Logiciel - 3
AppFolio Property Manager Logiciel - 4
AppFolio Property Manager Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.

Avis sur AppFolio Property Manager

Note moyenne

Note globale
4,5
Simplicité d’utilisation
4,5
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
67%
4
23%
3
6%
2
2%
1
2%
Zak
CFO
Utilisateur LinkedIn vérifié
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Growing Together

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Joe
Joe
Executive Vice-President (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

#1 single-family residential PM software

5,0 il y a 5 ans

Commentaires : Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Avantages :

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Inconvénients :

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Tammy
Property Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Property Management with AppFolio

4,0 il y a 12 mois

Commentaires : Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.

Avantages :

AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.

Inconvénients :

I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.

Aria
Broker (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Don't get involved with Appfolio

3,0 il y a 8 mois

Commentaires : I should start by saying the product is great. It's robust, it's comprehensive, and once you get the hang of it, it's pretty easy to use. But if you have a choice, don't get into bed with these guys. The customer support is beyond bad...good luck getting anyone on the phone. They recently switched to some sort of AI for customer support--and I didn't think it was possible to get worse--but I have given up on ever getting their help in solving any issues. I have to figure it out myself or find a work-around. And during all that time, their prices have gone up. Apparently, the only thing they care about is profits...because as their prices have gone up, the quality of their service has decreased. We now average more than $2,000/per month in charges and fees to them. But, like a divorce, leaving them is going to be expensive and messy. I'm going to retire in about 4 years...so I think I'm just going to suck it up and stick with them. But listen to me boys and girls: don't make the same mistake I made. Don't get involved with them.

Avantages :

It's useful and is pact with all of the bells and whistles

Inconvénients :

Just about every part of the user experience makes me wish we had never switched to Appfolio. Their customer service is so bad, it's legendary. They are the poster child for American corporate greed.

Mary Jane
Office Assistant (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly recommended software for Property Managers!

5,0 il y a 3 mois

Commentaires : AppFolio is reliable, user-friendly. The support team is responsive and helpful. The online training is great. It teaches you step by step and it is also hands on that gives you examples to fill in the blanks.

Avantages :

One of the standout features of AppFolio is its simplicity. It doesn't overwhelm you with unnecessary complexities but still offers all the essential tools needed for effective property management. Everything is streamlined and straightforward.

Inconvénients :

One thing AppFolio can improve on is when saving a file or document, if you upload the wrong document, it doesn't allow you to delete it. You need to have access to delete it.

Rodney
Estate agent (Afrique du Sud)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

User Friendly

5,0 il y a 5 mois

Commentaires : A world-class customer service with extremely quick response times. Implementing the software was as easy as it could have been. While it does take time and effort, the transition is certainly worth it for such a streamlined software solution.

Avantages :

I love the constant addition of new features. The ability for owners and tenants to have their own portals is fantastic. Tenants can pay online and set up recurring payments, which enhances convenience and efficiency for everyone involved.

Inconvénients :

While I appreciate the continuous addition of new features and the convenience of automated processes, the lack of quick human response can be frustrating. Additionally, the vacancy advertising link is also quite frustrating to use.

Toi
Property Manager (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It’s Effective and Efficient

5,0 il y a 9 mois

Commentaires : I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads.

Avantages :

Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan

Inconvénients :

Sometimes different financial reports do not speak to each other so one report can be misleading from the other

Leif
Broker (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Need to take a course to use the program

4,0 il y a 9 mois

Commentaires : In general, a manual would be helpful, or a FAQ sheet. Wonderful customer support and help with any errors and questions, but it still took a long time to get used to all the information. In the end, the [sensitive content hidden]sold the property.

Avantages :

The financial part was amazing if you put the numbers in the right area.

Inconvénients :

I needed extra training to get everything up and running. There were two of us trying to learn how to work the program. We lost time in managing our other 93 doors trying to learn this system for managing 250 doors of private student housing for The University of Arizona.

Kashee
Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great and still learning!

5,0 il y a 8 mois

Commentaires : With anything new, it takes time to learn it. There are many great options inside of Appfolio that makes it the software to use. Appfolio is always trying to improve and do more to make work easier.

Avantages :

Love having one platform for all things property management! Owners, tenants and vendors all using the same software!

Inconvénients :

I don't particularly care for the chat option of customer service. It is not as personal.

Isy
Office Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

The best Property Manager Software so far

5,0 il y a 10 mois

Commentaires : Extremely satisfied with the ease of every task.

