---
description: CustomerWise : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerWise - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [CustomerWise](/software/960/customerwise)

# CustomerWise

Canonical: https://fr.capterra.ca/software/960/customerwise

> CustomerWise est une solution CRM complète et axée sur l'assistance, qui couvre la prise en charge, les ventes, le marketing et la gestion des ressources.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise CustomerWise?

Conçue pour les entreprises de toutes envergures dans divers secteurs (informatique, commerce de détail, juridique, etc.), cette solution de service client aide les utilisateurs à gérer leurs flux de travail, tâches, contrats, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.0/5** | 3 Avis |
| Simplicité | 3.7/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: TechExcel
- **Fondé**: 1995

## Contexte commercial

- **À partir de**: 20,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site)
- **Langues**: anglais, chinois, chinois traditionnel
- **Pays disponibles**: Afghanistan, Afrique du Sud, Algérie, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Bhoutan, Bolivie, Botswana, Brunéi, Brésil, Burkina Faso, Burundi, Bénin et 102 de plus

##  Fonctionnalités

- Alerts/Escalation
- Base de données de clients
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des listes d'attente
- Logiciels CRM (gestion de la relation client)
- Messagerie instantanée
- Portail libre-service

## Ressources d'aide

- Service client/courriel
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)

## Catégories connexes

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

##  Logiciels similaires

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2. [Yonyx](https://fr.capterra.ca/software/130406/agi-self-service) — 4.7/5 (256 reviews)
3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)
4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Avis

### "This software has allowed us to manage more customers and their needs with less people." — 5.0/5

> **Craig** | *18 décembre 2017* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
> 
> **Inconvénients**: I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
> 
> It help make our company better in it support offering to its customers.

-----

### "Great CRM" — 4.0/5

> **Marcy** | *7 juin 2017* | Équipement et fournitures de bureau | Taux de recommandation : 8.0/10
> 
> **Avantages**: Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
> 
> **Inconvénients**: No real cons that i have found so far.  Might be a slight learning curve for someone not tech saavy.
> 
> Easy collab and integration software for CRM

-----

### "It's a bit complicated" — 3.0/5

> **Bob** | *15 juillet 2018* | Taux de recommandation : 6.0/10
> 
> **Avantages**: There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had  before and we are able to monitor a ton of information.
> 
> **Inconvénients**: The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/960/customerwise)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/960/customerwise> |
| de-AT | <https://www.capterra.at/software/960/customerwise> |
| de-CH | <https://www.capterra.ch/software/960/customerwise> |
| en | <https://www.capterra.com/p/960/CustomerWise/> |
| en-AE | <https://www.capterra.ae/software/960/customerwise> |
| en-AU | <https://www.capterra.com.au/software/960/customerwise> |
| en-CA | <https://www.capterra.ca/software/960/customerwise> |
| en-GB | <https://www.capterra.co.uk/software/960/customerwise> |
| en-IE | <https://www.capterra.ie/software/960/customerwise> |
| en-IL | <https://www.capterra.co.il/software/960/customerwise> |
| en-IN | <https://www.capterra.in/software/960/customerwise> |
| en-NZ | <https://www.capterra.co.nz/software/960/customerwise> |
| en-SG | <https://www.capterra.com.sg/software/960/customerwise> |
| en-ZA | <https://www.capterra.co.za/software/960/customerwise> |
| es | <https://www.capterra.es/software/960/customerwise> |
| es-AR | <https://www.capterra.com.ar/software/960/customerwise> |
| es-CL | <https://www.capterra.cl/software/960/customerwise> |
| es-CO | <https://www.capterra.co/software/960/customerwise> |
| es-CR | <https://www.capterra.co.cr/software/960/customerwise> |
| es-DO | <https://www.capterra.do/software/960/customerwise> |
| es-EC | <https://www.capterra.ec/software/960/customerwise> |
| es-MX | <https://www.capterra.mx/software/960/customerwise> |
| es-PA | <https://www.capterra.com.pa/software/960/customerwise> |
| es-PE | <https://www.capterra.pe/software/960/customerwise> |
| fr | <https://www.capterra.fr/software/960/customerwise> |
| fr-BE | <https://fr.capterra.be/software/960/customerwise> |
| fr-CA | <https://fr.capterra.ca/software/960/customerwise> |
| fr-LU | <https://www.capterra.lu/software/960/customerwise> |
| it | <https://www.capterra.it/software/960/customerwise> |
| nl | <https://www.capterra.nl/software/960/customerwise> |
| nl-BE | <https://www.capterra.be/software/960/customerwise> |
| pt | <https://www.capterra.com.br/software/960/customerwise> |
| pt-PT | <https://www.capterra.pt/software/960/customerwise> |

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