Avantages :

Our reason to switch to Appfolio was the ability to perform the accounting within the same software than the property management.

Inconvénients :

That there is no a phone number I can dial for assistance.

Madison
Business Development Manager (É.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good Software, some difficulty

4,0 il y a 2 mois

Commentaires : Overall my experience is good. Takes some time to learn

Avantages :

It is pretty straightforward and easy to use as a vendor.

Inconvénients :

It can be a pain to upload documents into work orders

Lyman
Realtor / Property Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Appfolio & Me

5,0 il y a 5 ans

Commentaires : I love it! I found the Appfolio program did save me time with all parts of property management duties I have.

Avantages :

Once I learned the program, Appfolio made the job easier. The owner statements were easy for my owners to understand. Love the ability to upload copy of invoices to owner statements, so they could see my deductions if there were any on the given month. This saved me time from answering calls from owners that had questions about the owner statement. The online features made it easy for Owners & Tenants to see everything related to their property.

Inconvénients :

Being a very small company it was a little more expensive than other programs out there. The learning curve was a bit tuff, but Help was always there to assist me if needed.

Jon
Realtor - Property Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Powerful - Easy to Use and Learn

4,0 il y a 5 ans

Commentaires : AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace.

Avantages :

The all encompassing ability to power a website to sophisticated accounting, maintenance controls, tenant/owner communications is all at your fingertips anywhere with a mobile device or computer.

Inconvénients :

If you're not a seasoned bookkeeper and you're managing somewhat sophisticated accounting of properties, you can dig yourself a hole real quick.

Réponse de l'équipe de AppFolio

il y a 5 ans

Hi Jon, thanks for taking the time to leave a review. We know transitions to any new software solution can be tough and we're glad you chose AppFolio to streamline your business!

Shawn
President (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Would recommend AppFolio

4,0 il y a 4 ans

Commentaires : Automated reporting, and records management for property managers is efficient and works well.

Avantages :

Easy to use and understand at the site level in most respects. Reporting to various owners is automated. Includes free on line payments for our residents.

Inconvénients :

The marketing of vacant units to various advertisers was a real plus but this has gone downhill since we originally adopted use of AppFolio.

Mario
Property Manager (É.-U.)
Immobilier, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Appfolio: An Overall Property Management Solution

4,0 il y a 4 ans

Commentaires : Appfolio definitely makes up for any short comings with their innovation and user friendly interface. We like their attention to detail and their progressive attitude towards the future of online property management solutions. I've used other property management systems in the past and they all have significant downsides, whether lacking in their online integration, being too complicated, overkill or some other glaring issue. We like and have grown to depend on Appfolio. Even with it's slight flaws, which are minimal, but hey, no online property management software is perfect.

Avantages :

We love the ease of use, flow of the interface, and the online integration, the cost is inline with other comparable software, so you definitely get what you pay for. We wish we could make use of all of the features the software has to offer, as there is so much to choose from. Their customer services is upstanding, and we make good use of the 24 hour tenant maintenance support line. We've used Appfolio for 6 years now, and so far we've had a good experience.

Inconvénients :

The cons while important are minimal. We face underlying program issues, such as with rent charges. The system is set up for 1st of the month rent charges ONLY, but we have different rent due dates ranging from the 1st to the 15th. This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months. We have to pay them back and it can be very frustrating for them as they have to wait days for their funds. As well the tenant's online portal doesn't always show the correct amount owed as it automatically includes charges for the upcoming month, which confuses most tenants. The ease of use is also a double edged sword since if not careful, as with a lot of programs, you can make system changes, and data or journal entry mistakes that can be difficult to fix. While the customer support is helpful they are not always the end all, so you might be expected to fix your own problems if needed. In some cases customer service can only take you so far. If the issue is long lasting they may start to wane on their responses to you with assistance or be unable to help you. But this is explained when you begin orientation so you should take the responsibility of educating yourself on the system before using it.

Mike
CEO (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

AppFolio is the Apple of Prop Management Software

5,0 l’année dernière

Commentaires : In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

Avantages :

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

Inconvénients :

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

Michael
General Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Better than expected

4,0 il y a 4 ans

Avantages :

The ease of use and mobile app make this software very useful for property managers. For leasing, the application and lease signing process is pretty seamless once set-up. The Online Portal is also great as it helps cut down on unnecessary emails or calls to the office. Residents can pay rent, submit requests for maintenance, and sign lease renewals all through their Online Portal. The lease renewal interface is one of my favorite features as it has really cuts down on the amount of time I spend drafting and preparing renewals. This software offers a lot and they are always pushing out updates and new features which is great.

Inconvénients :

The biggest problem is customer support. Some requests take days or weeks to hear back from someone and in property management, we typically don't have days or weeks to wait for a fix to a problem we are experiencing. However, when someone does help, they tend to always be able to resolve our problems. I would also like to see more customization to the software. Little things like being able to add my own "reasons for move-out" to the drop down when selecting a reason for a move-out. Also adding the option for management to select "preferred/available times" when entering a maintenance request for a resident. Residents have this option when submitting via the online portal, but management does not if they are entering a request on behalf of a resident. The work around is just writing it in the access notes, but that seems disconnected since user submitted requests will show the preferred times in a different section so maintenance staff may overlook it since it will be in a different spot than usual.

Réponse de l'équipe de AppFolio

il y a 4 ans

Hi Dennis, thank you for taking the time to leave a review - we appreciate your feedback.

Vivianq
Operation Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

If you are in Property Management AppFolio is the best choice!

5,0 il y a 2 ans

Commentaires : We all love using AppFolio!

Avantages :

The program is super user friendly and quality life changes are being made regularly to make the software better. Between adding features and their support system makes workflow with AppFolio easier than ever. They take suggestions made from customers/users and do their best to implement them. Training new employees to use AppFolio has gone from taking months to get someone able to use to just a few weeks.

Inconvénients :

They do make changes behind the scenes that sometimes effects the way you have something set up and you don't know it until it gets brought to someones attention.

Dean
Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Top 5 Things Tenants Don't Want You to Know About Using Appfolio and Why It Costs You.

5,0 il y a 6 ans

Commentaires : I wouldn't manage property without it.

Avantages :

1. When Money is collected electronically you never have to think about who's paid and who hasn't. - Even with a handful of units, it's time consuming to collect checks and deposit them on a regular basis. This causes sloppy book keeping and helps tenants get away with not paying timely. 2. When a computer keeps track of payments late fees are always charged. - late fees get charged automatically. This trains tenants to pay automatically. No more not paying late fees. " It's already charged and it's part of your lease ". 3. When communicating with tenants electronically, there's a record of the conversation. - " I didn't say it was my fault ". This is no longer an argument. Every text, email, and even notes from phone conversations are stored in the tenant profile. 4.Utility billing can become a profit center instead of a nightmare. - When incorporating RUBS or just paying for the water bill, when done with the correct process, unpaid utilities can legally incur late fees which makes tenants pay them instead of sticking the owner with them at the end of the lease. 5. It's much easier to protect a property through liability insurance. - By using the automatic liability insurance module, there is much less of a chance in lapsing renters insurance and the property has a better chance of recuperating losses due to " I fell asleep while the stove was on ". Yes, this has actually happened.

Inconvénients :

Appfolio is not something you plug into your current systems. To do it correctly and efficiently you'll need to rework your processes around it. This can be good or bad. Depending on if you like creating systems. When you're done, you'll have an employee that never sleeps and takes care of a ton of your management tasks.

Réponse de l'équipe de AppFolio

il y a 6 ans

Hi Dean, thank you for taking the time to provide this feedback. It's great to hear that AppFolio is integral to running your property management business. We appreciate your partnership!

Bill
CEO (É.-U.)
Immobilier commercial, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A "looking forward" Solution

5,0 il y a 5 ans

Commentaires : This software has made our lives easier, and more productive. I have been able to send funds to a client who needed them desperately from the deck of a cruise ship. We are all very happy with our choice of AppFolio.

Avantages :

We have been using AppFolio for five years now. In that time, the features and adaptability of the software have increased significantly. When adopted the software, it really wasn't really geared toward commercial properties or owners associations. Since that time, they have really made it a great solution for us in those segments of the property management profession. They listen. They make changes/additions to the features based on feedback from the users. They can't satisfy every individual firm's specific method of handling an issue, but they really pay attention to providing a feature for the vast majority of users. One amazing feature they added was at a customer conference. At the beginning of the conference, they took a poll of what one feature would the users like. The overwhelming majority selected a calendaring feature. The initial roll out of that feature was released by the end of the two day conference. Since then, the calendar feature has become very robust and a great management tool. Back-up issues are no longer a worry.

Inconvénients :

Nothing so far. Another Pro: Another example occurred shortly after the first conference I attended. I was sitting at one of the outstanding mixers. A gentleman sat down next to me, said that he was with AppFolio. He asked if I had any suggestions as a new user. I said that as a data entry convenience (I'm an old programmer from the '60s), I was all about reducing keystrokes. I mentioned that it would be nice if you were in a date field that you could change the date by tapping the + or - keys. Turns out that he is one of the leaders of the firm, and the feature was activated in most date fields by the end of the week.

Réponse de l'équipe de AppFolio

il y a 5 ans

Thank you so much for leaving a review, Bill and for continuing to partner with AppFolio. We look forward to continuing to work together!

Janee
Director of Property Management (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product overall! Highly recommend!

5,0 il y a 5 ans

Commentaires : Overall, I am very satisfied with AppFolio Property Manager. We run a tight organization and I attribute much to this software.

Avantages :

This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed.

Inconvénients :

Overall, I don't have many cons and really had to think up what our biggest frustrations are with the software. Not bad if this is all I could come up with. We work around it because overall we are very satisfied with the product. -Small improvements that need to be made based on user experiences are seemingly overlooked as not important. Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication. So for now, I do not use that feature if it is something I need to be certain is received by other party. -There is also a sensitivity with the new showings feature that if a booked party does not reply exactly with CONFIRM, then the booking will automatically cancel. It creates many headaches daily. Cannot reply with YES, CONFIRMED, OK, I'LL BE THERE, etc. -Owners would like real time details in their owner portal, not just past monthly reports to review. All of these items have been suggested to AppFolio to review for tweaking by many users.

Laura
Accounting Director (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

AppFolio - a well-rounded leasing and accounting software

5,0 il y a 5 ans

Commentaires : Our property management company decided to use AppFolio when we brought all of our bookkeeping in house, taking it from a 3rd party bookkeeping company. At first, we were just looking for bookkeeping software, and AppFolio fit the bill in a reasonably priced package. We soon came to realize how many more features there were with AppFolio, at no additional cost, and how we can streamline much of our leasing process to save time and eliminate typos and duplication of effort. And we came to find out how AppFolio listens to its user and improves its product - "What's New" item pop up weekly or more often! We've made several suggestions ourselves, and now they're part of AppFolio functionality! We consider AppFolio our partner in helping us serve our investors and our tenants.

Avantages :

There are several things that I like about this software. I think the top of my list is that there is so much functionality related to apartment leasing/management that is all integrated - basic general ledger accounting, tenant accounts receivable, screening applicants, online leasing, attachment of invoices, statements, agreements, etc to appropriate pages in AppFolio, vendor payments, owner payments, 1099's, financial reporting, etc, and on top of that, it's an online platform available from any computer or mobile device, live and up-to-date for all users.

Inconvénients :

Currently my biggest frustration is RUBS for utilities. The feature is set up in such a manner that we are unable to use it because it allocates costs to anything considered a "unit" which for us includes non-residents who lease a parking space. I have made sure that top management and the development team at AppFolio are aware of this flaw in the functionality of this feature, so I'm hopeful there will be a resolution.

Réponse de l'équipe de AppFolio

il y a 5 ans

Thanks, Laura! It's great to hear that you are using so many aspects of your software and thank you for your feedback regarding our utility billing feature. We are constantly making updates based on customer feedback and appreciate you taking the time to leave a review.

Scott
Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Appfolio Overview

2,0 il y a 5 ans

Commentaires : Potential is good, staff is nice and patient. Unfortunately, accounting and reporting capabilities of the software is extremely limited. As a result, the staff has difficulty keeping up with issue resolution and you wait days to speak with someone that can help.

Avantages :

Search function and integration with most online posting services is good. Staff is nice and try hard to answer your questions and navigate around limitations of the software. Unfortunately, they are overworked and the issues with the software (e.g. reporting and accounting primarily) make it very difficult for them to service their customers effectively. Mobile app is good (considering the accounting and reporting issues).

Inconvénients :

Accounting features are limited. Examples: Management Fees for non rent items (e.g. parking, storage, commercial rent) are deducted from income rather than calculated as an expense. It makes it look like you are hiding fees from owners. Option is to enter a series of JE's each month to correct. Reporting capability is very poor: You can not set up batch reports that update monthly. You can set up owner reports, but, they do not necessarily update (e.g. prior month and YTD rolling). Extremely limited in formating reports. GL's for year are over 400 pages due to spacing and limited control on what to report. Example: P&L Options are only "Detail" or "Summary". Summary lumps all utilities into one line items and Detail prints "Non Posting" items. Increased application fee cost within first year by 30% with virtually no notice and no options. Response was to "pass it on to your customers". I just received another notice 14 months after conversion that my web services fee was increasing 98%. Again, virtually no notice and no options. Unfortunately, the staff is stretched so thin, I can not get a response to an issue logged over a week ago. I call daily, text and email. The response is: "We will expedite and prioritize. I will notify your case worker." Unfortunately, no call or email follows to help. I had to hire CPA's to force my financials to be accurate in order to get reports to my Federal Investor. Still waiting on that expedited call.....

Wes
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice
2,5 il y a 11 ans

Commentaires : This program is seriously lacking compared to some of its competition. Our company had to switch from another system after the California DRE decided to crack down on anybody they found out was using it due to the way in which that system handled e-payments (e-payments passed through a clearing account before settling in the destination account). I am extremely computer literate and have no difficulties learning new software quickly. I've used this program long enough (three months) to say that there are multiple aspects of its design that I think are unintuitive; I find it to be terribly lacking in advanced functionality; it is devoid of any form of flexibility in how it allows users to handle processes. I could not be more disappointed with this program. There are flaws with its design which I find simply inexcusable, such as not being able to generate an email list of all tenants (all tenants that are not primary simply have their names listed as "additional" in the tenant directory) or that paying owners is divided among each property separately (including properties owned by the same owner), and the owners name is not listed in the process. There have been multiple other issues that I've been able to work around that I don't care to list. This program feels underdeveloped to me. Its like the base model of a real property management program. They claim that they are a "Property Based" program. Please understand that this means that every single bit of data is both kept and displayed at the property level. Properties are treated as entities and people are treated as references. If you wish to see a report for an owner you will have to combine data for each of that owner's properties because all information is kept on the property level regardless of ownership. Our large owners with 15+ properties receive a 15+ page owner statement each month: a statement for each property. They have no ability to tell from their statement what amount they were paid, how much income they received, or expenses they paid out unless they combine the data from each property they own because AppFolio does not have an option to summarize or combine all data for an owner or property group. Almost nothing in the program is live; reports must be generated to view info for most tasks then drilled down to get to what you are looking for. If you are a small scale operation or aren't very computer savvy, then this is the software for you. But if you run a mid-to-large scale operation, are tech savvy, or want some bells and whistles with your software, I highly suggest looking elsewhere. The only good things I can say about this program are that it's fast and reliable. My firm manages 360 units for 154 owners, and I'm the accountant and head of property management.

Réponse de l'équipe de AppFolio

il y a 11 ans

Wes, we appreciate you taking the time to write a review. We know switching software can be arduous, and, since all available solutions differ greatly, there is a learning curve associated with the shift in paradigm. For example, you are right in saying that AppFolio is property-based and report-centered, which is probably much different than what you were used to using. The goal of our reports is to provide the flexibility to search, group, and filter your data based on your viewing preferences, and we also provide a universal search for quick access to records and common tasks. Running reports at the owner level is just as easy as running them at the property level. Specifically, you can opt to send any owner a consolidated owner statement, which would combine transactions from all properties owned by that owner. Our services team will get in touch with you to address a couple of items you mention here, and assist you through setting up the reports you need.

Christine
Office Manager/Accountant
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Took a bit to get the hang of it, but would NEVER go back!

5,0 il y a 7 ans

Avantages :

1. It has what I want from a property software,and if they don't have it, they will if you ask! 2. The customer service is spot on, they really love their customers and it shows! 3. Notes for EVERYTHING with PICS! No more tenants claiming they don't know what you're talking about or not knowing what they are trying to tell you is wrong with their units! 4. It makes it easy to keep track of all the data we have, literally everything has a place to be put. 5. I really love how in depth the help pages are and the fact that there are forums for the users to talk to each other about what they deal with and how they have worked around issues. It can take some time to find the right thing sometimes, but you can always find a way to make things work. Appfolio is very adaptable and it feels like there is no one way to use it. It works with each person in their own way!

Inconvénients :

1. The accounting took awhile to get used to and can be a little clunky and confusing at times (and I have an accounting degree). 2. Customer service can take up to 24 hours to get back to you, while that is still a good response time, when you have accounting questions, it can seem like forever. 3. Having the option for so much data can make it hard to remember WHERE your data for a particular item got placed. Was it the unit page? Owner page? Tenant notes? Vendor notes? Maintenance notes? Who knows! It would be great to see a system that links together notes a little better with catch words or a notes search option by date etc to make finding the large volumes of data we collect a little easier. But it is STILL a far better system than anything we have used before.

Réponse de l'équipe de AppFolio

il y a 7 ans

Dear Christine, thanks for sharing your review! We appreciate your thoughtful feedback and are happy to see that appfolio has been a significant improvement from your last solution. We look forward to always improving our software for your use!

Todd
Founder (Philippines)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Wall Street Greed and Arrogance Abound at Appfolio

2,0 il y a 7 ans

Commentaires : Run don't walk from this software. Read the reviews on other sites to get 'the rest of the story'!

Avantages :

The UI is simple and easy for new staff members to learn. The features are 'simple' and provide entry level functionality to get tasks done.

Inconvénients :

Since signing up with Appfolio in 2010, they've lost their consumer focus - and replaced it with what can best be described as 'Wall Street Arrogance': - selling 'value add' services to our clients without our prior consent - adding a maintenance call center that is a joke and an embarrassment - their suppressed fees feature is a nightmare to use, requiring hours of extra labor to ensure it works - coming out with simple versions of software 'improvements' that don't compare or compete with online alternatives That last point is why I am actively searching to leave Appfolio. Instead of letting me connect Appfolio to Docusign, they develop their own lousy lease writer which noone likes or uses. Instead of letting me connect Appfolio to TenantTurner or other showing softwares, they insist on making us wait for their 'simple' (less powerful) version to come out. Instead of letting me connect my Appfolio to SalesForce or Hubspot or Infusionsoft, they say 'who needs a CRM anyways'? Mind you they use Salesforce to grow Appfolio... but we can manually add new clients versus importing them from our CRM Instead of letting me connect my Appfolio to Podio or Asana or another workflow management software, they say 'use paper checklists, or maintain a dual database' if you want to get your work done with the latest cutting edge software tech. Folks - THIS MATTERS, and means you will spend TONS of extra hours doing labor that could easily be automated otherwise. Instead of letting me connect my Appfolio to Survey Monkey, they make us use a dual data base, and miss the chance to survey our clients. Appfolio surveys us all the time, but apparently we don't deserve to use an integrated survey feature. Instead of letting me connect my Appfolio to PropertyMeld, they want me to use their Model 'T' version of a workorder system. So I went with PropertyMeld, and deactivated the Appfolio maintenance portal so I could replace it with PropertyMeld's portal. We now run far more efficiently - no thanks to Appfolio. I recently used a competing call center to answer our maintenance lines, and received a 'cease and desist' style letter from Appfolio?! They said that 'for the safety of my data', I was to no longer use any 3rd party services!? I shook the tree long and hard and they retracted that statement. A thinly veiled attempt to shut down a competitor. Shameful actually. When Appfolio went public, I told my Stock Broker 'you should buy it, cuz I know it will go up'. Their share price tripled over the past two years, but I refused to buy their stock. Why? I HATE that Wall Street Greed and Arrogance has entered our industry, and refuse to support them. An open source API solves all of the above 'connection' issues, and is what's best for the customer. But Appfolio will not release their API. So folks, before considering moving forward with Appfolio, remember that the folks who play God with your data will decide WHAT improvements to bestow upon us at THEIR leisure. They'll decide what products to sell to our clients WITHOUT our knowledge or consent. I'll leave you with a closing thought - why would Appfolio decide to shut down live support while their share values triple? One would think that escalating share values means they could afford to give us excellent live support... apparently the shareholder is now more important than the customer at Appfolio.

Réponse de l'équipe de AppFolio

il y a 7 ans

Hi Todd, thank you for providing this feedback. We are sorry for your poor experience with AppFolio. We work to provide an all in one solution to meet needs across your business and we created an online leasing flow that allows for the automation of your move-in processes and the ability to e-sign a lease. We also launched the ability to survey your tenants directly from AppFolio and we welcome your feedback regarding other features that you believe could be improved. We would be happy to disable the ability for tenant's to purchase renters insurance through their portals and to clarify, we launched this as a feature offering to help property managers mitigate risk. In regards to our customer support, our Customer Success team's first priority is your success, and they work hard to help improve each situation. Our team has also created an online Help Center that can provide step-by-step assistance in time of need, it is a great place to start when you have a question. We take your experience seriously and hope that we are able to provide you with excellent service moving forward!